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Reviews of Marbella Lane Triplex San Jose

3.5 out of 5
Marbella Lane Triplex San Jose
475 N 18th St, San Jose, CA

Reviews

7.2

Good

Rating 10 - Excellent. 16 out of 31 reviews" "
Rating 8 - Good. 2 out of 31 reviews" "
Rating 6 - Okay. 4 out of 31 reviews" "
Rating 4 - Poor. 1 out of 31 reviews" "
Rating 2 - Terrible. 8 out of 31 reviews" "

7.8/10

Cleanliness

7.4/10

Staff & service

7.2/10

Amenities

7.2/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

10/10 Excellent

John

Liked: Cleanliness, property conditions & facilities
Great place for a great price!!
Stayed 9 nights in Apr 2024

2/10 Terrible

Marcus

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Before arriving, a Marbella Lane associate reached out via email and text message informing me of a very VERY foul odor in the house 3 hours before check in. They stated that I could either get a refund or check it out for myself and decide if I want a refund or if I would like to continue with the reservation. Upon arrival the smell was so over bearing the kids, wife and myself didn’t even walk in the front door. They tried to have all the windows open and tried spraying the unit with about 5 Febreze cans that they left out for us to see. It has been 3 days since the booking and Expedia has reached out multiple times (with myself on a 3 way call) with no answer. I have emails and text messages from Marbella Lane also the phone calls confirms a refund. This was a huge inconvenience to my family vacation due to the fact that we had to book another room for the same dates just so we had somewhere to lay our heads. I am fortunate to have the funds but for another family this could have been a life changing experience. I do not recommend this booking for any future guest. This is a warning from my family to yours.
Stayed 2 nights in Apr 2024

10/10 Excellent

Jhon

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Great place, and everything was perfect.
Stayed 3 nights in Feb 2024

6/10 Okay

Shadie

Liked: Cleanliness, amenities, property conditions & facilities
I didn’t get my requests met by the host
Stayed 4 nights in Nov 2023

2/10 Terrible

Penelope

Travelled with partner
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Property was very craftily misrepresented. There were 3 homes avaliable. We had the "Basic" house. It was so small, 1 of us had to stand in the corner while the other one went around the end of the bed to use the toilet. Was advertised as having a tub/shower combo, but no tub. Coffee brewer was sporadic. MW was large enough for popcorn, hot dogs, or small drinks. Floor has soft spots in them and the fake wood on it was a trip hazard with loose pieces coming up. Veneer peeling from bed, bathroom vanity. Communication was difficult. No instructions regarding anything to operate nor suggestions for local restaurants, entertainment, etc. I was sent 2 videos when having difficult with the security lock. We were there 6 days and had 1 towel and washcloth per person. Heat was provided by a radiant fan with no safe place or room to use it. 3 overpowering air freshners in the tiny room/remade shed. Nowhere to eat (had to eat in bed). Do not recommend.
Stayed 5 nights in Nov 2023

8/10 Good

Sandra

Liked: Cleanliness, amenities, property conditions & facilities
The only thing was room doesn't match what's on website.
Stayed 2 nights in Oct 2023

10/10 Excellent

Elvir

Liked: Cleanliness, amenities, property conditions & facilities
Nice basic house
Stayed 2 nights in Sep 2023

10/10 Excellent

Corey

Stayed 3 nights in Jul 2023

2/10 Terrible

weston

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
The property management for this property are unprofessional. Do not stay here! Misrepresented and pictures were of a different property! After you book and pay you’re forced into a contract that steals your money with no way to get refunded even 2 minutes after you book. I was told I’d have the entire house but turned out to be a shed in the backyard. I didn’t stay there because it was disgusting with bugs. Ripped off with no refund. I wish I read the reviews for this place. Hope I can save someone from making the same mistake.
Stayed 9 nights in Jun 2023

8/10 Good

Cristina

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
The property location was great. Communication was amazing. We stayed in the downstairs part of the triplex and were content with everything regarding our stay. Only downside to our stay was that our upstairs neighbors were up both mornings over the weekend from 5 AM-7:30 AM walking, thumping, and moving around a lot making it hard to sleep in on our mini getaway vacation. Otherwise great home like space- beats a hotel with just a bed bathroom and desk so our daughter was able to keep her routine just fine and had space to walk around. Would stay here again.
Stayed 2 nights in Jun 2023

2/10 Terrible

Joel

Disliked: Cleanliness, amenities, property conditions & facilities
basement and very noisy called to get more towel stayed 3nights I called no response you are on your own with towels
Stayed 3 nights in Jun 2023

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, room comfort
Room was not available
Room was not available and hotel was unable to accommodate me.
Stayed 4 nights in Jun 2023

10/10 Excellent

Natacha

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
I loved this place the only thing is since there is no oven in the unit and only one mobile stove top I would recommend two and a covection portable oven not a toaster oven they sell them at costco its a good investment for the clients so they have more options to cook. Otherwise this place was great! I would stay here again 5 star for me
Stayed 6 nights in Apr 2023

6/10 Okay

christina

Disliked: Amenities, property conditions & facilities
Very small. Unclear instructions for door lock on check in. Refrigerator not working.
Stayed 4 nights in Feb 2023

4/10 Poor

ANTHONY

Business traveller
Liked: Cleanliness
Disliked: Room comfort
TEENY TINY SUFFOCATING SHOEBOX
I AM 5FT 6INCHES AND WEIGH 150 LBS. AN D THE PLACE WAS WAY TOO SMALL FOR ME . EVERYTIME I TURNED AROUND I HIT SOMETHING... IF YOU VALUE COMFORT AND PIECE OF MIND DO NOT STAY HERE I GIVE IT A 2 OUT OF 10
Stayed 2 nights in Jan 2023

6/10 Okay

Dat

Liked: Cleanliness
Stayed 10 nights in Jan 2023

10/10 Excellent

Carlos A

Business traveller
Liked: Room comfort
Will be back to this Tiny House
The room that I stayed it's like a tiny house (an add on unit) Comfortable bed, TV, small fridge and a micro wave. Very clean all around. This room is suitable for two. Being in the back was a plus because it's very quiet and I slept perfect. There are 2 more rooms in the property at the house and from outside looks very nice and clean. Communication is excellent. At all times I received emails on specifics of my stay and making sure I was comfortable. Something to "improve" in my opinion is the pricing. The rate shown when you book does not tells you about "cleaning fee". This should be added up front. It's like an ABB but in the hotels.com site. However this is not a show stopper if you want a nice clean place to stay. Most of the hotels around SJ at that price are deteriorated and outdated. Definitely will book with them again on my next trip in 2023. Thanks Marbella Lane!
Stayed 2 nights in Dec 2022

10/10 Excellent

Eddy

Liked: Cleanliness, amenities, property conditions & facilities
Great stay here the location was perfect for being close to downtown but also the feel of a local neighborhood. Cute and quit area the the space was nice, very clean and tidy and smelled good as soon as I opened the door. It is a little close quarters but has everything you would need for a stay so no complaints.
Stayed 3 nights in Nov 2022

10/10 Excellent

Robert H

Liked: Cleanliness, amenities, property conditions & facilities
The small bungalow was very nice , perfect for two people !
Stayed 2 nights in Oct 2022

2/10 Terrible

Robert

Travelled with family
Disliked: Room comfort
misrepresented.
It was very disappointing. What I expected was NOT what was shown like the picture to the left of this review. Instead, there was no cooking facilities let alone a sitting area and bedroom. the place was no better than a motel 6!
Stayed 2 nights in Jun 2022

10/10 Excellent

John

Stayed 3 nights in Mar 2022

6/10 Okay

Rebeca, Saint Louis

Travelled with partner
Liked: Cleanliness, property conditions & facilities
We stayed at the mini-guest "house". It is basically a big shed in the back of the property. I liked the fact that istt has parking and it is very clean. Communication through email was excellent. The place feels safe and convenient. The bedroom has a full size bed, and there is about 3 feet distance from the bed to the left and right sides, and about 2 feed distance from the bed to the front wall. Everything feels crowded, but the furniture and decoration are good. The bathroom is tiny; I am 6'1 and my knees were about 2 inches from the wall while using the toilet. When taking a shower, my elbows would hit the walls. There is a tiny table and one chair, and a small closet area. The amenities are good (towels, shampoo, etc.). There is a small fridge, a small microwave and a single cup coffee machine. This property may be good for one person, but I would not recommend it for 2.
Stayed 3 nights in Feb 2022

10/10 Excellent

Mariah

Liked: Room comfort
Okay stay
THEY HAVE TRAPS IN THE ROOMS, KINDA CONCERNED BUT STAY WAS OVER ALL SATISFYING
Stayed 3 nights in Feb 2022

10/10 Excellent

Brian, Lampasas

Stayed 5 nights in Jan 2022

2/10 Terrible

Gina

Travelled with family
Liked: Cleanliness
Disliked: Room comfort
NOT A CONDO
Very small room you have to crawl across bed to get to bathroom almost. Not a condo, just bedroom and small bathroom.
Stayed 2 nights in Jan 2022

10/10 Excellent

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
The location is convenient, it has parking and it was a perfect spot for a solo trip to SJ
Stayed 2 nights in May 2021

2/10 Terrible

Jan

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bait and Switch
I booked Marbella Lane Triplex for my friend’s bday because the rates are lower than a hotel. At checkout the rates were higher due to additional fees which was fine with me at the time. After booking this non-refundable house, Marbella Lane management sent me a contract and house rules I do not agree with like no visitors, only one parking, keep quiet and so on. These terms were not on the hotels.com website before I booked this place. I called hotels.com and sent emails to Marbella Lane to cancel but they didn’t accommodate me. I didn’t check in the place and filed a dispute with my bank as bait and switch.
Stayed 2 nights in Mar 2021

10/10 Excellent

Sanpon

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2021

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very tiny space but it’s clean and has good amenities.
Stayed 4 nights in Sep 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Apr 2021