Aerial view

Reviews of Verdanza Hotel

3.5 out of 5
Verdanza Hotel
8020 Tartak Street, Isla Verde, Carolina

Reviews

7.4

Good

Rating 10 - Excellent. 700 out of 1780 reviews" "
Rating 8 - Good. 365 out of 1780 reviews" "
Rating 6 - Okay. 282 out of 1780 reviews" "
Rating 4 - Poor. 204 out of 1780 reviews" "
Rating 2 - Terrible. 229 out of 1780 reviews" "

7.4/10

Cleanliness

8.2/10

Staff & service

7.4/10

Amenities

7.0/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

2/10 Terrible

Nicole Lynn

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Property had construction going on everyday of the week right outside our window. everyday they started jack hammering at 6am and didn’t stop all day. if we had know there would’ve been construction on our vacation we would have no stayed here.
Stayed 5 nights in May 2024
Response from Customer Service on 14 May,2024
Nicole Lynn, our team regrets that your stay coincided with the ongoing improvements. The timing of the activities is carefully determined to minimize disturbance, it is disappointing to hear about your experience. Should you return, we'd appreciate the opportunity to provide a stay more indicative of our usual praise.

10/10 Excellent

cindy

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Me voy encantada con el hotel la limpieza la comida y sobre todo el personar todos muy amables y atentos los recomiendo
Stayed 4 nights in May 2024
Response from Customer Service on 14 May,2024
Cindy, muchas gracias por tus amables palabras. Estamos encantados de saber que disfrutó de nuestros estándares de higiene, nuestra comida y, sobre todo, de nuestro maravilloso equipo en Verdanza Hotel. Agradecemos su recomendación y esperamos darle la bienvenida nuevamente en su próxima visita.

10/10 Excellent

Petula Stevens

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the area. Rooms were awesome. Only downsise was i tried called guest services/ operator for about 30 minutes .. still no answer. Called from room and cellphone
Stayed 1 night in May 2024
Response from Customer Service on 14 May,2024
Petula, we're delighted to hear you enjoyed your stay at Verdanza Hotel, particularly our fantastic location and exceptional rooms. It's regrettable, however, to learn about the communication issue you experienced. We deeply value guest feedback as it assists in making necessary improvements. Your next visit will surely reflect our commitment to outstanding service. Looking forward to welcoming you back.

6/10 Okay

aracelis

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
property was under construction. the hallways of the hotel was dirty. the pool area didnt have umbrellas to cover you as a shade. housekeeping didnt come every day .the staff was courteous. the only positive comment i can give. thank you.
Stayed 6 nights in May 2024
Response from Customer Service on 13 May,2024
Aracelis, we appreciate you taking the time to share your experience. We're glad to hear our courteous team members left a positive impression on you. However, we regret to hear you found the cleanliness not up to our usual standards and were inconvenienced by the lack of amenities at the pool area and irregular housekeeping service. These concerns will be addressed with our team, and we'll work hard to improve. Your feedback is invaluable to us in ensuring a comfortable and memorable stay for all our guests. We hope to welcome you back in the future under better circumstances.

10/10 Excellent

Auston

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The 8th floor and gym were partially closed and under construction but otherwise wonderful amenities and service.
Stayed 1 night in May 2024
Response from Customer Service on 12 May,2024
Auston, thank you for sharing your feedback. It's great to hear you enjoyed Verdanza Hotel's amenities and service despite some areas being temporarily inaccessible for improvements. We appreciate your understanding and look forward to welcoming you back once enhancements are complete.

10/10 Excellent

Sandra

All good!
Stayed 1 night in May 2024
Response from Customer Service on 12 May,2024
Sandra, we're thrilled you had an excellent experience at Verdanza Hotel. We appreciate your succinct and positive feedback! We hope to welcome you back soon.

10/10 Excellent

NASHONDRIA

Travelled with family
Liked: Cleanliness, amenities
Good service great location
Stayed 3 nights in May 2024
Response from Customer Service on 10 May,2024
Nashondria, it's wonderful to hear that you appreciated the prime location and high-quality service at Verdanza Hotel. Thank you for sharing your experience. We can't wait to welcome you back soon for another fantastic stay.

6/10 Okay

Brittney

Travelled with group
Disliked: Amenities
The lobby and first floor of the hotel are nice making you assume the rooms will be just as nice. Our room was not !!! Looked old, toilet kept clogging and the room didn’t look like the picture when booking . Had to ask 3 times for wash clothes because they kept saying they didn’t have any. Only bonus was as a VIP u get free parking. I wouldn’t recommend
Stayed 3 nights in May 2024
Response from Customer Service on 9 May,2024
Brittney, it's regrettable to learn that your expectations were not fully met during your stay. Given your feedback, we take note that there were issues with the room condition and amenities. While we're glad you appreciated the complimentary parking as a VIP guest, we understand that the overall experience left room for improvement. Moreover, your comments about the availability of wash-cloths has been noted. It's feedback like yours that enables us to fine-tune our services to better cater to our guests' needs. We hope for a chance to make your next stay smoother and more enjoyable.

8/10 Good

Ronald E

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient property. The car park is more than adequate if you have a rental. The staff are professional and helpful. Pulled pork on the breakfast menu was a definite plus and the on site restaurant is pretty good
Stayed 1 night in May 2024
Response from Customer Service on 9 May,2024
Ronald, it's fantastic to hear your stay at Verdanza Hotel met your needs, from our convenient location to the spacious car park. We appreciate the kind words about our team members' professionalism and helpfulness. Excited to hear that you enjoyed our unique breakfast offerings as well as the on-site restaurant experience. We hope to continue exceeding your expectations on your future visits.

8/10 Good

Diego

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
i loved everything about staying here only thing is the wifi sucked :( but i will definitely stay here again !
Stayed 6 nights in May 2024
Response from Customer Service on 8 May,2024
Diego, it's wonderful to hear that you greatly enjoyed your stay at Verdanza Hotel. We appreciate you sharing your feedback about the internet connection and we will certainly look for ways to improve this aspect of our service. We're thrilled that despite this, you're looking forward to your next visit. Until then, safe travels!

10/10 Excellent

Tavis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Customer Service on 8 May,2024
Tavis, it's wonderful to know that your stay at Verdanza Hotel was a terrific experience! Thank you for rating us highly on Expedia. We sincerely hope you'll return soon for another outstanding visit.

2/10 Terrible

Lisa

Disliked: Cleanliness, property conditions & facilities
Stayed 5 nights in Apr 2024
Response from Customer Service on 8 May,2024
Lisa, it's unfortunate to see that your experience did not meet expectations. We are always striving to accommodate our guests to the best of our ability and we regret that we fell short during your visit. Any further feedback on ways we can improve would be invaluable to us. Please don't hesitate to share more about your experience.

8/10 Good

Vienna Jashleen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in May 2024
Response from Customer Service on 8 May,2024
Vienna, thank you for choosing Verdanza Hotel for your stay and for rating us. We're glad to know that you had a satisfactory stay and we hope to welcome you back in the future for an even better experience.

4/10 Poor

Loni

Travelled with family
Liked: Staff & service, amenities
Disliked: Cleanliness
Not what we expected. Lobby and staff are wonderful. Going upstairs the hallways were nasty and the room was not clean at all. Stains on the linens, bathroom was outdated and water wasn’t hot at night. Hotel was thankfully close to plenty of food options so that was nice. Parking was an extra fee. For the price, we will definitely stay somewhere nicer next time in San Juan.
Stayed 1 night in May 2024
Response from Customer Service on 7 May,2024
Loni, it's regrettable to hear that your experience didn't meet your expectations. We apologize for issues related to cleanliness and room comfort. Rest assured, our team members strive to keep all areas in good shape and we always use guest feedback like yours for improvements. We're glad you appreciated our prime location near a variety of dining options. We hope for another opportunity to serve you better in future.

8/10 Good

lendy

Liked: Cleanliness, property conditions & facilities
Close to the airport...They should have someone at the front desk for customers after hours.
Stayed 1 night in Apr 2024
Response from Customer Service on 6 May,2024
Lendy, thank you for your feedback and for choosing the Verdanza Hotel. We're pleased to hear that our proximity to the airport was convenient for you. Your comment regarding the availability of our front desk team members after hours has been noted. We continuously strive to enhance our guest services. We hope to welcome you back soon for an even better experience.

10/10 Excellent

Flavia

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Property has a weird smell in the lobby. Over all for the price is not too bad
Stayed 1 night in May 2024
Response from Customer Service on 6 May,2024
Flavia, it's a delight to hear that you found value in your stay at Verdanza Hotel. We constantly aim to improve our guest experiences, so we appreciate your feedback about the aroma in the lobby area. We hope to provide an even more enhanced experience during your next visit.

2/10 Terrible

Beulah

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
When i check in at Midnight, i went out for food and drinks. Came back ready to take a shower tub and bathroom was dirty. Called front that morning, and ask of someone can come clean the bathroom. They said they will have someone come and clean it. Left for the beach , seen a worker in the hallway and ask if they can clean my room. They said yes. Came back that evening still no room or bathroom clean. So before heading out that night i stop and ask again and they said they woild have someone go and clean it. Got in extremely late. Came back doen talk to a supervisor and she said that they will take care of it and see what they can do for me. They sent thwo guys up to clean the room, except afterwards they left the trash and didnt vaccum. I stayed at the hotel from april 25-30. The room was clean one time when the guys came up. At checkout at 5 am i ask for a mgr , explained was took place and the lady said she will not check me out and a manager will call me once they get in at 730. Im back home and no call. Ive trying calling 2 days in the row, no answer, mi call back, and no resolution. Horrible experience as well as 1200 down the drain. TRASH!!!!!!!! I will be speaking with my bank.
Stayed 5 nights in Apr 2024
Response from Customer Service on 5 May,2024
Beulah, we regret to hear of your somewhat unsatisfactory experience. We understand the importance of cleanliness for a comfortable stay, and it appears we did not meet your expectations in this area. Please know that we greatly value your feedback and will use it to improve for the future. Also, we apologize for any communication issues you've encountered; ensuring our guests are heard and responded to promptly should be a priority. We're disappointed we weren't able to fully resolve things during your stay, but we hope to get the chance to better serve you in the future.

6/10 Okay

Mario

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The property is under renovation and wasnt told that at check in. Requested a balcony room and the answer we recieve was we was full. Check in our room just to see the other building with the balconies is all under renovation
Stayed 4 nights in Apr 2024
Response from Customer Service on 3 May,2024
Mario, we appreciate your feedback and we're sorry to hear about your recent experience. We understand the inconvenience that a renovation can cause and we regret any confusion about the availability of the balcony rooms. While we cannot change your experience, we can assure you that we are taking your comments to heart in order to improve our services and communication. Thank you for choosing us, and we hope for an opportunity to welcome you back in the future, offering you an even better stay.

6/10 Okay

Tais

Travelled with family
Disliked: Amenities, property conditions & facilities
Rooms outdated, looked dirty
Stayed 1 night in Apr 2024
Response from Customer Service on 2 May,2024
Tais, we regret to hear your impressions about the room's appearance at the hotel. We strive to maintain a fresh and clean environment at all times. Your feedback is important to us and will be taken into account for future improvements. We hope you'll give us the opportunity to better serve you next time.

10/10 Excellent

Leticia

Travelled with partner
Liked: Cleanliness, staff & service
Very nice hotel. Great Customer support
Stayed 3 nights in Apr 2024
Response from Customer Service on 1 May,2024
Leticia, it's fantastic to know you had such a pleasant experience at Verdanza Hotel. We're delighted our top-notch customer service stood out. We're looking forward to extending our wonderful hospitality to you on your next visit.

10/10 Excellent

Alexander

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, amazing time!!
Stayed 4 nights in Apr 2024
Response from Customer Service on 30 Apr,2024
Alexander, thank you for sharing your experience at Verdanza Hotel. We're pleased to hear you enjoyed its convenient location and had an amazing time! We appreciate your feedback and look forward to the possibility of hosting you again in the future.

2/10 Terrible

Tiosha

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Customer Service on 30 Apr,2024
Tiosha, it's regrettable to see your rating without any details. We'd appreciate it if you could provide more specifics about your experience at Verdanza Hotel. That would allow us to address your concerns and work on making improvements, ensuring a better experience in the future. Please feel free to reach out.

10/10 Excellent

Elmer

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel to stay in the Isla Verde area. The hotel was very clean and the staff is very helpful and friendly. The hotel offers food and drinks.
Stayed 5 nights in Apr 2024
Response from Customer Service on 3 May,2024
Elmer, it's fantastic to hear that you enjoyed your stay at Verdanza Hotel. We pride ourselves on maintaining a clean environment and having helpful and friendly team members always available to assist our valued guests. We're also happy to note that you appreciated our food and drink offerings. Thank you for your positive feedback and we hope to serve you again in the future.

8/10 Good

Zouhoer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Apr 2024
Response from Customer Service on 1 May,2024
Zouhoer, thank you for rating your stay at Verdanza Hotel. We're pleased to know your experience met your expectations and we look forward to welcoming you back in the future.

10/10 Excellent

Tene', OAKLAND PARK

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was in a good location with friendly staff. A great price
Stayed 2 nights in Apr 2024
Response from Customer Service on 29 Apr,2024
Tene', thank you for your wonderful feedback. We're glad to hear that you appreciated Verdanza Hotel's favorable location and the warmth of our team members. It's great that our pricing met your expectations, too. Looking forward to welcoming you back in the future.

8/10 Good

Sandra E

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Customer Service on 29 Apr,2024
Sandra E, thank you for choosing Verdanza Hotel for your stay and for the positive rating on Expedia. We're thrilled to learn that your experience with us was enjoyable and we look forward to welcoming you back on your next visit.

10/10 Excellent

Lenin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to the Airport and Old San Juan
Stayed 1 night in Apr 2024
Response from Customer Service on 28 Apr,2024
Lenin, it's great to hear that you appreciated our convenient location near the airport and Old San Juan. We're thrilled your stay at Verdanza Hotel met your needs, and we look forward to welcoming you back for another excellent experience.

8/10 Good

jorge

Stayed 1 night in Apr 2024
Response from Customer Service on 26 Apr,2024
Jorge, it's wonderful to see your high rating for Verdanza Hotel. We're glad you had a pleasant stay. We would be delighted to host you again in the future. Thank you!

2/10 Terrible

Destiny

Stayed 5 nights in Apr 2024
Response from Customer Service on 26 Apr,2024
Destiny, it's disappointing to understand your stay was not up to your expectations. We'd appreciate the opportunity to improve and reflect upon your feedback. Our team invites you for a better experience on your future travels.

10/10 Excellent

Yesica

Stayed 5 nights in Apr 2024
Response from Customer Service on 14 May,2024
Yesica, thank you for choosing Verdanza Hotel and sharing your rating with us. It's uplifting to know you had a delightful experience. We're looking forward to welcoming you back on your next visit.

10/10 Excellent

miguel

Liked: Cleanliness, staff & service
Price
Stayed 1 night in Mar 2024
Response from Customer Service on 25 Apr,2024
Miguel, it's great to know you found your stay at Verdanza Hotel to be a good value. We aim to provide excellent experiences at competitive prices. Please come back and visit soon!

8/10 Good

Ramphys

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Zz
Stayed 1 night in Apr 2024
Response from Customer Service on 25 Apr,2024
Ramphys, thank you for your review. We're delighted you chose Verdanza Hotel for your stay and we look forward to welcoming you back in the future.

6/10 Okay

maleajah

It was nice & a good hotel they just aren’t honest about certain things
Stayed 2 nights in Apr 2024
Response from Customer Service on 22 Apr,2024
Maleajah, thank you for taking the time to share your experiences. It's good to hear you found the hotel pleasant, however, it is regrettable to hear about your concerns regarding clarity. We always strive for transparency and appreciate your feedback as an opportunity for improvement. We hope we can better your experience in the future.

10/10 Excellent

Linerie

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service
Had a great time on my birthday week, staff was friendly also loved Verace great food. Needs an upgrade on facilities but hotel is still nice and cozy.
Stayed 2 nights in Apr 2024
Response from Customer Service on 22 Apr,2024
Linerie, thank you for choosing Verdanza Hotel as your birthday week destination. We're thrilled to hear that you had a wonderful time and enjoyed the culinary delights at Verace. We appreciate your feedback about upgrading some aspects of our facilities and are constantly working towards enhancing guest experience. We look forward to welcoming you back for another cozy stay.

4/10 Poor

Mersiha

Liked: Staff & service
Disliked: Property conditions & facilities
The area was good. It was close to the beach and some shops, but the hotel rooms were not updated. They are doing construction outside around the pool area EVERY morning from 8am, even weekends, super loud and not enjoyable to use the pool with that noice, or try to have morning to rest. I would not have booked if i had known this.
Stayed 6 nights in Apr 2024
Response from Customer Service on 22 Apr,2024
Mersiha, we appreciate your feedback. It's great to hear you enjoyed the convenient location close to the beach and shops. We regret any inconveniences you experienced due to renovations during your stay. While these updates are necessary to enhance our guests' experience, we understand the associated noise can be disruptive. We strive to provide accurate information about our facilities and regret any miscommunication about the ongoing work. Thank you for sharing these insights and we hope for an opportunity to provide a more seamless stay in the future.

8/10 Good

Clara

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay, just wish construction wasn’t occurring during our stay!
Stayed 3 nights in Apr 2024
Response from Customer Service on 22 Apr,2024
Clara, we are delighted to hear you appreciated your stay at Verdanza Hotel. Your feedback about the ongoing renovations is taken seriously and we hope this did not cause significant disturbance. We hope to have you back to experience the enhancements we are making to our property. Thank you for your understanding and support!

8/10 Good

Juan

Travelled with partner
Liked: Cleanliness, staff & service
property is very nice but under renovations...a outside bar would be convenient
Stayed 2 nights in Apr 2024
Response from Customer Service on 22 Apr,2024
Juan, thank you for your positive feedback and for recognising the beauty of Verdanza Hotel. We are making improvements to further enhance our guest experience. Your suggestion about an outdoor bar is valuable; rest assured it's something we will review. We're looking forward to welcoming you back in the future to see the updates.

10/10 Excellent

Lyndia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My experience was excellent from check in to check out! The staff was eager to please and I felt very comfortable.
Stayed 5 nights in Apr 2024
Response from Customer Service on 22 Apr,2024
Lyndia, it's delightful to hear about your excellent experience from start to finish at Verdanza Hotel. We're glad our eager team members made you feel comfortable. We can't wait to extend another memorable stay to you in the future. Thank you for sharing your experience.

10/10 Excellent

Reinaldo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
staff very friendly
Stayed 8 nights in Apr 2024
Response from Customer Service on 19 Apr,2024
Reinaldo, thank you for your glowing comments about the Verdanza Hotel. It's fantastic to know you found our team members to be so amiable. It was an honor hosting you and we hope to see you again in the future.

6/10 Okay

Jesus

Travelled with family
Liked: Staff & service
They are renovating the property, would have liked to stay in a more renovated room.
Stayed 1 night in Apr 2024
Response from Customer Service on 19 Apr,2024
Jesus, thank you for sharing your thoughts. We understand your preference for an updated accommodation during your stay. Your feedback is appreciated and will help as we continue to improve and upgrade our rooms. We hope to provide you with a newly renovated room on your next visit.

6/10 Okay

Courtney

Travelled with group
Liked: Cleanliness, staff & service
Rooms do not have a microwave. Bathroom is very very small. They also charged an additional fee after the stay for using the pool which was not pre discussed. Staff was friendly and it’s a very close walk to the beach.
Stayed 4 nights in Apr 2024
Response from Customer Service on 19 Apr,2024
Courtney, it's appreciated that you took the time to share your most recent experience. It's regrettable to hear about the unexpected pool fee, the lack of a microwave, and space issues in the bathroom. The team is glad, however, that you found them welcoming and that the proximity to the beach added value to your stay. Rest assured that your comments will serve as valuable feedback for continuous improvements. Thank you.

6/10 Okay

Ramphys

Travelled with family and small children
Liked: Cleanliness, staff & service
El
Stayed 2 nights in Apr 2024
Response from Customer Service on 25 Apr,2024
Gracias por tomarse el tiempo para compartir sus comentarios, Ramphys.Si bien nos alegra saber que su estadía fue agradable, lamentamos saber que su experiencia con nosotros no fue perfecta. Hemos compartido sus comentarios con los miembros apropiados de nuestro equipo y esperamos recibirlo nuevamente para que podamos compartir una estadía más positiva con usted.

10/10 Excellent

Javier

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Customer Service on 8 May,2024
Javier, thank you for choosing Verdanza Hotel and sharing your perfect rating. We're thrilled to know you had a fantastic experience. We look forward to hosting you again in the future.

8/10 Good

maribel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Apr 2024
Response from Customer Service on 16 Apr,2024
Maribel, we're thrilled to hear you found your stay at Verdanza Hotel to be good. We continually strive to provide exceptional experiences for our guests. Your feedback is greatly appreciated and we hope you consider us again for future travels.

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Apr 2024
Response from Customer Service on 16 Apr,2024
Jason, thank you for your high rating for Verdanza Hotel on Expedia! We're delighted you had an excellent stay with us. We hope to have the pleasure of welcoming you back in the near future.

6/10 Okay

Stacey

Business traveller
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The exterior of the property and lobby were very nice and clearly newly renovated. Room was outdated and small. AC was incredibly noisy and ran constantly. Room was next to service elevator that was used 24/7. Not worth $200 per night.
Stayed 4 nights in Apr 2024
Response from Customer Service on 10 Apr,2024
Stacey, it's great to hear you appreciated our renovated exterior and lobby. We regret to learn, however, that the room size and decor were not up to your expectations. We also want to address your concerns regarding the air conditioning unit and the proximity to the service elevator. Rest assured, all guest feedback is valuable to us as we strive to enhance our offerings. For your future visits, we’d be more than happy to help you select a room that might better meet your preferences. As for the value, we believe our pricing reflects our location and the amenities we offer, but your feedback is important and has been noted. Thank you for your review.

10/10 Excellent

Albert

Liked: Cleanliness, staff & service, property conditions & facilities
Location was perfect close to beaches and plenty of restaurants within walking distance. Hotel was clean and a good breakfast restaurant and bar on grounds
Stayed 4 nights in Mar 2024
Response from Customer Service on 10 Apr,2024
Albert, it's exhilarating to hear you found the location of Verdanza Hotel to be ideal, near stunning beaches and a myriad of dining options. We're glad you appreciated our well-kept environment and enjoyed the breakfast, restaurant, and bar offerings within the premises. Thank you for choosing us, and we hope to have the opportunity to serve you again soon.

6/10 Okay

Yahaira L

Travelled with family and small children
Liked: Staff & service
Close to the beach and restaurants! Staff very friendly and great customer service. Main lobby very nice, but rooms need updating. During my stay two out of five nights there was a fire alarm issue which was a bit annoying.
Stayed 5 nights in Apr 2024
Response from Customer Service on 9 Apr,2024
Yahaira, it's great to hear you appreciated our prime location near the beach and restaurants, and that our team members provided superior service. Accordingly, we are always looking for ways to improve and will consider your suggestions regarding the room enhancements. We are sorry for any inconvenience related to the fire alarm. This is not indicative of a typical stay with us and we hope for another opportunity to provide a smoother experience.

10/10 Excellent

Juanita

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They were building a wall -I guess to enclose the perimeter around the pool to probably privatize & form separation between outdoor eating area - I loved the kids splash area- Hotel staff was helpful & polite- room was clean- the cafe by the pool had great food and staff. Would definitely recommend
Stayed 3 nights in Apr 2024
Response from Customer Service on 8 Apr,2024
Juanita, we're thrilled to hear you enjoyed your stay at Verdanza Hotel. It's pleasing to know that our team members were able to assist you and you found our accommodations clean and comfortable. We're also glad that you loved our unique kids splash area and café by the pool. We strive to offer excellent experiences, and your feedback means a lot. We look forward to welcoming you back!

8/10 Good

Xavier

Travelled with partner
Liked: Staff & service, property conditions & facilities
I expected a balcony with a beach view but it was unavailable when I got there after I requested it and paid for it online. There room wasn't clean enough, the bathroom towels were dirty, the tub was dirty, it didn't even look like the shower was cleaned, I had to ask for towels as soon as I arrived. The fridge had to be replaced because it wasn't working and there was a connecting room attached to my room without a lock with young guest next door. My fiance and I were not pleased but the staff were very nice and fast with service.
Stayed 3 nights in Mar 2024
Response from Customer Service on 8 Apr,2024
Xavier, thank you for sharing your experience. It's regrettable to hear that you faced several challenges during your stay, including difficulties securing the room view you initially requested, and concerns regarding the cleanliness and amenities. Our team members should always deliver immaculate rooms and functional features - your feedback prompts us to review our standards. It is, however, heartening to hear that our team was swift and cordial with their service - we aim to offer unparalleled assistance for all guests. We appreciate your feedback and hope you would provide us another chance to exceed your expectations.