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Reviews of CIQALA Luxury Suites

4 out of 5
CIQALA Luxury Suites
752 Manuel Fernandez Juncos Ave, San Juan

Reviews

7.0

Good

Rating 10 - Excellent. 395 out of 1005 reviews" "
Rating 8 - Good. 181 out of 1005 reviews" "
Rating 6 - Okay. 132 out of 1005 reviews" "
Rating 4 - Poor. 107 out of 1005 reviews" "
Rating 2 - Terrible. 190 out of 1005 reviews" "

7.6/10

Cleanliness

8.8/10

Staff & service

6.8/10

Amenities

7.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Kenneth

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place was really pretty and modern.
Stayed 1 night in Apr 2024

8/10 Good

Edwin, Manati

Travelled with partner
Liked: Cleanliness, staff & service
Their restaurant has the best view of San Juan.
Stayed 2 nights in Apr 2024

10/10 Excellent

Christian Torres

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location, superb breakfast, free parking, convenient location.
Stayed 1 night in Apr 2024

8/10 Good

MAIKOL, St. Hedwig

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Clean facility
Stayed 1 night in Apr 2024

8/10 Good

Krontayia N

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a positive experience with Eduardo P., who served as the receptionist at the front desk during our stay. His assistance was invaluable, particularly in offering recommendations for dining and local activities. I struggle with calling this location "luxury". We stayed in the penthouse, and it was a basic studio suite. The parking garage is very small with limited parking spaces. There is a store next door which was convenient, but a lot of people kind of just hang out there. It was an interesting neighborhood for "luxurious" hotel. Notwithstanding these observations, we derived considerable satisfaction from the rooftop amenities. We really enjoyed the rooftop. The culinary offerings at Eteria Rooftop were commendable, complemented by captivating vistas of the cityscape. Additionally, our enjoyment extended to the pool facilities. Overall, we thoroughly enjoyed our stay. Nonetheless, we encountered a degree of discrepancy between the designation of the establishment and the portrayal presented in promotional materials. Generally, we felt a bit misled. However, it was still a fair stay.
Stayed 5 nights in Apr 2024

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hospitalitu, very clean and delicious breakfast
Stayed 1 night in Apr 2024

8/10 Good

Sandra

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very nice and friendly very eager to assist. Parking was free and there is a 24-hr convinience store next to the building.
Stayed 1 night in Apr 2024

10/10 Excellent

Tiara

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had an amazing stay !
Stayed 3 nights in Apr 2024

10/10 Excellent

Wolkydia

Stayed 1 night in Apr 2024

10/10 Excellent

Louis

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was great! The 2 bedroom was amazing for our teenager and pre teen. Breakfast every morning and the shuttle to beach were great add on’s
Stayed 5 nights in Mar 2024

10/10 Excellent

C. Danette

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is friendly and helpful. Hotel rooftop is awesome and the restaurant had great food 😋
Stayed 2 nights in Apr 2024

8/10 Good

Brian

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Overall above average. Great small roof top, really decent view. Nice breakfast room service with room. Solid option. Rental car parking is VERY VERY LIMITED. Kinda airbnb vibe
Stayed 4 nights in Mar 2024

10/10 Excellent

Nicole Prentice

Stayed 3 nights in Mar 2024

10/10 Excellent

crystal, New York

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stay was a 10/10 decent price, the location was very close to a lot of areas in car/Ubers walking wasn’t to bad either. The staff were very friendly and helpful especially Melendez and Paola at the front desk and the doorman i forgot to catch his name talk nice fella. Only thing i would Like to change would be the breakfast it wasn’t bad but it was a little skimpish and my mimosa tasted like watered down juice. I’d also love a bottle opener in the room, but other then that i loved my stay and will be staying again.
Stayed 2 nights in Mar 2024

6/10 Okay

John

Liked: Staff & service
Stayed 1 night in Mar 2024

8/10 Good

Michelle

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We stayed as a family and realized that the property is not a family friendly hotel. The pool was at a roof top bar busy with people having drinks , so we never used it. The room was good, very comfortable bed and mini kitchen was nice. The breakfast each morning was a good perk. I didn’t feel comfortable walking around the area, and there was only one restaurant in walking distance but they were not welcoming and the menu had no option in English. No problem getting Ubers. The front desk and other staff were all very nice!
Stayed 3 nights in Mar 2024

10/10 Excellent

Damaris Alyssia

Travelled with partner
Liked: Cleanliness, staff & service, amenities
This was really nice, we stood on the top floor and had a whole kitchen and tub which I wasn’t expecting. Breakfast is included and room serviced but bacon is not. The cleaners hung out in our room and never returned the next two days. The pool is in the middle of the restaurant.
Stayed 4 nights in Feb 2024

10/10 Excellent

David

Stayed 2 nights in Mar 2024

10/10 Excellent

Niels Ole

Business traveller
Liked: Cleanliness, staff & service
Excellent nice staff and the rooftop was good
Stayed 4 nights in Mar 2024

10/10 Excellent

Teresa

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Mar 2024

8/10 Good

Mariana

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
The shower needs tonbe updated. It wasn’t very clean and thw cuetain was very small
Stayed 1 night in Mar 2024

10/10 Excellent

Myriam

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ciqala hotel is perfect. Good location, close to everything. Clean, nice, convenient, confortable
Stayed 1 night in Mar 2024

6/10 Okay

Laura

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service
Positive: the bar/dining experience was nice and the bar tenders and staff very accommodating. The first suite was not acceptable but the manager was professional and upgraded our party to a suite. Room was clean and comfortable. Hotel was close to downtown but a cab or Uber was necessary.
Stayed 1 night in Feb 2024

8/10 Good

frankie

Stayed 1 night in Feb 2024

6/10 Okay

James Joseph

Stayed 1 night in Feb 2024

2/10 Terrible

Valeria, Saint Paul

Stayed 2 nights in Feb 2024

6/10 Okay

Yhaidy

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
PROPERTY IS A BIT RUN DOWN, HALWAYS SMELLED. ROOFTOP WAS GOOD AFTER SUNSET.
Stayed 1 night in Feb 2024

10/10 Excellent

Ronald

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

2/10 Terrible

Sara

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Joseph

Stayed 7 nights in Feb 2024

8/10 Good

Diaja

Travelled with partner
Liked: Staff & service, property conditions & facilities
The hotel is okay. I believe I expected more because the name advertises Luxury. The place wasn’t the tidiest but house keeping was willing to clean whatever we realized needed to be cleaned. I was actually going to check out early . The manager was willing to accommodate my partner and I. He upgraded our room to a suite - free of charge. All of the staff went above and beyond to welcome us to San Juan. They gave us recommendations for local eateries and excretions on the island. . (The hotel is also located in walking distance from local shops, restaurants and a movie theater. ) The staff themselves made the stay for us. Thanks Miguel and team.
Stayed 4 nights in Feb 2024

6/10 Okay

leonor

Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Wasn’t what i expected. However, the hotel manager was very helpful and professional. He attended to me asap and corrected my issue. The staff was also very friendly and helpful. As for the property, it seems to be going through a bit of construction, as well as the neighborhood.
Stayed 3 nights in Feb 2024

8/10 Good

Danyelle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay. Clean, close to everything. The staff was very helpful and friendly.
Stayed 3 nights in Feb 2024

10/10 Excellent

nelson

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Simple nice stay, however a loud help screamed was heard in morning around 3 am did felt unsafe by then.
Stayed 1 night in Feb 2024

8/10 Good

JONATHAN

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Parking was difficult on property, but they have a lot a block down the street, which I did not have to use.

10/10 Excellent

Christie

Stayed 3 nights in Feb 2024

8/10 Good

Louis

Liked: Cleanliness, staff & service, property conditions & facilities
Property is located in a questionable area.
Stayed 3 nights in Feb 2024

8/10 Good

Judith

Liked: Cleanliness, staff & service, property conditions & facilities
Modern, clean and beautiful inside. Spectacular view on top floor.
Stayed 1 night in Feb 2024

10/10 Excellent

Katrina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was nice. The area was lil tucked in abit but the inside and room was very nice
Stayed 1 night in Feb 2024

10/10 Excellent

Laura

Travelled with group
Liked: Cleanliness, staff & service, amenities
Nice property, staff was friendly and helpful. Loved the rooftop bar/restaurant. The pool is much smaller than it looks in pictures and right in the middle of the restaurant so it’s awkward going at night.
Stayed 2 nights in Jan 2024

10/10 Excellent

Mabel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Claudette

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
At first glance it doesn’t seem like much. However, inside speaks volumes. Presidential suite was on point. The staff, Melendez and Paola are excellent and the roof top deck is beautiful. We will definitely be returning.
Stayed 1 night in Jan 2024

8/10 Good

Tasheemah

Travelled with family
Liked: Cleanliness, staff & service, amenities
Room 202 the toilet over flow when they do dishes… jailene will make you feel like your at home..leti made my check in process so quick …Andrea &leti gave me all the dope spot to visit over all nice place you won’t be disappointed
Stayed 4 nights in Jan 2024

10/10 Excellent

Liz

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Adrian

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay!
Stayed 1 night in Jan 2024

10/10 Excellent

Veronica, Montgomery

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfy bed, goid shower abd cold ac. Everything you need for a night or 2.
Stayed 1 night in Jan 2024

8/10 Good

Francesca

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice staff but the wifi was unreliable which meant that I had to use my personal hotspot for all of my business meetings and also meant that I couldn’t watch TV to wind down after a long day of work.
Stayed 4 nights in Jan 2024

2/10 Terrible

Doris

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 3 nights in Jan 2024

10/10 Excellent

ingrid

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect
Stayed 2 nights in Jan 2024

10/10 Excellent

Jose W

Liked: Cleanliness, staff & service, property conditions & facilities
I like facilities, service and localization.
Stayed 1 night in Jan 2024