San Juan Holidays

Staff were spot on. Extremely helpful.

First of all, the condo was what we saw online, very nice condo, it was enough for all of us (8 pax) free toiletries and there were enough towels for everyone. Location was very convenient it was close to where we wanted to go, airport and MOA and lots of restaurants in not a far distance. 7 eleven right by the corner side of the lobby was very convenient as well. pool was excellent my kids spend so many hours at the pool. Contacting the host was very easy. we had a bit of check in adventure so it took us almost 1 and a half hour before we got to the condo but it was all paid off when we requested for late check out, the host gave it to us for free, he gave us 2 hrs extention so we really appreciated that. I would recommend this place to anyone travelling or wanting to be near the airport. and for the host thank you for giving us free late check out.

Not many food choices. Very noisy building all around

We stayed at Alpha Suites and was given a room at Tower 2. We liked our room with all the amenities provided and it was clean. Masters bedroom view was awesome with wall to ceiling glass window. Staff are amazing and very responsive to our needs. Rey from housekeeping made sure our requests are attended like trash pick up, complementary bottled water replacements, towel replacements, etc. Breakfast buffet selections are great! We enjoyed it so much. Staff are very attentive, particularly Mary Magdalene who checked and provided our breakfast dining needs during our stay. Her work ethics is highly commendable. Cons of our stay, hand towels are not provided. Need to be requested and provision depends on its availability. Also, upon arrival, his and hers bathroom sinks are clogged. It was fixed then when we reported it. I have to report too and showed a picture of the damaged breakfast table and cupboard. I hope that the hotel will ensure that rooms will be ready prior to guests arrival. Overall stay is 4 out of 5 rating.

Room was kinda old. Stayed in loft. Took 4 hrs to cool room. In room food was decent. What really bothered me was manager rolled his eyes at me, when i asked a question.