"The front desk staff (we mostly had Blanca) was quite helpful and friendly when dealing with us. The room however was not the best we have experienced. Yes, the room was clean and relatively quiet, the wifi worked, and the bed was comfortable (loved that each bed had 4 pillows). However, we had only two sets of towels (for a three night stay), two hangers, and one chair. Also the ironing board we requested (since there was none there when we arrived) nearly fell apart when I opened it to use. Luckily I was able to use the available parts to keep it standing. While able to adapt to the less satisfactory aspects of the room, we were concerned that there seemed to be no additional towels or hangers available! (We asked.) The positive aspects of the room made our stay acceptable, but to get consistent customer satisfaction, it seems some improvements are necessary - like more towels and hangers for a start. For the most part, we felt safe and comfortable during our stay. There was plenty of parking and the location was very convenient for us. Thank you. And good luck with the improvements. This hotel has a lot of potential!"
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