Does Bancal Hotel & Spa have a pool?

Yes, this property has 5 outdoor pools and a children's pool.

Is Bancal Hotel & Spa pet-friendly?

No, pets are not allowed at this property.

How much is parking at Bancal Hotel & Spa ?

Self-parking is free at this property.

What time is check-in at Bancal Hotel & Spa ?

Check-in start time: 3:00 PM; check-in end time: anytime.

Where is Bancal Hotel & Spa located?

Situated on the waterfront, this spa hotel is within 3 miles (5 km) of Playa Ávalo, Asuncion de San Sebastian de La Gomera Church and La Gomera Archaeological Museum. Insular Infanta Cristina Auditorium and Torre del Conde Monument are also within 3 miles (5 km).

Bancal Hotel & Spa Reviews, Deals & Photos 2025

10/10 Excellent

Douglas

26 Sept, 2025

Liked: Amenities

The hotel is wonderful The infinity and swimming pools are great. We did the tasting menu and flight of wines as it was my wife’s birthday all dishes were superb, there was a lovely cake left for my wife’s birthday on our arrival, the gardens are wonderfully designed and the view of mount teide amazing.. The key standout of this hotel were the staff, every single one of them were amazing. They all went that extra step to make our stay 5 stars..The customer care was top notch so I would like to thank all the staff for making my wife’s birthday stay and mine a unique and memorable occasion.. Thank you Hotel Bancal

Stayed 1 night in Sep 2025

8/10 Good

Sergio

29 Jun, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Needs spa to be open longer. Hot tub by pools.

Stayed 2 nights in Jun 2025

10/10 Excellent

Paola

7 Apr, 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lovely stay

Amazing stay at Bancal! The hotel is huge, green, sustainable, the view of the Teide incredible and the service excellent (thanks to Charlie!). We ate at the buffet and the food was really good and the staff kind and professional. Overall, the quality/price is unbeatable and we really had a lovely stay.

Stayed 3 nights in Apr 2025

10/10 Excellent

Trine-Marie

9 Jun, 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very nice, comfortable new hotel. Good breakfast. Location is not so good. Service is ok for a 4 star hotel (even the hotel could have been 5 star, it is not).

Stayed 1 night in Feb 2025

10/10 Excellent

thomas

6 Mar, 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Greatest pool getaway

Great getaway. We spent a long weekend here. And I must say this was one of the best hotels I have ever stayed at. The pools were gorgeous bad the rooms really clean and newly refurbished. I love the brutalist architecture and it was the best food on the island period.

Stayed 2 nights in Feb 2025

10/10 Excellent

Emilio E

27 Feb, 2025

Liked: Amenities

It’s a brand new property. Excellent staff. Ambiance is great. Should be a 5 Star property.

Stayed 2 nights in Feb 2025

10/10 Excellent

Inmaculada Simancas

30 Nov, 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Awesome facilities. You have to drive if you want to go to town as they don’t yet offer shuttle services ( they are working on it), but still pretty easy to get a taxi or drive your own rental car.

Stayed 1 night in Nov 2024

10/10 Excellent

PAVEL

2 Mar, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Everything was amazing! I really love our stay here. It would be good to write in the descriptions what is included and what is not, because it is not clear. We had to pay extra for the spa, which was surprising for a spa resort. But everything else was more than wonderful - both the service and the attitude and the quality.

Stayed 1 night in Mar 2025

8/10 Good

John

19 Feb, 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Wonderful location and views of Teide

A lovely new hotel in a stunning setting built to blend in with very imaginative architecture Our room was very comfortable with very good facilities The downside was that the bars had run out of tonic, our choice of wine was out of stock and even a large bottle of water was unavailable in the restaurant on the second night. This may seem nitpicking but it should not have happened The staff were all very attentive and the general facilities and pools first class

Stayed 2 nights in Feb 2025

10/10 Excellent

Milos

4 Jan, 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Best on the island… but…

Completely new, with big rooms and very cosy… our room was on 1. floor so no view and pretty far from lobby. Need totale 3 different elevators.. it very calm and quiet hotel, perfect for relaxation… but far from city and cant be there without rent-a-car…. Breakfast was bad, line for eggs was incredible long and pancakes never refilled during 1h….

Stayed 1 night in Jan 2025

8/10 Good

Eamon

25 Feb, 2025

Liked: Property conditions & facilities, room comfort

Stylish Hotel but changes needed

We were surprised that we had an issue where we had to leave very early ( 5.45am ) to catch the ferry to Tenerife and checked that we could get a takeaway breakfast as the restaurant would not be open at that time. On checking in, we mentioned our departure time and were told we would be ok getting a takeaway breakfast. However, the next day we went to the restaurant and it was closed. There was 1 staff member starting to get things prepared but she advised that they were not open until 7am. After going back to Reception to make them aware, they phoned down and got the restaurant to give us some coffee and cold pre prepared cheese and meats. This we appreciated but was not takeaway. Seems like communication in this newish Hotel not great.

Stayed 1 night in Feb 2025

6/10 Okay

gregory

3 May, 2025

Liked: Cleanliness, amenities, property conditions & facilities

This property has the potential to be truly spectacular. We chose it for the final few days of our holiday, hoping to do some work planning and enjoy a soft landing before heading home. The setting and design are stunning—cozy beds, beautifully landscaped gardens, incredible concrete work, and thoughtfully chosen furniture and decor. However, we found the lack of privacy disappointing. The shower and toilet areas had no walls, only glass, and the lounge chairs were just a few feet from our neighbors, which felt uncomfortably close. Wi-Fi was a major challenge. It was spotty at best, which made our work-focused visit difficult and frustrating. This property is not ideal for a working vacation. While I’d read reviews mentioning limited restaurant access, it was still surprising that such a large facility with four restaurants offered so little selection, restricted hours, and an overall lack of flexibility. Rather than feeling welcomed, we frequently encountered a “no” instead of a “let’s make it work” attitude from staff. That said, the hydrotherapy circuit and spa were the highlights of our stay—both were absolutely wonderful. Overall, while there’s much to love, the experience fell short in key areas that could easily be improved

Stayed 3 nights in Apr 2025

6/10 Okay

Verified traveller

5 Jan, 2025

Liked: Cleanliness, property conditions & facilities, room comfort

Nice stay, fantastic view

A bit pricey according to what you get, (maybe because we we there around new year), but it is new, clean and comfortable with a fantastic view of Teide. Good pillows. Quiet. Fantastic sunrises. Regarding lunch the menu did not have many choices and what it did have was a bit to “special”, so we missed some more choices. Also.. Unfortunately the first day we called the reception more than 10 times in four hours to tell them we had a problem with the light that kept turning off, however they did not do anything before we packed our luggage and went to the reception to get a new room. We did get a new room and everything was fine then. Maybe it had to do with the owner who was there to observe, and everywhere the staff suddenly seemed very stressed and nervous trying to do their best (compared to our privious visit), however it had the opposite effect:-) Fortunately the next days the atmosphere where more calm again:-)

Stayed 3 nights in Jan 2025

8/10 Good

TJF

13 Feb, 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great hotel but a couple of issues

We had a lovely stay at the hotel, the rooms are large and balconies have a great view of El Teide. Buffet breakfast and dinner have an excellent selection of good food, and the service is generally very good with staff all very helpful and friendly. The pools were great too although it was slightly windy during our stay. The only issues were (1) we were told when we checked in that we had a free spa session, the man who checked us in double-checked and confirmed that. We booked the spa and it is an excellent experience. Unfortunately however, when we checked out we were charged for the spa session and when we explained that we'd been told on checking in that we had a free session the woman on the desk just said 'that was a mistake' and charged us the full price. This is not good enough for a 4 star hotel - if they tell you that you have a free spa session they should honour that even if it is a mistake, or at least give a discount due to their error. (2) we had a meal at the a-la carte restaurant and while the food was very good unfortunately the service was very poor: there was only two staff working front of house and they had to everything, including greeting and seating guests, making and serving drinks and serving and clearing food. This meant there was a huge delay after a while and new guests were left waiting for about 15 minutes at the entrance, while we had to wait about 30 minutes after finishing our main course before they asked if we wanted dessert.

Stayed 5 nights in Feb 2025

10/10 Excellent

Adelaida

3 Sept, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Es un hotel maravilloso que mezcla lo moderno con lo rural y la elegancia con la sencillez. La habitación es increíble, muy limpia y cómoda. La comida estaba muy buena y el servicio muy atento. Su ubicación es verdad que no hay nada mas alrededor pero si vas a la gomera necesitas alquilar o llevar tu coche. Estamos deseando volver 10/10

Stayed 1 night in Aug 2025

8/10 Good

julia mercedes

16 Aug, 2025

Stayed 1 night in Aug 2025

10/10 Excellent

Heliani

16 Aug, 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Muy bonito hotel y buena atención del personal

Stayed 1 night in Aug 2025

10/10 Excellent

Cristian

15 Jul, 2025

Stayed 1 night in Jul 2025

8/10 Good

Yurena

3 Jul, 2025

Liked: Cleanliness, property conditions & facilities

Es un establecimiento nuevo y decorado con muy buen gusto. La comida en desayuno y cenas está muy rica. La tranquilidad en las instalaciones es absoluta. Como aspectos a mejorar/tener en cuenta diría: - Wiffi y cobertura móvil bastante reducida. - Es una zona realmente ventosa. - Por la puerta de la terraza de nuestra habitación se colaban las rachas de viento, que generaban bastante ruido en la noche.

Stayed 4 nights in Jun 2025

10/10 Excellent

Alejandro

20 Jun, 2025

Liked: Cleanliness, amenities, property conditions & facilities

Magnífico hotel!!

Stayed 2 nights in Jun 2025

10/10 Excellent

Gabriela

10 Jun, 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Unterkunft war fantastisch, auch der Kaffee am Morgen war top. kann das Hotel nur empfehlen. Liegt etwas abseits und benötigt ein Mietauto.

Stayed 3 nights in May 2025

10/10 Excellent

Carlos

19 Apr, 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Sorprendente

Nos ha encantado la estancia en este lugar. Nos ha sorprendido la ubicación, la limpieza, la arquitectura, el olor, los espacio, la exquisita atención del personal, la tranquilidad. Perfecto para desconectar.

Stayed 2 nights in Apr 2025

10/10 Excellent

louise

3 Apr, 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Smukt og moderne

Stayed 2 nights in Apr 2025

10/10 Excellent

louise

1 Apr, 2025

Stayed 1 night in Mar 2025

10/10 Excellent

louise

31 Mar, 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 1 night in Mar 2025

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Bancal Hotel & Spa Reviews

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