"The room was in very bad shape and wasn’t clean. When we first checked in and went into the room we were not pleased with its condition. Since it wasn’t very clean, we pulled back the comforter to make sure that the bedding was clean, thinking maybe we could make it work. It was fine, but we just couldn’t get past the condition of the rest of the room. There were stains on the chair, ottoman, walls, and ceiling. The laminate on the tv stand had a corner broken off and was peeled back on the other side. The tile by the bathroom was cracked. The sink drain cover was broken. The two lamps by the bed had shades that had been crushed and were hanging off of the fixtures. I went to the front desk to request a refund. The person “filling in while the attendant went to Walmart” was in a t-shirt that said “alright, alright, alright”, but was very polite. I waited for the actual attendant to return. She informed me that, after she talked to the manager, she would not be able to give me a full refund since we messed with the bed and she would have to call someone in from housekeeping to re-clean the room. I told her that the reason for the refund request was that the room was not clean. She said “the room is clean.” Basically, I got charged a $50 “cleaning fee” because I wasn’t happy that the room wasn’t clean. Also, the hallways and stairwell were covered in dirt, debris, and possibly pet hair. I was so frustrated that I cut my trip short and drove directly home."