Santa Barbara de Heredia Hotels from S$27

"The hotel facilities were good, it’s the staff collectively, that my husband was not happy with. He talked to Nayeli, Alex and Maria, who Alex said would make the decisions. "

"I’ve genuinely never stayed anywhere quite like this—and not in a good way. This hotel is so far from 5-star, it’s hard to know where to begin. On arrival, there was just one person working at reception during what we were told is peak season. You’re forced into a single queue for everything—check-in, broken room keys, general queries—which meant a long wait just to get to the desk. Unsurprisingly, no one in the queue seemed happy. The rooms are incredibly dated—like stepping back into the 1970s. Everything feels old and tired, right down to a corded phone mounted on the bathroom wall. It’s not charming or retro, just in serious need of an update. Breakfast was completely average—nothing you’d expect from a hotel positioning itself as 5-star. The pool itself is decent, but it was so overcrowded that people were sitting on the floor due to a lack of seating. Towels also ran out and weren’t replenished, despite asking multiple times. At best, this is a 3-star hotel charging 5-star prices. I wouldn’t recommend it."

"Great place to stay "

"Staff was nice and accommodating we left for airport early so we had the breakfast to go which was nice "

"Nice hotel, the beds weren’t the most comfortable but it was fine for our short stay. Beautiful grounds. "

"Didn't use parking and the breakfast is always good, though often, we are told the espresso coffee machine is not working. "

"Great time!!!!"

"Hotel is great, clean, friendly staff. The airport shuttle from hotel to airport was great. A group of us waited about 40 minutes for the shuttle at the airport. "

"Nos llevamos la mala experiencia que el check in era a las 3pm y nos hicieron esperar hasta casi las 5pm porque no estaban disponibles, y el personal se mostraba bastante estresado por la cantidad de personas con el mismo inconveniente y no fueron muy empaticos con los huéspedes. El hotel está un poco deteriorado, hay pasillos con alfombras en muy mal estado! El desayuno muy bueno y muy surtido "