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Reviews of Howard Johnson by Wyndham Santa Cruz Beach Boardwalk

2 out of 5
Howard Johnson by Wyndham Santa Cruz Beach Boardwalk
130 W Cliff Drive, Santa Cruz, CA

Reviews

7.0

Good

Rating 10 - Excellent. 186 out of 1000 reviews" "
Rating 8 - Good. 357 out of 1000 reviews" "
Rating 6 - Okay. 245 out of 1000 reviews" "
Rating 4 - Poor. 117 out of 1000 reviews" "
Rating 2 - Terrible. 95 out of 1000 reviews" "

7.6/10

Cleanliness

7.2/10

Staff & service

6.2/10

Amenities

6.8/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

8/10 Good

Tamarine

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was very nice
Stayed 1 night in Apr 2024

6/10 Okay

Brittany

Disliked: Property conditions & facilities
Stayed 3 nights in Apr 2024

10/10 Excellent

Debbie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Santa Cruz stay
We love staying here . Great views close enough to the beach , walking trails etc We weren’t aware of the construction but that was fine The office woman was absolutely wonderful! Huge family with kids running wild and parents not even making a fake attempt at keeping them in line was the only negative
Stayed 3 nights in Dec 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
greatstay
great stay
Stayed 4 nights in Dec 2023

8/10 Good

Kent

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023

8/10 Good

Diana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Location is great
Location is great! Short walk to wharf and boardwalk. Room was clean. The balcony had an ocean view just beyond the buildings. Beautiful view of the sunrise.
Stayed 2 nights in Dec 2023

10/10 Excellent

Maria

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family getaway
Very comfortable beds, quiet and friendly staff! Only thing was the cable wasn’t working
Stayed 1 night in Oct 2023

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

4/10 Poor

Tiara

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Oct 2023

8/10 Good

Fumihide

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Sep 2023

10/10 Excellent

Victoria Ann

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice
Stayed 1 night in Sep 2023

10/10 Excellent

Carol, Atwater

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was nice. We would ask for a room two rooms to the left of ours as ours was a little noisy. We had a nice balcony, but with NO chairs outside to sit on. Why? Wi-fi was sketchy and didn't work. Breakfast was good, but would have preferred some sugar-free waffle syrup and butter that was not so hard and some plain yogurt (not flavored).
Stayed 1 night in Sep 2023

10/10 Excellent

Daisy

Stayed 1 night in Aug 2023

10/10 Excellent

frank

Liked: Cleanliness, staff & service
Stayed 3 nights in Aug 2023
Response from GM on 12 Aug,2023
thank you for staying with us

4/10 Poor

Michael

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Staff was great. Rooms were not kept up. Toilet very loose, furniture dirty, holes in wall, chipped paint everywhere. TV did not work after first day. Furniture all chipped and pieces missing. I expect a NICE clean upkept room for 200.00 a night. I was very disappointed. Place said it had a pool, it did not. It advertised an actual kitchen, it did not have. Not what I expect for so much money!!
Stayed 2 nights in Aug 2023
Response from GM on 12 Aug,2023
Thank You for staying with us and has we just took over the management of the motel we will be replacing furniture, floors etc etc by the end the year, so sorry the bad experience

8/10 Good

Andi

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2023
Response from GM on 12 Aug,2023
Thank You for staying with us, we appreciate your business

8/10 Good

Andrea

Stayed 1 night in Aug 2023
Response from GM on 12 Aug,2023
Thank You for Staying with us and we appreciate for your business

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice!
Great location, friendly and accommodating staff. Room fit the bill.
Stayed 1 night in Jul 2023
Response from Celeste on 28 Jul,2023
Thank For Staying With US

8/10 Good

Cheryl

Stayed 2 nights in Jul 2023

8/10 Good

Jody

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful clean
Stayed 5 nights in Jul 2023
Response from Celeste on 28 Jul,2023
Thank You for staying with us and hopefully see you next time

8/10 Good

Irene

Travelled with family
Liked: Staff & service, room comfort
Stayed 1 night in Jul 2023
Response from Celeste on 28 Jul,2023
Thank You for staying with us and hopefully see you next time

4/10 Poor

Mathew

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Celeste on 28 Jul,2023
Thank You for staying with us and hopefully see you next time

10/10 Excellent

Debbie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ocean view
I would come back !
Stayed 3 nights in Jul 2023
Response from Celeste on 28 Jul,2023
Thank You for staying with us and hopefully see you next time

2/10 Terrible

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Nice location- below average rooms and amenities
Hot tub was Not HOT. The beds were very small and uncomfortable. I was charged one thing the day of check in. My credit card was charged more than $70.00 more than my Original reciept. It was ok for a Last minute stay 4th or July weekend, but would probably nit stay here again.
Stayed 1 night in Jul 2023
Response from Celeste on 28 Jul,2023
Thank You for staying with us and hopefully see you next time

10/10 Excellent

Brenda

Stayed 3 nights in Jun 2023
Response from Celeste on 28 Jul,2023
Thank You for staying with us and hopefully see you next time

8/10 Good

Claire

Stayed 2 nights in May 2023
Response from Management Team on 15 Jun,2023
Thanks for staying with us! We are so happy you enjoyed the hot tub and breakfast during your stay. We appreciate you taking the time to leave us a review. We hope to see you again soon! :)

4/10 Poor

mario

Travelled with family
Disliked: Staff & service, property conditions & facilities, room comfort
Customer service was terrible
Stayed 1 night in May 2023
Response from Customer Care Team on 23 May,2023
Dear Mario, thank you so much for your valuable feedback. While we are happy about your decision to stay with us, we are sad to hear about your overall experience. We are renowned for our friendly and helpful staff along with our quality customer service. However, we are disappointed to note that we have failed to leave a positive impression on you. We sincerely apologize that you did not receive the type of service that we strive to deliver for all of our guests. We will be reviewing your comment with the relevant department, and we will ensure that such incidents do not happen again. We would love the opportunity to redeem ourselves with you, should you choose to stay with us again. Warm regards,Customer Care Team

8/10 Good

Rachel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2023
Response from Customer Care Team on 23 May,2023
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

2/10 Terrible

Richie

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
The beds here are absolute trash the worst sleep ever. Nothing worked there ice machine hot tub. The staff was rude. It was all around one of the worst hotels I’ve ever stayed at!
Stayed 1 night in Mar 2023
Response from Customer Care Team on 29 Mar,2023
Dear Richie, thank you so much for taking time out of your busy schedule to review us. While we are happy that you chose to stay with us, we are disappointed to hear about your unfortunate impression and experience with us. We apologize for any rudeness that was aimed at you, and we are sorry that you did not have a pleasant impression of our service. This is a serious issue highlighted by you, and we will take steps to ensure this does not reoccur. We will review your comments in detail and make changes wherever possible in improving and training our staff, to ensure a better experience for our future guests. We hope you will give us another opportunity of serving you. Warm regards,Customer Care Team

10/10 Excellent

maria

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The attendant was excellent
Stayed 1 night in Jan 2023
Response from Customer Care Team on 9 Jan,2023
Dear Maria, thank you so much for your valuable feedback. We are delighted to know that you enjoyed your stay with us and liked our customer service. We always make sure to serve our guests to the best of their abilities and hence it feels great to be acknowledged for the hard work that we put in every day. Your kind words will be a great source of motivation for all of us and it's bound to make us smile. We look forward to hosting you soon!Warm regards,Customer Care Team

10/10 Excellent

Jonah

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2022
Response from Customer Care Team on 3 Jan,2023
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

4/10 Poor

Michelle

Liked: Cleanliness, staff & service
Booked room due to location. Was very disappointed by the horrible mattress. Needed to be replaced years ago. Loudness of doors closing and footsteps quite jarring in the middle of the night. But the real nightmare was the neighbor who kept me up all night with loud music and ranting using fowl language.
Stayed 2 nights in Nov 2022
Response from Customer Care Team on 14 Nov,2022
Dear Michelle, thank you so much for your valuable feedback. While we are glad that you chose to stay with us, we are disappointed to hear about your experience. We sincerely apologize for the issues related to the noise made by the neighbors and the thin walls that kept you from sleeping. We understand that staying in such a noisy environment can be a trying experience. You would be pleased to know that we are planning on imposing certain steps to avoid such instances in the future, and the next time, when you are here, you would be able to experience a quieter ambience. We hope you give us another opportunity to redeem ourselves and provide you with a better experience. Warm regards,Customer Care Team

4/10 Poor

Austin

Travelled with partner
Disliked: Cleanliness
Room squatters causing our room to be changed twice, hair in our "clean" towels, smoking rules unenforced, an unwired bedside phone just for decoration, and random people walking up off the street to take advantage of commentary breakfast. Need I say more?
Stayed 2 nights in Oct 2022
Response from Customer Care Team on 12 Oct,2022
Dear Austin, thank you so much for taking time out of your busy schedule to review us. While we are happy that you chose to stay with us, we are disappointed to hear about your unfortunate impression and experience with us. We feel sad to hear that we failed to serve you better and, we sincerely apologize. We promise to look into your claims and take appropriate actions to resolve the matter. We hope you will give us another opportunity of serving you. Warm regards,Customer Care Team

4/10 Poor

Kenneth

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Liked proximity. Our first room assigned had no smoke detector and you could push the door open - the jam was broken. Reassigned and moved to a better room but still many items like screens in disrepair. Stair railing dangerous and has huge screw sticking out.
Stayed 1 night in Oct 2022
Response from Customer Care Team on 13 Oct,2022
Dear Kenneth, thank you so much for taking time out of your busy schedule to review us. Your feedback makes us happy and, we are delighted to hear about your impression and experience with us. However, we appreciate you for highlighting these issues and, we will take steps to ensure such experiences do not reoccur. We apologize for failing to fulfil your expectation, and if we were made aware of this, it would have helped us provide you with a better experience. We hope to remain your hotel of choice in this area and to give you a better stay on a future visit.Warm regards,Customer Care Team

8/10 Good

Michael

Liked: Cleanliness, staff & service
Good value for the price
The room was dated with a big hole in the black out curtains but it was clean and very close to the board walk and pier. Staff were fine and continental breakfast was good. Not posh but good value for money.
Stayed 1 night in Oct 2022
Response from Customer Care Team on 11 Oct,2022
Dear Michael, thank you for sharing your experience with us. We are delighted to know that you enjoyed your stay with us and the location was convenient for you. However, we are sorry to note the state of the room provided to you. We sincerely apologize for the fact that your room does not appear to have been thoroughly checked and cleaned prior to your arrival, and we will ensure that our housekeeping team is aware of your comments, and is more conscious of this going forward. We hope you give us another chance to serve you and leave a better impression the next time.Warm regards,Customer Care Team

6/10 Okay

Briana

Stayed 2 nights in Sep 2022

10/10 Excellent

Lori

Stayed 1 night in Sep 2022
Response from Customer Care Team on 3 Oct,2022
Dear Lori, thank you for your generosity with the rating. We are glad that you had an enjoyable experience with us, and we look forward to having you back with us again. Warm regards,Customer Care Team

10/10 Excellent

Manuel

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Sep 2022
Response from Customer Care Team on 22 Sept,2022
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

8/10 Good

Nicole

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Came for Ironman 70.3 and this was a GREAT location from the race venue (walking distance). Also super close to the pier and other things, great view too.
Stayed 1 night in Sep 2022
Response from Customer Care Team on 13 Sept,2022
Dear Nicole, thank you for sharing your experience with us. We are delighted to know that you enjoyed your stay with us and the location was convenient for you. We look forward to serving you soon! Warm regards,Customer Care Team

2/10 Terrible

Joanna

Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Stayed 3 nights in Sep 2022

2/10 Terrible

Lacey

Stayed 2 nights in Sep 2022
Response from Customer Care Team on 7 Sept,2022
Dear guest, we are so disappointed to read your experience with us. We aim to provide a top-notch stay for all our guests, so we sincerely apologize that we did not achieve that goal on your visit. We hope that you will give us another chance to restore your faith in our hotel and hospitality. Please do feel free to connect if there is anything we can do to help. Thanks again.Best Regards,Customer Care Team

2/10 Terrible

Teresa Guzmán

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Aug 2022

10/10 Excellent

Jack

Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Aug 2022
Response from Customer Care Team on 1 Sept,2022
Thank you for taking the time to rate your recent stay at our hotel. We are thrilled that you had a great stay, and we hope to welcome you back again soon! Best Regards,Customer Care Team

6/10 Okay

Philip

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Nicely located for the beach, but in all fairness it could probably do with a bit of a facelift.
Stayed 2 nights in Aug 2022
Response from Customer Care Team on 22 Aug,2022
Dear Philip, thank you so much for your valued response. While we are happy that you stayed with us, we are disappointed for failing to blow it out of the park for you. We appreciate you for highlighting this particular issue and, we will take steps to ensure such instances aren't repeated henceforth. We look forward to hosting you soon. Warm regards,Customer Care Team

6/10 Okay

Karen

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
Desk person rude. Curtains don’t cover the entire window. Floor has lumps in it. Beds are uncomfortable
Stayed 2 nights in Aug 2022
Response from Customer Care Team on 18 Aug,2022
Dear Karen, thank you so much for taking time out of your busy schedule to review us. While we are happy that you chose to stay with us, we are disappointed to hear about your unfortunate impression and experience with us. We apologize for any rudeness that was aimed at you, and we are sorry that you did not have a pleasant impression of our service. This is a serious issue highlighted by you, and we will take steps to ensure this does not reoccur. We will review your comments in detail and make changes wherever possible in improving and training our staff, to ensure a better experience for our future guests. We hope you will give us another opportunity of serving you. Warm regards, Customer Care Team

4/10 Poor

Holly

Stayed 1 night in Aug 2022

4/10 Poor

Megan

Travelled with family
Disliked: Staff & service
We stayed one night. After a long day, we could not check in around 6pm because there was no one at the desk. A woman reading a book on the couch told me to come back in 15 minutes or go to the Boardwalk. My family and I went to the Boardwalk and ate dinner. I returned after 8pm and the woman berated me and said “You are late, you were supposed to be back in an hour”. My teenage son had to hold back from hysterical laughter. We were able to check in to the room that I had prepaid months before, not it was an awkward experience,
Stayed 1 night in Aug 2022

4/10 Poor

Margaret

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
The man at the front desk is the biggest issue. He is so rude and bordering on hostile that it made for a difficult sign in. He was in the middle of an argument with another guest when we arrived. Although I could understand the difficult position he was in with the guest who was demanding an ocean view room for the same price as a regularly room, he continued his rude diatribe with us: NO visitors, NO smoking, etc!
Stayed 1 night in Aug 2022
Response from Customer Care Team on 16 Aug,2022
Dear Margaret, thank you so much for taking time out of your busy schedule to review us. While we are happy that you chose to stay with us, we are disappointed to hear about your unfortunate impression and experience with us. We apologize for any rudeness that was aimed at you, and we are sorry that you did not have a pleasant impression of our service. This is a serious issue highlighted by you, and we will take steps to ensure this does not reoccur. We will review your comments in detail and make changes wherever possible in improving and training our staff, to ensure a better experience for our future guests. We hope you will give us another opportunity of serving you. Warm regards, Customer Care Team

2/10 Terrible

Brian

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stinky, filthy, overpriced, dilapidated property.
Stayed 1 night in Jul 2022
Response from Customer Care Team on 15 Aug,2022
Dear Brian, thank you so much for taking time out of your busy schedule to write us a review. While we are happy with your decision to stay with us, we are disappointed to hear about your impression of us. We apologize for the fact that the current state of the property is not up to your expectations. We appreciate you for highlighting this particular issue, and we promise to take care of it as soon as possible. We hope this particular aspect of your stay did not mar your time with us, and we look forward to hosting you soon! Warm regards, Customer Care Team

2/10 Terrible

Holly

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Property has many repairs needed hot tub had cold water missing tile and dirty
Stayed 1 night in Aug 2022