Outdoor pool, pool umbrellas, pool loungers
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Reviews of Hyatt Place Santa Cruz

3 out of 5
Hyatt Place Santa Cruz
407 Broadway, Santa Cruz, CA

Reviews

9.0

Wonderful

Rating 10 - Excellent. 637 out of 1000 reviews" "
Rating 8 - Good. 234 out of 1000 reviews" "
Rating 6 - Okay. 73 out of 1000 reviews" "
Rating 4 - Poor. 31 out of 1000 reviews" "
Rating 2 - Terrible. 25 out of 1000 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Joseph

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was super clean, staff was amazing, breakfast was good, and hotel was close to all.
Stayed 2 nights in Apr 2024
Response from GM on 23 Apr,2024
Thank you for the comments and rating.

10/10 Excellent

Francis

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great that you have valet parking 24 hrs which is rare.
Stayed 2 nights in Apr 2024
Response from GM on 22 Apr,2024
Thank you for the rating and comments

10/10 Excellent

Jonathan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property, friendly staff, great location and only a 10min walk to the downtown.
Stayed 2 nights in Apr 2024
Response from GM on 22 Apr,2024
Thank you for the comments and rating

10/10 Excellent

Zahir

Travelled with family
Liked: Cleanliness, amenities
Excellent service. Breakfast variety
Stayed 1 night in Apr 2024
Response from GM on 22 Apr,2024
Thank you for the rating and comments

8/10 Good

Jeff

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a pretty good stay. The location is a little out of downtown are and a bit of a hike to get there on foot. Parking is valet only and gets congested so you need to allow extra time when leaving. Front desk staff was kind of slow and unresponsive given the number of staff behind the counter Breakfast is basic, the fruit could definitely been in better condition. Some of it looked liket it was frozen Costco berries that have been out way too long.
Stayed 3 nights in Apr 2024
Response from GM on 22 Apr,2024
Thank you for the rating

10/10 Excellent

Karen Joy, Elk Grove

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel room is spacious and clean. The whole building is clean. Staff are nice and accommodating. Valet parking peeps are nice and efficient. No problem at all.
Stayed 1 night in Mar 2024
Response from GM on 22 Apr,2024
Thank you for the rating and comments

10/10 Excellent

Angela

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect for visiting UC Santa Cruz. Easy access to the school, downtown and boardwalk.
Stayed 2 nights in Apr 2024
Response from GM on 15 Apr,2024
Thank you for the rating and comments

4/10 Poor

Yan, Palo Alto

Stayed 2 nights in Feb 2024
Response from GM on 15 Apr,2024
Thank you for the rating

10/10 Excellent

Loretta

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent breakfast, pool and fitness center very nice - about a mile to boardwalk.
Stayed 1 night in Apr 2024
Response from GM on 15 Apr,2024
Thank you for the rating and comments

10/10 Excellent

Amber

Liked: Cleanliness, staff & service, property conditions & facilities
Great for families
Stayed 2 nights in Apr 2024
Response from GM on 9 Apr,2024
Thank you for the comments and rating

10/10 Excellent

Ninette, san francisco

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly employees from the front desk to valet parking..i would stay here again. Only problem there was a lot of noise coming from outside very early in the morning.
Stayed 1 night in Apr 2024
Response from GM on 9 Apr,2024
Thank you for the rating and additional information

10/10 Excellent

Brian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice staff and convenient valet parking. Rooms feel brand new and up to date.
Stayed 1 night in Mar 2024
Response from GM on 9 Apr,2024
Thank you for the comments and rating

10/10 Excellent

Brad

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super easy to check in and check out. Complimentary breakfast was awesome!
Stayed 2 nights in Apr 2024
Response from GM on 8 Apr,2024
Thank you for the rating and the comments!

6/10 Okay

Donald

Stayed 4 nights in Mar 2024
Response from GM on 30 Apr,2024
Thank you for the rating

10/10 Excellent

Elizabeth

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities
Enjoyable
Stayed 1 night in Apr 2024
Response from Christiana on 7 Apr,2024
Thank you for choosing to stay with us and for taking the time to provide your feedback. We appreciate your rating and are pleased to hear that your experience was enjoyable overall. We hope to welcome you back for another flawless stay soon.

8/10 Good

Shanah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Christiana on 7 Apr,2024
Thank you for sharing your feedback regarding your recent stay at our hotel. We appreciate your patronage and hope to welcome you back in the near future.

10/10 Excellent

Heather

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic breakfast buffet Nice employees Quick easy checkin Wish pool hours were earlier in the morning than 10 Also square pillows for bed not comfortable -bring your own pilllow otherwise room is spacious and beds are comfy
Stayed 1 night in Apr 2024
Response from Christiana on 7 Apr,2024
Thank you for sharing your experience with us! We're delighted to hear that you enjoyed our fantastic breakfast buffet and found our employees to be nice and helpful. We appreciate your feedback regarding the pool hours and pillow comfort, and we'll certainly take it into consideration for future improvements. We're glad you found our rooms spacious and beds comfy, and we look forward to welcoming you back for another excellent stay!

10/10 Excellent

Jose

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
As much as I initially didn't like the the idea of valet parking i found the system well run by quick and really friendly valets.
Stayed 2 nights in Apr 2024
Response from GM on 5 Apr,2024
Thank you for the rating and comments

10/10 Excellent

Rakeem

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from GM on 4 Apr,2024
Thank you for the rating

10/10 Excellent

Imani

Liked: Cleanliness, staff & service, property conditions & facilities
Staff is super friendly, everything is so clean and the location is great! Would definitely stay again
Stayed 1 night in Mar 2024
Response from GM on 3 Apr,2024
Thank you for the kind remarks and rating. Looking forward to your return.

10/10 Excellent

Eric

The staff was very kind and courteous. Breakfast was great. The hotel was very clean.
Stayed 3 nights in Mar 2024
Response from GM on 3 Apr,2024
Thank you for the rating and the comments about our hotel.

10/10 Excellent

Bette, Peoria

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The rooms were quite spacious and up to date. Parking was convenient even though you had to use valet parking and pay for it. We discovered why as we left. The entrance is down a very steep driveway with a sharp turn into the garage.
Stayed 1 night in Mar 2024
Response from GM on 1 Apr,2024
Thank you for the comments and rating.

8/10 Good

Sara

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from GM on 2 Apr,2024
Thank you for the rating

10/10 Excellent

Maritere

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent location. Staff friendly and helpful. Hotel and rooms were Clean.
Stayed 2 nights in Mar 2024
Response from GM on 1 Apr,2024
Thank you for comments and rating.

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, property conditions & facilities
Close to everything!
Stayed 1 night in Mar 2024
Response from GM on 1 Apr,2024
Thank you for the rating.

10/10 Excellent

Adam

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and value in the middle of town. Walked to downtown and beach/boardwalk. I don’t usually use valet parking but it is the only option at the hotel and it was quick and easy to access our car.
Stayed 2 nights in Mar 2024
Response from GM on 27 Mar,2024
Thank you for the comments and rating about our hotel.

10/10 Excellent

Sadie

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Such a nice hotel to stay in!! Staff is so kind and very accommodating towards guests. 10/10 would recommend!
Stayed 3 nights in Mar 2024
Response from GM on 27 Mar,2024
Thank you for the kind comments and rating

10/10 Excellent

J .Jesus

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from GM on 27 Mar,2024
Thank you for the rating

10/10 Excellent

Mandi

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was great
Stayed 3 nights in Mar 2024
Response from GM on 25 Mar,2024
Thank you for the rating and comments

10/10 Excellent

Valerie

Liked: Cleanliness, staff & service, property conditions & facilities
Response from GM on 21 Mar,2024
Thank you for the rating

6/10 Okay

Bobby

Stayed 2 nights in Mar 2024
Response from Christiana on 7 Apr,2024
Thank you for taking the time to rate your experience. We value all feedback as they help us continually improve our services.

10/10 Excellent

Trent

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love all the surfboard pictures… this is a great place to stay. We always book here when we visit Santa Cruz
Stayed 2 nights in Mar 2024
Response from GM on 17 Mar,2024
Thank you for the rating and comments hope to see you again soon.

10/10 Excellent

Tamara

Liked: Staff & service, property conditions & facilities
Thanks. Great stay
Stayed 1 night in Mar 2024
Response from GM on 17 Mar,2024
Thank you for the rating and comments

10/10 Excellent

Karen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a Wonderful stay here. It was a short visit, the Staff was Amazing, and very convenient location. We will definitely come back.
Stayed 2 nights in Mar 2024
Response from GM on 21 Mar,2024
Thank you for the comments and rating. Looking forward to your return.

10/10 Excellent

Peter

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
"Easy parking?" No! It's pricey valet parking.
Stayed 2 nights in Mar 2024
Response from GM on 15 Mar,2024
Thank you for the feedback

8/10 Good

Heidi

Stayed 1 night in Mar 2024
Response from GM on 1 Apr,2024
Thank you for the rating.

8/10 Good

Michelle

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Rooms were nice. And loved the hot tub. Breakfast was a total flop. Had tons of room for a huge breakfast spread and they had the barest spread.
Stayed 2 nights in Mar 2024
Response from Christiana on 10 Mar,2024
Thank you for taking the time to share your feedback with us. We sincerely apologize for the disappointment you experienced with our breakfast offerings. Your concerns will be shared with our breakfast service team to address any shortcomings in our offerings.

10/10 Excellent

Edwina

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was big and clean
Stayed 1 night in Mar 2024
Response from GM on 8 Mar,2024
Thank you for the rating and comments

10/10 Excellent

Janice

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Outstanding, very helpful staff. Big, spacious, very nice, and clean room. I gave the area around the property only 4/5 stars because they don’t have self parking and you have to valet. But the valet workers were excellent and very fast bringing the car each time. I would definitely stay there again.
Stayed 2 nights in Mar 2024
Response from GM on 8 Mar,2024
Thank you for the rating and comments we look forward to your return.

10/10 Excellent

Cathryn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from GM on 8 Mar,2024
Thank you for the rating

8/10 Good

Michelle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a good place to stay
Stayed 1 night in Feb 2024
Response from GM on 2 Mar,2024
Thank you for the rating and comments

8/10 Good

Brian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from GM on 2 Mar,2024
Thank you for the rating

10/10 Excellent

Carlos

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was excellent.
Stayed 1 night in Feb 2024
Response from GM on 26 Feb,2024
Thank you for the rating and comments

10/10 Excellent

Diana

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The whole staff was really amazing front desk the valet parking. Everything was great will be back !!
Stayed 2 nights in Feb 2024
Response from GM on 26 Feb,2024
Thank you so much for your kind words! We're thrilled to hear that you had a fantastic experience with our staff, from the front desk to the valet parking. It's always our goal to provide excellent service, and we're delighted that we could make your stay enjoyable. We can't wait to welcome you back for another wonderful visit!

6/10 Okay

Cruz

Liked: Cleanliness, staff & service, property conditions & facilities
This would have gotten a 10/10 were it not for the other guests. I was awaken the 1st time at 12am with loud noises and jumping in the room above me. Called the front desk and in about 10min it subsided. I was awaken the 2nd time at 2:45am to loud banging on another room across from me. Yelling then doors closing. I was awaken the 3rd time at 3:30am to more banging and a guy saying he would stab someone. Doors closed again, I stayed up the rest of the morning.
Stayed 1 night in Feb 2024
Response from GM on 26 Feb,2024
We sincerely apologize for the disruptions caused by other guests during your stay. We take this matter seriously and are addressing it to ensure a more peaceful environment for all guests in the future. We appreciate your understanding and hope you consider giving us another chance. If you have further concerns, please reach out to our management team.

10/10 Excellent

Alan

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Staff and valet very friendly- room was clean and updated. Good breakfast selections! Very happy with our stay
Stayed 1 night in Feb 2024
Response from GM on 26 Feb,2024
We're delighted to hear that you had a positive experience during your stay with us! It's wonderful that you found our staff and valet to be friendly, and we're glad you enjoyed the clean and updated room. Our team works hard to ensure our guests have a comfortable and pleasant stay. We're also pleased to hear that you enjoyed the breakfast selections. Thank you for choosing us, and we look forward to welcoming you back for another enjoyable stay in the future!

6/10 Okay

Matthew

Travelled with family
Liked: Cleanliness, property conditions & facilities
Valets were the nicest people there and they’re not even employees. Kinda telling. Front desk were nice enough, but not outstanding. Our room got cleaned once in the 5 days we were there. I guess it was poor timing, but we were out of the room for long stretches (like 9-3) each day. They brought us stiff after we asked 3x and I made the bed myself because housekeeping goes home at 5. Room was great. Pool was great. Location was great.
Stayed 4 nights in Feb 2024
Response from GM on 26 Feb,2024
Thank you for your recent feedback. We're thrilled you enjoyed the valet service, and we'll be sure to share your compliments. We appreciate your kind words about the front desk, and we're working to enhance their service.We sincerely apologize for the housekeeping timing inconvenience. Your comments have been shared with the team for improvement.We're delighted you enjoyed your room, the pool, and our location. Your positive feedback motivates us. Thank you for sharing your thoughts, and we look forward to the opportunity to welcome you back for an even better experience.

2/10 Terrible

Leticia

Travelled with family
Liked: Cleanliness
Disliked: Staff & service
Will not stay at Hyatt’s in the future
Stayed 1 night in Feb 2024
Response from GM on 23 Feb,2024
Thank you for reaching out to us with your feedback, though we regret to hear about the circumstances surrounding the reason for the reservation.We acknowledge your decision not to stay with us in the future. While we respect your choice, we would appreciate any specific details you can provide regarding your concerns, even though the stay wasn't personally experienced by yourself. Your feedback is crucial for us to address any issues and enhance our services.

10/10 Excellent

Rika

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from GM on 26 Feb,2024
Thank you for the rating

8/10 Good

Erin

Stayed 1 night in Feb 2024
Response from GM on 21 Mar,2024
Thank you for the rating