Santa Cruz Holidays

Overall, I had a good experience during my stay at Malate Bayview Hotel. The living room and bedroom areas were very clean and well-maintained, which made the stay comfortable. A special mention to Mel, who was very responsive and helpful throughout – great customer service! However, the bathroom could use some improvement. It was a bit slippery and not as clean as the rest of the unit. Addressing this would definitely enhance the overall experience. Still, I appreciated the hospitality and the cleanliness of the main areas. With a few adjustments, it could be even better.

Overall i enjoyed my vacation the only thing need to improved is the wifi connection

The area is located in a great location, close to many malls and a very wide array of food options in the area.

Overall, Service was prompt and accomodating. Rooms were tidy and bright, though the room notes may need a redesign; the placard where the room service menu and appliance instructions QR code was easily missed, and some of the appliance are in need of maintenance. Pyang and Maria from the breakfast team were a delight to see, and the pasta from Toscana was tasty. Wine list could use more by-the-glass options. Front desk is prompt, pragmatic and efficient, but needs more of the Filipino Warmth and Hospitality that we are known for worldwide. Hallways from the lifts to the room were consistently warm