Search Apartments in Santa María Tonameca

"The views are amazing staff was really great. Had our own pool in our room that was clean each morning."

"I think in a few years after there is more development in the area this place will do better. For now, no safe in the room, we did not have a coffee maker in our room either, light above the sink didn't work, room was super small. Nothing close by, you have to walk a very long ways to get to anything, no cabs even close by. Staff only work 8am-4pm, so you are basically on your own. We had booked for a week and left after first night. Since we booked and paid in advance we only were refunded for one night. Pretty frustrating experience for us. We heard the other guests in the morning also complaining about our same concerns."

"This was our second time staying and this place is consistently good. Pool is clean, rooms are great, staff are friendly and helpful. Restaurants also a good choice."

"Deceptive photos, ac is horrible, room is mediocre for the price. You have to carry your suitcase through stairs"

"Habitaciones amplias, alberca templada , 2X1 de 7 a 8 pm en cocteles. "

"Je me suis blessé au genou droit et je n’ai pas pu me présenter à l’hôtel. J’attends toujours la décision s’ils me remboursent ou non. Je ne paierai plus jamais d’avance avec Expedia, je paierai sur place.🤨☹️"

"The cleaning staff was great. There are some areas in the bathroom that need more detailing, shower door, soap holder and toilet. Room 315 had a leaky faucet from tge first day. We told the housekeepers and front desk, y nada! The breakfast buffet was cold for the most part. There was a young lady who helped out the day that there was no buffet. She was fast, courteous and professional. Thank her please. We did but coming from the management would be nice. The pool bar areas need tidying up. Popcorn and trash were there overnight. I told the tall gentleman at the front desk the next day. Hehe...LOTS of cell phone usage bt staff in the dining room and reception areas. They need to be more aware of their surroundings and more attentive to guest traffic to convey a more professional atmosphere. Asley in tours was very professional and explained options very well. Thank you for listening. "

"The breakfast was good but I think the price is too high. "

"La Valise Mazunte is, without question, a stunning property. The design, the views, and the overall atmosphere are exceptional, and the food was a true highlight—the chef is superb and delivers a memorable culinary experience. However, the service unfortunately falls short of what one would expect from a hotel with such potential. While the staff is genuinely kind and well-intentioned, the hotel feels understaffed and unable to deliver a luxury experience. There is no room service, no minibar in the rooms, and no poolside or beachside service, which makes the stay feel limited—especially given the remote location. I booked this stay to celebrate my partner’s birthday, and arranging something as simple as a special meal proved unnecessarily difficult. Communication before arrival was slow and required multiple follow-ups, even through Instagram, just to get a response via WhatsApp. During the stay, service remained inconsistent. The bartender was attentive, but overall service was slow, and staff seemed constrained in what they could offer. The wine selection is also very limited. The rooms are comfortable, but attention to detail could improve. For example, our room was supposed to include a video projector (the only one on the property), but it was unavailable due to repairs, which we were only informed about upon arrival. This is a hotel with incredible potential, but currently it feels like it delivers the bare minimum operationally."