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"I traveled alone with my 3 kids and the staff were very kind. My room was on the second floor and they offered to change it to first floor after seeing I was traveling alone and with luggage. We were too tired to wait the 30 minutes so we took our original room. They were able to help us bring up our luggage to our room. I would definitely recommend this place and I will be staying here again. "

"The service at this hotel is unparalleled! I have never received better customer service in any other hotel in my life! They really go out of their way to make your stay as comfortable as possible! This hotel is first class. The hotel is beautiful and very clean! The staff is extremely friendly and courteous! Upon check in I mentioned to my partner that I was hungry after the days travel. While showering in our room, we heard a knock at the door. My partner answered it and the lady said she heard we were hungry, so she brought us a fruit plate to hold us off until we got dinner... 5 stars service! We did have a problem with our air conditioning on our last day, however they made every attempt to fix the issue. Unfortunately it was not able to be fixed during our stay. They did however upgrade us to the premium level which was very nice of them! I will only stay at Barcelo when I am in Guatemala City from now on! Great job!"

"Everything was great"

"Nice "

"Fue una bonita experiencia El hotel super bien ubicado El desayuno bueno La atencion del personal excelente Todos muy amables La vista del piso 16 espectacular Seguramente volveremos!"

"Friendly and well trained staff"

"The staff was amazing!! "

"Great place to go. Very helpful staff. Fantastic restaurants "

"I have stayed at the Biltmore Hotel and I always enjoy it, very clean and convenient location. "