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Reviews of Hotel Refugio Neptuno's

3 out of 5
Hotel Refugio Neptuno's
Calle Duarte 17, Boca Chica, Santo Domingo

Reviews

8.0

Very good

Rating 10 - Excellent. 89 out of 217 reviews" "
Rating 8 - Good. 67 out of 217 reviews" "
Rating 6 - Okay. 34 out of 217 reviews" "
Rating 4 - Poor. 9 out of 217 reviews" "
Rating 2 - Terrible. 18 out of 217 reviews" "

8.4/10

Cleanliness

8.2/10

Staff & service

8.0/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

LUZ

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property looks okay needs maintenance. Close to the airport Las América and a lot restaurants options near the hotel.
Stayed 1 night in May 2024

2/10 Terrible

martha

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Apr 2024

2/10 Terrible

Jose

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Noisy
Stayed 1 night in Apr 2024

6/10 Okay

paty

Liked: Staff & service
Disliked: Cleanliness
The hotel rooms were fine, but is was a very high 3rd floor without elevator and the breakfast area wasn’t clean. The best part was the staff
Stayed 1 night in Apr 2024

8/10 Good

Hernan

Liked: Cleanliness, staff & service
Room was clean, door bathroon do not close properly
Stayed 1 night in Mar 2024

8/10 Good

Jean

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean place had quiet environment
Stayed 3 nights in Mar 2024

4/10 Poor

Jean

Stayed 3 nights in Feb 2024

8/10 Good

Meg

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is chill and is close to the beach
Stayed 1 night in Feb 2024

4/10 Poor

Darlene

Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

10/10 Excellent

Amaury

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024

10/10 Excellent

David

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The beach is awesome. Fun neighborhood Comfortable room
Stayed 2 nights in Jan 2024

10/10 Excellent

JOSE

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place, very friendly service, peaceful and inclined to help the customers.
Stayed 3 nights in Jan 2024

2/10 Terrible

Daniel, Allentown

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
El aire se apago de madrugada y un solo calor Y el abanico con mucho ruido..
Stayed 1 night in Jan 2024

8/10 Good

Emerito

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is in decent shape, it is located very close to the airport and we used it on a travel day where out flight arrived late and we didn't want to drive to our destination (2 hours away) at night. The staff is nice and the grounds are acceptable.
Stayed 1 night in Jan 2024

2/10 Terrible

MARIA

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Horrible, cama y almohada súper malas, no televisión. No es una buena opción para descansar.
Stayed 1 night in Dec 2023

10/10 Excellent

Cristobal

Liked: Cleanliness, amenities
Stayed 2 nights in Dec 2023

8/10 Good

Kendal, Quincyf

Stayed 1 night in Dec 2023

10/10 Excellent

Joel, Randolph

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place to be
Stayed 2 nights in Dec 2023

10/10 Excellent

Carmen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really liked the tranquility and peace there was. The facilities looked quite clean, the pool was delicious and the service was excellent.
Stayed 1 night in Dec 2023

10/10 Excellent

Cherisné

Stayed 1 night in Nov 2023

4/10 Poor

nathanael

Liked: Staff & service
They can do with a renovation
Stayed 1 night in Nov 2023

10/10 Excellent

JOAN

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean nice little spot to spend a night or 2
Stayed 1 night in Nov 2023

8/10 Good

Deyanira

Stayed 1 night in Nov 2023

10/10 Excellent

Disneyris

Liked: Amenities, property conditions & facilities
Bueno
Stayed 1 night in Sep 2023
Response from Josmary Lara on 1 Oct,2023
Gracias por preferirnos

10/10 Excellent

Jude

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from Josmary Lara on 1 Oct,2023
Gracias por preferirnos.

2/10 Terrible

Kathleen

Travelled with family
I like the property as I:be been there many times already bit with the bad weather it was impossible for me to go this time
Stayed 1 night in Jun 2023

8/10 Good

Eduardo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023

10/10 Excellent

Lorena

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Very friendly staff , cute boutique hotel
Stayed 1 night in Feb 2023
Response from Josmary Lara on 20 Mar,2023
Thanks for coming was a pleasure to host you

8/10 Good

Jonas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to restaurants and casino as well as the beach, good value for the money.
Stayed 2 nights in Feb 2023
Response from Josmary Lara on 20 Mar,2023
Thanks for coming

2/10 Terrible

Christian

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Not according to the pics
Nothing to do with the pics they showed on the web. I paid for an upgrade but very disappointed. Building look like more hostal or shelter. I wouldn’t recommend it for family at all
Stayed 1 night in Feb 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
You will feel like is your home. Abel the security person with his kindness. Iraiza being attentive during morning breakfast. Overall, I felt secure and in home, even staying alone for one night. I will come back if I have to.
Stayed 1 night in Feb 2023
Response from Josmary Lara on 20 Mar,2023
Thanks for coming, was a pleasure to host you

10/10 Excellent

Przemyslaw

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Affordable quiet place to stay nearbay the harbor. Great breakfast, helpful staff.
Stayed 6 nights in Jan 2023
Response from Yomayry on 8 Feb,2023
Thanks for coming, was a pleasure to host you.

10/10 Excellent

carlos

Stayed 1 night in Jan 2023

10/10 Excellent

Lines maria

Stayed 1 night in Nov 2022

8/10 Good

Aldrin

Stayed 2 nights in Sep 2022

2/10 Terrible

Renard

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Could not find
Stayed 1 night in Oct 2022

8/10 Good

Loanes

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff muy servicial y amigable. Buenos precios.
Stayed 2 nights in Aug 2022
Response from Josmary Lara on 7 Sept,2022
Gracias por venir, fue un placer tenerlos como huespes.

6/10 Okay

John

Liked: Cleanliness, staff & service
Stayed 1 night in Jul 2022

10/10 Excellent

Francisco

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk personel the nigh guard excellent the maid
Stayed 8 nights in Jun 2022
Response from Yomayry on 17 Jun,2022
Thanks for coming, was a plesure.

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff. Super clean. Everything seems well maintained. High standards here. There is a safe in the room for valuables. Great pool. Room was great value compared to similar priced hotels in the DR. Walking distance to the beach. Cold AC. I came to try it out for one night but I liked it so much I extended it to 2 nights.
Stayed 1 night in May 2022

10/10 Excellent

Luis

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in May 2022

10/10 Excellent

Claumer

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nuestra experiencia con ellos fue EXCELENTE Hicieron que me gustara el lugar en el momento en que puse un pie en el vestíbulo, mi prometido hizo el check-in un día antes de que yo llegara. Soy muy mala con los nombres creo que era YOMAY.. o ANATIVIDAD ella habla muy bien el ingles, creo que mientras manejaba hacia el estacionamiento ya sabia quien era yo, esa es la impresion que me dio. Nos alojamos allí por 5 noches en abril de 2022, aunque no estuvimos allí todo el día todos los días, pero aún así nos encantó nuestra estadía. Bonita propiedad, sus escaleras están hechas con vidrio, nuestra cama tenía un poco de sonido chirriante pero colchón cómodo, agua caliente, aire acondicionado, teníamos una hermosa vista de la piscina y el hotel en sí desde nuestro balcón. Me gusta donde está ubicado, no está demasiado expuesto ni demasiado adentro, está en el lugar correcto. Desde el EQUIPO DE RECEPCIÓN y EL EQUIPO DE LIMPIEZA hasta EL EQUIPO DE COCINA, los 2 muchachos de SEGURIDAD, el GUY DE JARDÍN, todos fueron amables y profesionales, lo que hizo que nuestros días allí. YOMAY.. me hizo probar algo en el menú que estaba bueno, pero no recuerdo lo que dijo que era. Sigan con el buen trabajo, especialmente el equipo de administración. ESPECIAL Gracias a YOMAY.. y ANATIVIDAD Creo que acababa de empezar el trabajo también NATHASHA aunque escuché que ya no está. No dude en confiarles su estadía, no se arrepentirá según mi experiencia, lo cual espero. no es caro pero cómodo
Stayed 6 nights in Apr 2022
Response from Yomayry on 10 Jun,2022
Para nosotros un placer, feliz de saber que su estadía con nosotros fue EXCELENTE, esperamos verles pronto las puertas están abiertas siempre para ustedes.

10/10 Excellent

Nicole

Stayed 2 nights in May 2022

8/10 Good

jose

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfy place
Nice hotel near to the beach, great breakfast cooked to order, quiet place with a little garden and a pool
Stayed 6 nights in Jan 2022
Response from Rossy on 8 Feb,2022
Thank you for recommending us, we are proud that the needs of our customers are met.

6/10 Okay

Angel

Disliked: Cleanliness, property conditions & facilities, room comfort
Dirty
Poor clean of room.dirty.wood rear backroom broken.main door poor security broken.dirty bed sheets and couch sheets
Stayed 1 night in Dec 2021
Response from Rossy on 19 Dec,2021
hank you for your comment, we will keep it in mind Regards

10/10 Excellent

Alcline Joseph

Business traveller
Liked: Staff & service, amenities, property conditions & facilities
Everything was good i like everything and thank you
Stayed 8 nights in Nov 2021
Response from Natasha on 5 Dec,2021
Thank you very much for your excellent comment, for us it is a pleasure that you stayed here

10/10 Excellent

Anna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It's great for a beach escape!
This was a last-minute decision for us to escape the city for the beach and looked around for a good value hotel in Boca Chica. We instantly loved the location, the ladies at the reception checked us in very quickly, and everything was as it was advertised! They have amazing breakfast for a fraction of price vs. the beach clubs! The bed was very comfortable, the shower had great pressure and hot water, and overall it was a great stay!
Stayed 2 nights in Oct 2021
Response from Rossy on 1 Nov,2021
Thank you for giving us a perfect rating and recommending our hotel. It makes us proud that our clients' needs are being catered for.

10/10 Excellent

Angela P

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
If you are looking for an affordable and clean place near Neptunos, Boca Marina & Tropez restaurants . This is it. Great service, loved the breakfast…
Stayed 2 nights in Oct 2021
Response from Rossy on 18 Oct,2021
Thank you for giving us a perfect rating. It makes us proud that our clients' needs are being catered for.

2/10 Terrible

ANGIE

Disliked: Cleanliness, staff & service, property conditions & facilities
This room had so many mosquitoes that I had to leave immediately.
Stayed 1 night in Sep 2021
Response from Rossy on 1 Oct,2021
Thank you for commenting, your opinion is important so that we can improve our quality of service. We regret what happened regarding your room, we have been working in echo to make sure it does not happen again.

8/10 Good

GUY

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Sep 2021
Response from Rossy on 21 Sept,2021
Gracias, nos enorgullece que se satisfagan las necesidades de nuestros clientes.