8/10 Good
Tracy, Charlotte
Travelled with partner
23 Oct,2023
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
Our room was very nice, but not what their website portrays. For ex. we had the vanilla room. It stated semi-private jacuzzi & the picture makes it look like the jacuzzi was inside the room with a view. I understand the description also stated "in some." I can completely understand all of this, but our jacuzzi was upstairs beside 2 other jacuzzi's. Our jacuzzi needs a serious paint job because paint was/ is flaking off in many spots. I could look past this as well, but then ours never got warm & definitely not hot. We went to the office 2 times to ask them to turn the jacuzzi on. Of the 3 jacuzzi's with our area with 3 rooms only 1 jacuzzi actually worked. Pool area was very nice & our shared yard was wonderful with fantastic views. Staff handling the luggage was unexpected & very appreciated. The one person who checked us in was nice & informative.