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Reviews of OYO Urupema Hotel, São Paulo

3 out of 5
OYO Urupema Hotel, São Paulo
Avenida Nove de Julho, 1037, Vila Adyana, São José dos Campos, SP

Reviews

7.2

Good

Rating 10 - Excellent. 95 out of 394 reviews" "
Rating 8 - Good. 122 out of 394 reviews" "
Rating 6 - Okay. 102 out of 394 reviews" "
Rating 4 - Poor. 56 out of 394 reviews" "
Rating 2 - Terrible. 19 out of 394 reviews" "

7.2/10

Cleanliness

7.8/10

Staff & service

6.0/10

Amenities

6.4/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

2/10 Terrible

Lucas

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Dec 2023

6/10 Okay

Eduarda

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
The hotel is in a good location, but unfortunately needs a lot of attention. The cleaning at the cafe was not good, in the room was ok. Our door to the balcony was broken and didn’t close.
Stayed 2 nights in Jul 2023
Response from Eva on 20 Jul,2023
Hi, Eduarda! Thank you for taking out your valuable time to rate us. It seems that you are not completely satisfied with our services and we will surely put in our best effort to keep up with your expectations in the future. Regards, Eva

6/10 Okay

Vladimir, Andover

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The door need to have battery covers. The sheet looked like they were washed but had stains. Location is excellent. The staff was helpful and nice.
Stayed 1 night in Mar 2023
Response from Eva on 15 Mar,2023
Hi, Vladimir! Thank you for taking out your valuable time to rate us. It seems that you are not completely satisfied with our services and we will surely put in our best effort to keep up with your expectations in the future. Regards, Eva

6/10 Okay

Sergio

Disliked: Cleanliness, property conditions & facilities, room comfort
Location is excellent
It's ok. It was good in the past. But now many many rooms are under renovation.
Stayed 2 nights in Jul 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The best quality/price hotel I have found in SJC, after staying at the National Inn and at Novotel. Furthermore, the good thing is that there are plenty of good restaurants few steps away from the hotel.
Stayed 5 nights in Jun 2017

8/10 Good

Daniela Lacerda Lima

Travelled with family and small children
Liked: Staff & service, amenities
Funcionários bem educados. Ótima localização. Precisa de reforma nos banheiros e area da piscina.
Stayed 1 night in May 2024

8/10 Good

José

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel satisfatório
Stayed 3 nights in Feb 2024

2/10 Terrible

Sandra L

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Estadia no Urupema Oyo
Nao tem estacionamento, café da manhã horrivel, hotel velho e sem manutenção.
Stayed 3 nights in Feb 2024

6/10 Okay

Ana Caroline

Liked: Cleanliness, staff & service, room comfort
O quarto estava otimo mas tinha algumas manchas de umidade na parede, a piscina estava suja no segundo dia. O café da manhã era ótimo mas tinha cadeiras que estava com o banco solto. Os funcionários são muito simpáticos e prestativos.
Stayed 2 nights in Feb 2024

6/10 Okay

Verified traveller

Business traveller
Liked: Room comfort
Stayed 2 nights in Feb 2024

6/10 Okay

Renato

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

LUIZ C

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

6/10 Okay

Eliseu Luiz

Disliked: Cleanliness, room comfort
Custo benefício
Pelo Valor era isso mesmo que eu saberia que poderia encontrar, localização muito boa, mas a parte da limpeza(toalhas e lençóis)estavam bem ruim.....para uma noite é suportável mas que isso e necessário uma conversa com os gerentes.
Stayed 1 night in Jan 2024

8/10 Good

LAYSA DE OLIVEIRA SOUZA

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
O hotel fica localizado numa área próxima de 2 parques maravilhosos. O café da manhã é legal, mas poderia ter mais opções de frutas, tinha apenas melão. A janela do quarto estava suja, com muitos resíduos em toda janela. O colchão é muito macio.
Stayed 2 nights in Jan 2024

10/10 Excellent

Sidneia

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

4/10 Poor

Alessandra

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Hotel abandonado. Reestruturação urgente!!!
A estadia foi razoável pra ruim, não possui vaga de estacionamento para deficientes e idosos, no hall de entrada, como a lei garante. Os quartos, são antigos cortinas rasgada e suja e enxoval de baixa qualidade, as fotos do site Hotel.com dos quartos Não condiz com a realidade. os funcionários da recepção, poderiam receber treinamento para recepção de hotel, e como e servido cafe da manha a equipe poderia ser cordial e dizer ao mínimo bom dia, funcionarias de cara amarrada e com pouca ou nenhuma de atender. Na piscina que esta degradada, deixaram a borracha de limpeza no meio do acesso.
Stayed 3 nights in Dec 2023

10/10 Excellent

Maria do Socorro

Stayed 10 nights in Dec 2023

8/10 Good

YOHANI

Business traveller
Liked: Staff & service, room comfort
Viagem de negócios
Na média, no geral foi uma boa estadia. Café da manhã bom, piscina limpa. Os atendentes foram atenciosos e solícitos. Precisa melhorar apenas informações a respeito de serviço de limpeza de quarto, não é claro. Quarto completo, espaçoso, porém bem deficiente de tomadas (apenas uma no banheiro disponível).
Stayed 5 nights in Dec 2023

8/10 Good

Samuel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

8/10 Good

Helio

Business traveller
Liked: Cleanliness, staff & service
Vale pelo custo x benefício!
Acho que o grande destaque foi a atenção dos Funcionários...sempre muito simpáticos e atenciosos!!
Stayed 1 night in Nov 2023

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023

2/10 Terrible

Marcos Paulo

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Pior hotel que já fiquei na minha vida
Hotel em pessimas condicoes. Notório que o banheiro não estava limpo. Tinham fios de cabelo peo banheiro. Os estado das janelas… das paredes dos corredores. Meu Deus, não acreditei quando vi um hotel deste nível no centro de São José dos Campos.
Stayed 1 night in Sep 2023

8/10 Good

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

10/10 Excellent

Ana Maria

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Recomendo este hotel
Em geral, eu amei este hotel. Atendimento MARAVILHOSO, conforto MARAVILHOSO e o café da manhã então, DELICIOSO. Deixou a desejar somente na construção do prédio, por ser um hotel antigo, o quarto em que fiquei estava com cheiro de mofo bastante desagradável. Mais assim que liga o ar condicionado já melhora bastante.
Stayed 2 nights in Nov 2023

10/10 Excellent

Luis

Stayed 1 night in Nov 2023

4/10 Poor

Valquiria

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Infeliz acomodação
Infelizmente não tive uma boa experiência, quarto sem tomadas, coberta e lençóis com cheio bem forte de poeira, um grande vazamento no banheiro vindo do apto de cima e a acomodação com aspecto de sujeiro… paredes sujas, descascando e o problema do banheiro. O chuveiro salvou mas o resto comprometeu.
Stayed 1 night in Oct 2023
Response from Bárbara on 2 Nov,2023
Hola Valquiria! Lamentamos saber que su experiencia con nosotros no ha sido agradable. Trabajaremos en sus comentarios para brindarle la mejor experiencia posible la próxima vez. Saludos, Bárbara.

8/10 Good

Fabiene

Stayed 1 night in Oct 2023
Response from Barbara on 2 Nov,2023
Thank you for your appreciation, Fabiene! We hope to give you consistent service every time. Regards, Barbara

8/10 Good

Alexandra

Stayed 1 night in Oct 2023
Response from Barbara on 2 Nov,2023
Hi, Alexandra! We are glad to see that you liked our services. Regards, Barbara

6/10 Okay

DARIO

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities
Oportunidade de melhoria
Razoável, o hotel em geral carece de manutenções, reparos.
Stayed 1 night in Oct 2023

6/10 Okay

Leticia

Travelled with group
Liked: Staff & service
tem que melhorar
quarto sem cabides, banheiro com bolor, caiu muito a qualidade do Urupema. A cordialidade dos empregados é fantástica.
Stayed 2 nights in Oct 2023

10/10 Excellent

Bruna Helena

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Tim on 2 Nov,2023
Hi, Bruna! Thank you for your support, your feedback made it into our day. We hope to regularly amaze you with our services. Regards, Tim

10/10 Excellent

Bruna Helena

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Joey on 2 Nov,2023
Hola Bruna! Nos alegra saber que le gustaron nuestros servicios. Saludos joey

10/10 Excellent

Nilson

Liked: Staff & service
Stayed 1 night in Oct 2023
Response from Joey on 2 Nov,2023
Hi, Nilson! Thank you for sharing this valuable feedback. We are striving to provide consistent services to our guests. Wishing you a wonderful day ahead. Regards, Joey

8/10 Good

Ellen

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, room comfort
Fiquei apenas uma diária, mas foi muito gostoso!! Ambiente tranquilo e agradável.
Stayed 1 night in Sep 2023
Response from Ava on 12 Oct,2023
Obrigado por nos avaliar soberbamente, Ellen! Que bom saber que você adorou nossos serviços :) Atenciosamente, Ava

10/10 Excellent

Gabriela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Ava on 12 Oct,2023
Hi, Gabriela! Thanks a lot for staying with us. So glad to know you liked our services. Keep this love coming :) Regards, Ava

6/10 Okay

Diego

Business traveller
Stayed 1 night in Sep 2023
Response from Ava on 12 Oct,2023
Hi, Diego! We are sad to see that you are not satisfied with our services. Be assured, we will strive day and night to ensure a comfortable stay in the future. Regards, Ava

10/10 Excellent

Edwilliame Mendes

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente
Minha família foi super recebida, recepção está de parabéns e gratidão a todos do hotel.
Stayed 1 night in Sep 2023
Response from Ava on 12 Oct,2023
Olá, Edwilliame! Muito obrigado por ficar conosco. Que bom saber que você gostou dos nossos serviços. Continue com esse amor :) Atenciosamente, Ava

6/10 Okay

THIAGO

Disliked: Cleanliness, property conditions & facilities, room comfort
Decepcionante
O hotel é antigo, o quarto de casal que pegamos não condiz com a foto do site, lençois de cama e toalhas era velhas e fedorentas, ficamos com certo nojo do quarto, como ficamos apenas para pernoite, acabamos encarando, mas não vale a pena.
Stayed 1 night in Sep 2023

6/10 Okay

MARIA IRISNEIDE

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
O Hotel precisa de reforma e novas roupas de cama.
Estrutura antiga, precisa de uma reforma, lençóis e toalhas bem encardidas, tb antiga com som pessimo.
Stayed 1 night in Sep 2023

6/10 Okay

Ricardo

Liked: Property conditions & facilities
O custo benefício e a localização são ótimos. Mas, estão longe das fotos publicadas nos sites de busca.
Stayed 1 night in Sep 2023

8/10 Good

Edni

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Valeu a pena a hospedagem
Excelente atendimento, funcionários sempre muito atenciosos, educados e prestativos.
Stayed 1 night in Sep 2023

8/10 Good

sócrates

Travelled with family
Liked: Cleanliness, staff & service, room comfort
o vazamento existente do piso e o aspecto das paredes que encontravam-se com pintura comprometida e rachaduras comprometeram a avaliação final
Stayed 3 nights in Aug 2023

10/10 Excellent

Nailton

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muito boa a estadia
Stayed 1 night in Sep 2023
Response from Noah on 2 Nov,2023
Thank you for your appreciation, Nailton! We hope to give you a consistent service every time. Regards, Noah

10/10 Excellent

Antonia Natália

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muito boa, vale a estadia
Stayed 1 night in Sep 2023

8/10 Good

Ricardo

Liked: Staff & service
Stayed 1 night in Sep 2023

10/10 Excellent

Thiago

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

10/10 Excellent

Magno

Stayed 1 night in Aug 2023

8/10 Good

Gilmar

Stayed 1 night in Aug 2023

10/10 Excellent

BERNARDO

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Atendemento super atencioso e educado, não tive problema algum com o check-in e com o check-out. Uma sugestão é uma maior variedade na mesa de café da manhã.
Stayed 2 nights in Aug 2023
Response from Eva on 28 Aug,2023
Ficamos felizes em saber que você gostou da estadia, Bernardo! Será ótimo se você puder espalhar a notícia em seu círculo. Tenha um dia agradável pela frente. Atenciosamente, Eva

6/10 Okay

Lincoln M

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
SJC
Para uma noite é razoável.
Stayed 1 night in Aug 2023
Response from Eva on 28 Aug,2023
Olá, Lincoln! Obrigado por nos avaliar e pelo valioso feedback. Encaminhamos o assunto para nossa equipe relevante para garantir que suas estadias futuras sejam adequadas. Atenciosamente, Eva