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Reviews of Brook Trout Inn

3.5 out of 5
Brook Trout Inn
19259 Rosman Hwy, Sapphire, NC

Reviews

9.6

Exceptional

Rating 10 - Excellent. 379 out of 470 reviews" "
Rating 8 - Good. 76 out of 470 reviews" "
Rating 6 - Okay. 12 out of 470 reviews" "
Rating 4 - Poor. 2 out of 470 reviews" "
Rating 2 - Terrible. 1 out of 470 reviews" "

9.8/10

Cleanliness

9.8/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Tammy

Liked: Cleanliness, amenities
Everyone was very nice . The suite we stayed in was very clean and cozy . Will be back …
Stayed 2 nights in Apr 2024

8/10 Good

Rex

Liked: Cleanliness, staff & service, property conditions & facilities
Noise from upstairs unit.
Stayed 1 night in Apr 2024

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Mable

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful setting, helpful staff, great breakfast
Stayed 3 nights in Apr 2024

10/10 Excellent

Diana

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well maintained property in a beautiful setting. Super nice staff
Stayed 1 night in Apr 2024

10/10 Excellent

Amber

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The owner was a wonderful host! Very accommodating and truly made our stay feel like a home away from home.
Stayed 1 night in Dec 2023

10/10 Excellent

Anne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful, quiet and the staff was amazing. Thoughtful and informative.
Stayed 2 nights in Feb 2024

10/10 Excellent

Maria

great place, friendly owner, beautiful surroundings
Stayed 1 night in Dec 2023

10/10 Excellent

angela

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Todd

Stayed 1 night in Dec 2023

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great
Stayed 1 night in Nov 2023

2/10 Terrible

Karen

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awful!
They never let us check in nobody was there.
Stayed 1 night in Nov 2023

10/10 Excellent

DAVID

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

8/10 Good

Daniela

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Carmen

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pretty setup this place.. Very quiet and clean.. Main plus dog friendly.. Would definitely book again here..
Stayed 1 night in Sep 2023

8/10 Good

Skye

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice, quaint place in a good location. The street noise can be a bit loud but it wasn't awful. The walls in the room are very thin so you can hear the other people in the adjacent rooms a bit too much.
Stayed 3 nights in Sep 2023

10/10 Excellent

Ernie

Stayed 1 night in Sep 2023

10/10 Excellent

Lenore

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A lovely property made up of 3-4 buildings each with a few accommodations. We had a 2 bedroom family unit that was very comfortable, clean and perfect for 4. The lodge is very nice and accessible at all times to guest with a fire, games, books and tea/coffe
Stayed 2 nights in Sep 2023

8/10 Good

Caryl

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice overnight stay
The Inn is a quaint comfortable hotel. The 2 staff I met were lovely…..welcoming and kind. But the inside and out needed a good cleaning. Floors, windows, porch, blinds, steps….bathroom needed to be cleaned.
Stayed 1 night in Aug 2023

10/10 Excellent

Julie

Stayed 2 nights in Aug 2023

8/10 Good

Mason

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property and staff are great. The room was nice and very clean. The only thing that was a negative is the walls are not very sound proof. We could hear everything next door and very glad that we had ear plugs. However, we would definitely stay here again.
Stayed 1 night in Aug 2023

10/10 Excellent

Joshua

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very quiet and gorgeous. Close to several places to go hiking and was such a homey feel.
Stayed 2 nights in Aug 2023

10/10 Excellent

Ed

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice clean rooms
Stayed 1 night in Jul 2023

10/10 Excellent

Jonathan

Liked: Amenities
Awesome place to stay.
Stayed 3 nights in Jul 2023

10/10 Excellent

Ivy

Business traveller, Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cozy Mountain Getaway
I travel for work 270 days out of a year, and this is hands down one of our absolute favorite places to stay when traveling. The place is such a cozy little getaway, rooms are rustic and spotless. It is super quiet, and I conveniently located right off of Highway 64. Julia is so welcoming, friendly and our most recent stay she cooked us breakfast to order. She keeps the commons area beside the office well stocked with goodies for breakfast! How many other places do you get breakfast cooked FOR YOU? I surely can’t think of one. Thank you for such exceptional customer service. As always, I will look forward to the next time. Highly highly recommend.
Stayed 1 night in Jul 2023

10/10 Excellent

Joseph

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Just what a mountain getaway stay should be like. Cozy mountain-look and feel. Clean! Amazing bed, linens and towels. We loved the “lodge” like breakfast setting. Lots of room, cozy atmosphere. Keurig coffee butler, stocked fridge with fresh milk and chilled fruits. You can cook your own eggs on a griddle just the way you like. We met wonderful and interesting people from all over. Lori and Heather (staff) were accommodating and available. The Sapphire Valley is stunning with lots of great hiking, good food and shopping. We say book it and save the “hiltons” for other trips. Jay and Janie M.
Stayed 2 nights in Jul 2023

10/10 Excellent

Jana, Cape Coral

Stayed 3 nights in Jul 2023

10/10 Excellent

Shonne

Liked: Cleanliness, staff & service, property conditions & facilities
It had the Nicolas Sparks feel to it! It was peaceful and relaxing.
Stayed 3 nights in Jul 2023

10/10 Excellent

Melissa

Stayed 2 nights in Jun 2023

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
that Steve and Julie Doerter took it from a run down property to a nice income and tax paying facility
Stayed 1 night in Jun 2023

8/10 Good

Sarah

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice and cozy, feel like home. :)
Stayed 1 night in Jul 2023

10/10 Excellent

Susan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023

8/10 Good

John

Stayed 1 night in Jun 2023

10/10 Excellent

Stacy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
So glad we found this wonderful place! Owners and staff were so nice. Rooms were very clean and comfortable. They thought of everything you might need in your room! Chargers, noise makers for sleeping, beds super comfy! Can't wait to visit again!
Stayed 1 night in Jun 2023

10/10 Excellent

Brent

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023

10/10 Excellent

Katelynn

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Julie was so helpful and communicative. She even made us breakfast in the morning. The room was clean and the bed was comfy. We had a very pleasant experience at Brook Trout!
Stayed 1 night in Jun 2023

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Great owners and awesome accommodations. I have stayed here 3x for business when I'm in the area and will continue to book a room here regardless of whether it is business or pleasure

6/10 Okay

Bradley

Travelled with family
Liked: Staff & service
Decent if you don't get Room 302
Overall, this was a decent place to stay. The staff was very friendly, and the breakfast area was nicely decorated. However, I think we got the worst room on the property. Room 302 is downstairs, behind the building, next to the laundry and dumpster. This room is dark and very musty smelling. The beds were not comfortable. That particular room felt like an afterthought and a place to simply book one more guest. We couldn't help but feel we got the worst room on the property. I think other rooms would be a much better experience, though we did not get to see inside any. Breakfast was...okay. The location was nice and right off Hwy 64, so that was helpful. We would go back if we could guarantee never to stay in that room again.
Stayed 1 night in Jun 2023
Response from Julie on 12 Jun,2023
Hi Bradley, I’m sorry your experience in that room wasn’t the best… you’re right, that room does have more of a “basement feel” which is different from our other rooms, but that is why it has a lower price point from our other family suites also. It does have a kitchenette and a covered porch which people enjoy. Definitely pros and cons. We will try to get you in a different family suite next time you come.

10/10 Excellent

Jaclyn

Liked: Cleanliness, staff & service, property conditions & facilities
This is a great choice! Very clean, the staff is amazing, and we had a great time at the fire pit! I would also recommend making a reservation at Osteria del Monte next door and walk to an amazing Italian meal!
Stayed 1 night in Jun 2023

10/10 Excellent

Diane M

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2023

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023

10/10 Excellent

Emily

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2023

10/10 Excellent

Vic

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Charming Place.
Great place, loved our stay here. Owners are very friendly and go out of their way to make your stay a pleasure. We will definitely be back.
Stayed 1 night in May 2023

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What a great property, the owners have thought of everything! We loved taking a walk up to back of property.
Stayed 1 night in May 2023

10/10 Excellent

Toni

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect stay
Very friendly staff, very accommodating. Cute room, comfy bed. Very clean. Nice grounds! Great breakfast. Enjoyed sitting by fire place and drinking my coffee. We will be back!
Stayed 1 night in Apr 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommend!
I have stayed at Brook Trout Inn numerous times with my wife and often as a family. The owners and staff of this hotel are amazing! Super friendly and they really want to do what they can to make your stay as comfortable and relaxing as possible. One unique thing about this place is the community kitchen that is stocked with all things breakfast that you prepare yourself. Though some may not want to have to cook their own breakfast, it is a way to talk with others about things they have done in the area to get to know about places you may not have otherwise. They have a Keurig for coffee in the kitchen and did in our room as well. We stay here whenever we can when going to the Cashiers-Highlands-Sapphire area!
Stayed 1 night in Apr 2023

10/10 Excellent

R

Liked: Staff & service, amenities, property conditions & facilities
Perfect place to stay for a mountain getaway.
Stayed 2 nights in Apr 2023

10/10 Excellent

Glendacile

Stayed 1 night in Apr 2023

10/10 Excellent

Sara

Stayed 1 night in Feb 2023

10/10 Excellent

Donna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the hostess was very accommodating
Stayed 2 nights in Feb 2023