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Reviews of Astra Old Town

2.5 out of 5
Astra Old Town
Ul. Kundurdziluk 2, Sarajevo

Reviews

8.6

Excellent

Rating 10 - Excellent. 21 out of 38 reviews" "
Rating 8 - Good. 12 out of 38 reviews" "
Rating 6 - Okay. 3 out of 38 reviews" "
Rating 4 - Poor. 1 out of 38 reviews" "
Rating 2 - Terrible. 1 out of 38 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

9.4/10

Amenities

7.8/10

Property conditions & facilities

Reviews

8/10 Good

Christine

Travelled with partner
Liked: Cleanliness
Customer service is great. Staff is super friendly and ready to help. The location is very good if you want to stay in the old town. The rooms are clean but very small. Overall great experience. Would definitely recommend for the price.
Stayed 3 nights in Jun 2023

10/10 Excellent

Jasna

Stayed 4 nights in Jan 2020

8/10 Good

Verified traveller

Stayed 4 nights in Jan 2020

10/10 Excellent

Jasna

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place i
Stayed 2 nights in Nov 2019
Response from ivana on 21 Nov,2019
Greetings from hotel Astra – garni hotel.. First of all, we would like to thank you for choosing our hotel during your stay in Sarajevo. We are so glad to hear that you enjoyed your stay with us you once again and we are looking forward to welcoming you back soon. Kind regards, Hotel Astra - garni team

10/10 Excellent

Sheung Chi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel very quiet area Very good breakfast Very courteous staff
Stayed 1 night in Aug 2019
Response from Reception desk Hotel Astra Garni 3* on 11 Sept,2019
Dear , thank you for taking the time to share your experience in our hotel. We highly appreciate your feedback. Hopefully you will visit us again in the nearest future. Kind regards, HOTEL ASTRA - garni team

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service
Stayed 3 nights in Jul 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All staff is so extremely friendly and helpfull. Much better than in Hotel Europa close by, where I was send to use their public computer but not only that the two men of the night security ask you for your room numer and if you are guest but still do both not answer when wishing them a good evening in correct Bosnian when leaving. However, Hotel Astra Garni is the opposite and so excellent in ALL and the room was like a suite! ! Perfect location -at the entrace to the old town- too! !
Stayed 2 nights in Apr 2019
Response from HOTEL ASTRA GARNI - team on 8 May,2019
Respected, We are very delighted to see that you were satisfied with the hotel and most of all with our service. Wishing you all the best and looking forward to your next visit. Kind regards.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Gospodja Sanela Sarac . She is staf person par excelence! Kichen staff very friendly. I wil be back!
Stayed 2 nights in Jan 2019
Response from SS on 22 Mar,2019
Greetings from hotel Astra – garni hotel.. First of all, we would like to thank you for choosing our hotel during your stay in Sarajevo. We are so glad to hear that you enjoyed your stay with us. Thank you once again and we are looking forward to welcoming you back soon. Kind regards, Hotel Astra - garni team

2/10 Terrible

L

Disliked: Cleanliness, staff & service
Accused of taking a towel, got charged $65 after I left. Not happy at all
Stayed 2 nights in Jan 2019
Response from ss on 22 Mar,2019
Dear, thank you for the time that you have taken to share your experience about your stay at Hotel Astra - garnil. Please be assured that the comment will be shared with the department heads and we will work on the improvments were we have shown some mishaps, please accept my appology if that has caused any issues. We all hope to have the chance to welcome you back to Hotel in the near future. Best regards

10/10 Excellent

Jasna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect for stay in Sarajevo
Very large, comfort and warm room with great beds
Stayed 5 nights in Dec 2018
Response from Iva on 1 Jan,2019
to respecting, We are glad that you were satisfied, we will try to be even better

10/10 Excellent

Slavica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly staff and onvenient location. Spacious, clean room with comfy bed.
Stayed 4 nights in Dec 2017

6/10 Okay

Verified traveller

Disliked: Property conditions & facilities
Too expencive
It's not good value for money. The room was cold. I told it to staff, they did simething, but it was still cold. Breakfast was quite basic. The location is top. All in all, too expencive for what they offer.

8/10 Good

Pauline, Dublin

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
September solo stay
Perfect location, very noisy rooms in the front, no air con (noisy plug-in fans), dated. Smoking hotel, so you can smell it anywhere, but that is very common.

8/10 Good

DB, Ireland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel and nice staff.
Wifi not in your room so be prepared to go down to the lobby when you need it.

10/10 Excellent

Mladen

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Mycket bra
Stayed 1 night in Nov 2019
Response from iva on 21 Nov,2019
Zahvaljujemo Vam što ste nam ukazali povjerenje Vašim boravkom u našem hotelu. Velika nam je čast bila ugostiti Vas, te ispuniti Vaša očekivanja. Sa zadovoljstvom Vas očekujemo ponovno da budete naš gost.

10/10 Excellent

Leif

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2019
Response from iva on 19 Nov,2019
Dear , thank you for taking the time to share your experience in our hotel. We highly appreciate your feedback. Hopefully you will visit us again in the nearest future. Kind regards, HOTEL ASTRA - garni team

10/10 Excellent

Odd Gunnar

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sentralt beliggende i gamlebyen
Lite og koselig hotell, eldre interiør, men stort og godt rom som var akkurat hva vi trengte. Service vennlig personell, hyggelig innsjekking.
Stayed 1 night in Oct 2019
Response from Iva on 21 Nov,2019
thank you very much for your kind words. We are delighted to see that you were satisfied with our services. We are striving to provide the best service to all of our guests, and as we can see, we are on the right way. Thank you once again and hopefully, you will visit us again in the nearest future. Kind regards

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Hyvä sijainti ja todella ystävällinen henkilökunta. Aamupala ok. Tulisin uudestaankin tähän hotelliin!
Stayed 3 nights in Sep 2019

4/10 Poor

carlos

Disliked: Staff & service, property conditions & facilities
Stayed 3 nights in Jul 2019

10/10 Excellent

Anders

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Mycket prisvärt med utmärkt läge
Perfekt läge i gamla stan. Nära till allt. Trevlig och tillmötesgående personal.
Stayed 3 nights in Jul 2019
Response from SANELA SARAC on 10 Jul,2019
Greetings from hotel Astra – garni hotel.. First of all, we would like to thank you for choosing our hotel during your stay in Sarajevo. We are so glad to hear that you enjoyed your stay with us. Thank you once again and we are looking forward to welcoming you back soon. Kind regards, Hotel Astra - garni team

6/10 Okay

akira

Liked: Cleanliness, staff & service
旧市街の裏手にあって、徒歩で観光できる点は良い。 ホテルの造りは旧社会主義国らしさがあって古い。 鍵はガチャガチャ数回回さないといけないので 慣れないと戸惑う。 夜は近くのバーだかの音楽が１１時くらいまで うるさかった。
Stayed 2 nights in May 2019
Response from SANELA SARAC on 10 Jul,2019
Dear, thank you very much for taking the time to share your experience about your recent stay in Hotel Astra - garni. Your suggestions are highly appreciated. Hopefully we will have the pleasure to welcome you again. Kind regards,

8/10 Good

Ole

Liked: Cleanliness, staff & service
Billig hotell midt i Sarajevo
Enkelt og billig hotell, sentralt beliggende midt i Sarajevo. Svært hyggelig og hjelpsom betjening. Veldig kort vei til det meste av interesse.
Stayed 5 nights in May 2019
Response from SANELA SARAC on 14 May,2019
Dear Mr. Ole, We are very delighted to see that you were satisfied with the hotel and most of all with our service. Wishing you all the best and looking forward to your next visit. Kind regards

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente custo beneficio
Hotel antigo mas bem conservado. Localização excelente e quartos amplos.
Stayed 2 nights in Apr 2019
Response from HOTEL ASTRA - garni team on 8 May,2019
Greetings from hotel Astra – garni hotel.. First of all, we would like to thank you for choosing our hotel during your stay in Sarajevo. We are so glad to hear that you enjoyed your stay with us. Thank you once again and we are looking forward to welcoming you back soon. Kind regards, Hotel Astra - garni team

8/10 Good

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel excelente el centro histórico de Sarajevo
Es un hotel ubicado en un lugar privilegiado a pleno centro histórico de Sarajevo. Tiene todas las comodidades, las habitaciones son grandes y es de fácil acceso en auto. El desayuno es excelente
Stayed 1 night in Apr 2019
Response from HOTEL ASTRA - garni team on 8 May,2019
Respected , thank you for taking the time to share your experience in our hotel. We highly appreciate your feedback. Hopefully you will visit us again in the nearest future. Kind regards, HOTEL ASTRA - garni team

8/10 Good

Hänninen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Siisti hotelli hyvällä sijainnilla
Palvelu ystävällistä ja avuliasta. Sijainti hyvä. Aamupala todella runsas ja hyvä. Huone iso ja siisti. Ainoa miinus että yleisissä tiloissa sai polttaa, mutta se tuntui olevan maan tapa jokapaikassa.
Stayed 3 nights in Dec 2018
Response from Hotel Astra - garni team on 29 Jan,2019
Greetings from hotel Astra – garni hotel. First of all, we would like to thank you for choosing our hotel during your stay in Sarajevo. We are very delighted to see that you were satisfied with the hotel and most of all with our service. Wishing you all the best and looking forward to your next visit.

8/10 Good

Stefano, Prato

Liked: Cleanliness, room comfort
Comodo albergo in zona centrale.
Trovato per caso, ottima offerta online, ambiente reception un po’ antiquato come tutta la struttura, la camera quadrupla molto bella, scarso il servizio colazione, servita in un seminterrato con qualità dei prodotti medio bassa. Palestra una piccola stanza, sauna chiusa. Posto auto esterno gestito dalla reception, un po’ macchinoso ma utile.
Stayed 1 night in Aug 2018
Response from ss on 22 Mar,2019
Dear ,, thank you very much for taking the time to share your experience about your recent stay in Hotel Astra - garni. Your suggestions are highly appreciated. Hopefully we will have the pleasure to welcome you again. Kind regards,

10/10 Excellent

basem

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2017

8/10 Good

Kristian

Liked: Cleanliness, staff & service
OK hotel in OK location.
Very big room(s), even I ordered a single room, I got a really big, like a mini apartment, w. sleeping room(really big), bathroom, and TV-room/living room, with mini-bar and desk, sitting-group. I didn't use any of the facilities, so I can't say much about it, but nice breakfast. The hotel is associated with a neighboring hotel, where you can go in the pool and gym, if you like. It's literally out the door, and you are in the old city.

10/10 Excellent

Dario

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
L'albergo è comodo da trovare anche se in centro alla città. Il parcheggio è adeguato.
Response from ss on 22 Mar,2019
Dear, thank you very much for your kind words. We are very happy to see that you were satisfied with our services. Hopefully, we will have the opportunity to welcome you again in the nearest future. Kind regards,

10/10 Excellent

TOMOYA, Tokyo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
最高の観光立地
立地はこれ以上ありません。最高に歩きやすいです。ホテルの周辺は徒歩で。 スナイパー通りに行きたいならトラムの3番（旧市街をぐるぐるしてる線）に乗って行けばOK。観光のしやすさが星5つですね。

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Äldre charm m toppservice
Hotellet är väldigt bra beläget i Gamla Stan. Väldigt bra receptionspersonal.

8/10 Good

Maria, Stockholm

Liked: Cleanliness, staff & service, room comfort
Mycket trevligt hotell med perfekt läge!
Ett trevligt hotell med fantastiskt läge mitt i gamla stan med butiker, restauranger och sevärdheter precis runt hörnet. Oerhört hjälpsam och trevlig personal som gav utmärkta tips på restauranger, bokade och ordnade andra praktikaliteter. Bra frukost!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Top lage
sehr schönes zentral gelegenes Hotel .

6/10 Okay

Jerry

Disliked: Property conditions & facilities, room comfort

10/10 Excellent

Michael Jensen, København

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Central beliggende, komfortabelt hotel
Hotellet ligger central med den gamle by og latinerbroen lige om hjørnet. Renlighed og kvalitet af hotellet var glimrende. Hotellets personale var venligt og hjælpsomt.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Die richtige Wahl
Alles sauber, sehr freundliches Personal, die Lage bestens, das Frühstück reichhaltig.