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Reviews of Ampersand Bay Resort

3.5 out of 5
Ampersand Bay Resort
31 Bayside Dr, Lake Placid, Saranac Lake, NY

Reviews

8.8

Excellent

Rating 10 - Excellent. 24 out of 38 reviews" "
Rating 8 - Good. 9 out of 38 reviews" "
Rating 6 - Okay. 2 out of 38 reviews" "
Rating 4 - Poor. 2 out of 38 reviews" "
Rating 2 - Terrible. 1 out of 38 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

8.4/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Jason

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Great views and great boat access. We'll definitely be returning.
Stayed 3 nights in May 2024
Response from Stacey C. on 6 May,2024
You're most welcome! We eagerly await your return and look forward to creating more wonderful memories together. Until we meet again, take care and safe travels!

10/10 Excellent

Victoria

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very cozy townhouse. Will stay again
Stayed 3 nights in Feb 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Beautiful cabin!
We love staying at the Balsam cabin, such a clean and beautiful place! Thank you for another awesome trip.
Stayed 2 nights in Jan 2024

10/10 Excellent

Zhuoyu

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023

4/10 Poor

DENISE

Travelled with family
Liked: Room comfort
Disliked: Cleanliness, staff & service
Stayed 2 nights in Dec 2023
Response from Ampersand Bay Resort on 19 Dec,2023
If there's anything specific you'd like to share or discuss further, please feel free to reach out to us directly. We are committed to learning from this experience and are dedicated to making the necessary changes to enhance the quality of our service. We hope to have the opportunity to welcome you back in the future for a much-improved experience.

8/10 Good

Eugene

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Great Adirondack retreat!
We stayed here for a family vacation and the place was great! I’m sure it’s different in the summer, and definitely a winter oasis. The only downsize was there wasn’t hot water in the shower downstairs it was warm but not scorching your skin hot like my husband likes! the basement where the two bedrooms were was cold but once you put on the space heaters they were cozy. The upstairs king room was “quite the room” and we called it all weekend. Such an Adirondack retreat. We’d love to go back!
Stayed 2 nights in Dec 2023
Response from Ampersand Bay Resort on 19 Dec,2023
Thank you so much for taking the time to share your positive feedback! We are delighted to hear that you had a wonderful experience during your stay with us.

8/10 Good

Timothy

Travelled with group
Perfect for our fishing trip for those who chose not to camp
Stayed 4 nights in Sep 2023
Response from Ampersand Bay Resort on 1 Nov,2023
We are happy to hear you enjoyed your time! We look forward to seeing you back soon.

8/10 Good

Jeffrey

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Nice quiet spot to relax
Stayed 2 nights in Sep 2023
Response from Michelle on 1 Oct,2023
Thank you so much for the review, we are happy to hear you enjoyed your stay! Hope to see you again soon!

8/10 Good

herbert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Sep 2023
Response from Michelle on 1 Oct,2023
Thank you so much for the review, we are happy to hear you enjoyed your stay! Hope to see you again soon!

10/10 Excellent

Marilyn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023
Response from Michelle on 1 Oct,2023
Thank you so much for the review, we are happy to hear you enjoyed your stay! Hope to see you again soon!

8/10 Good

Frances

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2023
Response from Michelle on 1 Oct,2023
Thank you so much for the review, we are happy to hear you enjoyed your stay! Hope to see you again soon!

6/10 Okay

Barbara

Stayed 2 nights in Aug 2023
Response from Ampersand Bay Resort on 21 Aug,2023
Thank you for staying with us!

10/10 Excellent

Bonnie, wurtsboro

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Been coming for years, love it hear
Stayed 4 nights in Aug 2023
Response from Ampersand Bay Resort on 15 Aug,2023
We were happy to have you and look forward to your next visit!

8/10 Good

Junhua

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
the lake view of the property is breathtaking, especially when you work up early in the morning. the location is convenient, 5 minutes to grocery and gas, 10 miles to lake Placid. it’s more quiet. there’s complementary kayaks, paddle board for the kids. Boats for rental is brand new and stuff very friendly. there’s live music on sat afternoon. taking a glass of wine by the lake front with camp fire, while kids playing right at the private, what else can you ask for a vacation? only one downside, the first night we arrived has no hot water. the property stopped by even it was late in the evening and they fixed it early the next morning. there’s steam room inside the main bathroom, so not too bad taking a cold shower. however, the dryer has no heat, so we can’t dry the kids wet clothes. this is the only complaint. otherwise, super good value staying here and much better than the crowded town. I highly recommend it.
Response from John Holmstrom on 24 Jul,2023
Dear Valued Guest,Thank you for your kind words regarding your experience at the Ampersand Bay Resort. I am glad that you and your family had a nice visit. My apology for the inconvenience caused with the hot water but I am glad we were able to get it repaired quickly. We were trying to reach out to you yesterday morning to offer our dryer to dry your clothes but realized that you were already in the process of departing. Once again, our apology for the inconvenience.We are looking forward to welcoming you back to the Ampersand Bay Resort and Boat Club in the near future. With best regards,

10/10 Excellent

Natalie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Our stay at Ampersand Bay was amazing - it was a special pleasure to have such a well tended beach area, with a stocked fire pit for an evening fire and access to canoes, kayaks and paddle boards whenever we wanted to use the water. The quiet and beautiful view were amazing. The cabin was spotlessly clean and well equipped except - no kettle or coffee maker! That was the only thing that was lacking.
Stayed 3 nights in Jun 2023
Response from John Holmstrom on 30 Jun,2023
Dear Natalie,Thank you for your kind words. We are so happy to hear that you had a good visit. I am sorry to hear that you did not have a kettle or coffee maker in your unit. Could you email me and let me know which unit you were in so we can ensure that it is in there for future guests.We look forward to seeing back in the near future.Please note that we still have units available for the summer. Thank you for our business and patronage. John Holmstromjohn@skywardcompanies.com

8/10 Good

Tiffany

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed in Herron Townhouse #6 during extreme cold weather. -30 overnight the first night. The wind was strong and we immediately noticed the home was drafty. We used the propane fire place to help heat the house. The twmperature inside barely hit a high of 58. That was surprising since these townhomes were built 15-ish years ago. The townhouse had nice furnishings and plenty of blankets. The overall townhouse was not level. When you walked in the front door and walked straught ahead to the main living space, you had to walk on an incline of a few inches. Then from the main door into the 1st floor bedroom the floors slanted off in that direction. This occurred on the 2nd floor as well. Which messed with my virtigo the first day. This was a negative in our stay, but not a reflection of the staff, cleaniness, or anything else in how we liked the overnight accommodations. We would stay on property again, just not in this particular townhome.
Stayed 2 nights in Feb 2023
Response from Ampersand Bay Resort on 9 Feb,2023
Thank you for staying with us Tiffany. Our staff works hard to accommodate our guests in extraordinary circumstances, and we would love to have you stay with us again!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cozy!
Beautiful cabin! So relaxing and cozy. We very much enjoyed our time there.
Stayed 2 nights in Jan 2023
Response from Ampersand Bay Resort on 30 Jan,2023
Thank you for visiting us! We are happy to have you back any time and glad you had a great stay.

10/10 Excellent

Tammy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a beautiful property and we really enjoyed our stay . The view out the master bedroom in the evening and morning was spectacular. Definitely will visit again…
Response from Alan on 16 Dec,2022
Tammy, thank you so much for your kind words and encouragement. We are thrilled that you had a great stay. We look forward to hosting you again.

10/10 Excellent

Bill

Travelled with family
Liked: Staff & service, amenities
Great place to stay with an amazing view. Could use some better cleaning practices. Cobwebs, leftover lipstick on a wine glass, ect. Otherwise great place to stay and only 15 from lake placid.
Stayed 3 nights in Nov 2022
Response from Ampersand Bay on 16 Dec,2022
Bill, thank you for your feedback. We will look into the unkempt items you listed and we will do our best to rectify this for future visits. We would love to host you again.

10/10 Excellent

rebecca

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is beautiful! We stayed in the Beach cabin and it was perfect. Really big and spacious. We enjoyed our stay and will definitely be back soon!
Stayed 2 nights in Oct 2022
Response from Ampersand Bay on 16 Dec,2022
Rebecca, thank you so much for your kind words and encouragement. We are thrilled that you had a great stay. We look forward to hosting you again.

10/10 Excellent

holly

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful spot on the lake
Beautiful spot on the lake! We stayed in a rustic cabin, which was fine for 2 nights. Parking was next to the cabin so very easy to unload the car. There are kayaks and canoes for guests to use, as well as life jackets available.
Stayed 2 nights in Oct 2022

10/10 Excellent

Danielle

Liked: Staff & service, amenities, property conditions & facilities
Stayed 3 nights in Sep 2022

10/10 Excellent

Rene

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is great. We went kayaking and really enjoyed it. The property is clean, very beautiful wooden structure.
Stayed 2 nights in Sep 2022
Response from Ampersand Bay on 12 Sept,2022
Thank you for the feedback. We are glad to hear that you had such an exhilarating experience. It was our pleasure hosting you for your stay.Thank you once again for choosing Ampersand Bay Resort.

8/10 Good

Heather

Travelled with group
Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Aug 2022

4/10 Poor

Mary

Travelled with family
Disliked: Property conditions & facilities
Do not under any circumstances book the Rustic Cottages. Very seedy and need to be shut down. Fairly clean but so run down I’m surprised they pass inspection. Too many issues to list. Maybe the new cottages are ok and the setting is nice but I can’t say anything good about the Rustic Cottages!!
Stayed 2 nights in Aug 2022
Response from Ampersand Bay on 22 Aug,2022
Thank you for pointing out that the room was clean and the setting is nice. For the public... please be sure that you review the pictures and will enjoy a "rustic" cabin when you book these units. They are affordable, on the water and in a beautiful setting but if you would like more modern amenities and lodging please consider our townhomes available on site.

10/10 Excellent

Manuel

Stayed 2 nights in Jan 2022
Response from Ampersand Bay on 25 Apr,2022
Mr. Manuel, Thank you so much for your feedback. Alan, Rooms Operations Manager

10/10 Excellent

Jenn

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property with beautiful views of the lake and mountain. Check in was a breeze and the staff were very responsive to any questions we had. The cabin was beautiful and very clean!
Stayed 3 nights in Mar 2022
Response from Ampersand Bay on 25 Apr,2022
Hi Jenn, Thank you for your feedback. I am thrilled to hear that you had a great experience. Thanks, Alan

10/10 Excellent

Victoria

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Great location! Definitely would come back in the summer. Just in the master room if the bathroom mirror was not so high up.. other than that everything was excellent!
Stayed 2 nights in Mar 2022
Response from Ampersand Bay on 25 Apr,2022
Hi Victoria, Thank you for your feedback. I am thrilled to hear that you had a great experience. Thanks, Alan

6/10 Okay

Ingrid

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, room comfort
Barely the Basics
Place was clean but only given 1 bath towel for 3 guests! no wash cloths. The kitchen had the very very basics but was missing some important things like there was only butter knives not a single sharp knife to cut with! Most of the overhead lights did not work. The smoke detectors were all unplugged with batteries popping out. It was ok to stay here but on a second trip I'd look for a different place.
Stayed 2 nights in Feb 2022
Response from Ampersand Bay on 25 Apr,2022
Hi Ingrid, Thank you for your feedback. Your feedback provides us with suggestions and tips and we can make the necessary changes to make your stay and future guest's stays more pleasurable. Thanks, Alan

10/10 Excellent

Stephanie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was spotless!
Stayed 2 nights in Jan 2022

8/10 Good

Carleen

Travelled with family, Travelled with family and small children, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was friendly and accommodating. The view was amazing. Everything was better than I expected.
Stayed 4 nights in Dec 2021

10/10 Excellent

Keren

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spectacular
Stayed 4 nights in Dec 2021

10/10 Excellent

Ashley

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was exactly what I dreamed of for my honeymoon. It snowed while I was there and the staff shoveled and cleaned off my car. The family cabin was so spacious and had everything you would need to cook. There are so many shops and stores close by but the site still feels secluded enough to feel like you are getting away.
Stayed 2 nights in Dec 2021

10/10 Excellent

Debbie

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Great place !!
Suite was amazing - wonderful time -most definitely will return had an awesome views Few maintenance things —- floors need to be redone had a lot of slivers in feet & several bulbs blown - nothing that would keep us away though
Stayed 2 nights in Dec 2021

10/10 Excellent

Charity

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2021

2/10 Terrible

Stefanie

Travelled with group
Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
Der Boden im Badezimmer war so morsch, dass eine Person durch den Boden gebrochen ist und sich übel verletzt hat. Trotz sofortiger Meldung wurden lediglich ein paar kleine Bretter über das Loch gelegt und es ist nichts weiter gemacht worden. Auch nach erneuter Meldung nicht. Der Boden im ganzen Badezimmer war aber weich und gab nach und war nicht sicher! Achtung, die Häuser befinden sich in Privatbesitz und werden vor Ort nur von einem Dienstleister verwaltet. Hinterher dann noch eine Anfrage zu schicken, dass der Aufenthalt hoffentlich gut war und ein Angebot für eine Neubuchung zu schicken (die Meldungen waren offenbar automatisiert gesendet worden), war dann die Krone auf dem ruinierten Urlaub.
Stayed 3 nights in Sep 2023