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Reviews of Courtyard by Marriott Saratoga Springs

3 out of 5
Courtyard by Marriott Saratoga Springs
11 Excelsior Ave, Saratoga Springs, NY

Reviews

8.6

Excellent

Rating 10 - Excellent. 228 out of 413 reviews" "
Rating 8 - Good. 117 out of 413 reviews" "
Rating 6 - Okay. 38 out of 413 reviews" "
Rating 4 - Poor. 21 out of 413 reviews" "
Rating 2 - Terrible. 9 out of 413 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.0/10

Amenities

9.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Gurjinder

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Kayla on 2 Mar,2024
We are glad to hear you enjoyed your stay! Thank you for your feedback!

10/10 Excellent

Karla

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Kayla on 29 Feb,2024
Thank you for your valued feedback, we are delighted to hear you enjoyed your stay with us!

2/10 Terrible

William

Disliked: Property conditions & facilities
No hot tub no ELEVATORS no thanks and the best you could do is not charge me a cancellation fee pathetic.
Stayed 1 night in Feb 2024
Response from Kayla on 14 Feb,2024
We apologize for the elevators being down during your stay. Thank you for your feedback, we hope to see you again.

8/10 Good

Conrad

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Kayla on 14 Feb,2024
Thank you for your feedback!

6/10 Okay

Scheina.

Stayed 1 night in Nov 2023
Response from Kayla on 6 Jan,2024
Thank you for your feedback. We hope to see you again!

10/10 Excellent

p a

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Ok
Stayed 1 night in Nov 2023
Response from Kayla on 23 Nov,2023
Thank you for taking the time to give feedback about your stay. We are delighted to hear you enjoyed your stay with us!

4/10 Poor

sam

Travelled with family
Liked: Staff & service, property conditions & facilities
Wouldn’t go back
Stayed 2 nights in Oct 2023
Response from Kayla on 23 Oct,2023
We apologize for any inconvenience you had during your stay. Thank you for your feedback and we hope to see you again after our full renovation next month!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Rooms especially bathrooms could use a good sprucing up. Tubs and shower areas are pitted and out of date, but the facility was clean. Overall stay was good.
Stayed 1 night in Oct 2023
Response from Kayla on 20 Oct,2023
Thank you for your feedback! We are excited to start our renovation next month, we hope to see you again!

10/10 Excellent

Barbara L.

Liked: Cleanliness, staff & service
Stayed 2 nights in Oct 2023
Response from Kayla on 13 Oct,2023
Thank you for your feedback, we are happy to hear you enjoyed your stay with us!

10/10 Excellent

Deirdre

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Kayla on 6 Oct,2023
We appreciate your valued feedback and are delighted to hear you enjoyed your stay with us. We hope to see you again!

8/10 Good

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Kayla on 18 Sept,2023
Thank you for your feedback. We are happy to hear you had a great stay with us!

8/10 Good

Damon

Stayed 1 night in Sep 2023
Response from Kayla on 6 Oct,2023
Thank you for your feedback! Hope to see you again!

6/10 Okay

Sara

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Kayla on 11 Sept,2023
Thank you for your feedback. We appreciate you staying with us! Hope to see you again!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bet on this one!
After hospitality agita elsewhere I booked this on the last race wknd of the season. Kora and Bri at the front desk were friendly, helpful & made check-in a breeze. Guest relations Mgr also seriously helpful. This was so refreshing after a long day. Forget hotels close to the track. This is the place to stay. And there's a frequent free shuttle to Broadway and the track. Can't ask for more. Thank you!
Stayed 1 night in Aug 2023
Response from Kayla on 10 Sept,2023
Thank you for your valued feedback! We are delighted to hear that Kora and Bree were able to assist you and make your stay unforgettable! We hope to see you again!

10/10 Excellent

Jeff

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great accessibility room
Stayed 1 night in Aug 2023
Response from Kayla on 1 Sept,2023
We are happy to hear you enjoyed your stay. Hope to see you again!

8/10 Good

alice

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Kayla on 25 Aug,2023
Thank you for your valued feedback, we hope to see you again!

6/10 Okay

Ernest

Stayed 1 night in Aug 2023

2/10 Terrible

Ernest

Stayed 1 night in Aug 2023
Response from Kayla on 18 Sept,2023
We apologize for not meeting your expectations during your stay. We hope to make it up to you in the future!

10/10 Excellent

Robert

Stayed 1 night in Aug 2023
Response from Kayla on 10 Sept,2023
Thank you for your feedback! We hope to see you again!

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from Kayla on 25 Aug,2023
Thank you for your feedback, we are happy to hear you enjoyed your stay!

10/10 Excellent

David

Stayed 1 night in Aug 2023
Response from Kayla on 25 Aug,2023
Thank you for your feedback!

10/10 Excellent

IKECHUKWU

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place!!
The Courtyard is neat, safe and serene with amazing service from the Reception to cleaning and other aspects.
Stayed 4 nights in Jul 2023
Response from Kayla on 14 Aug,2023
Thank you for your feedback! We are delighted to hear you enjoyed your stay!

10/10 Excellent

Heather

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The staff were very accommodating and friendly during check in. The hotel is in a convenient location from downtown Saratoga.
Stayed 2 nights in Jul 2023
Response from Kayla on 18 Jul,2023
We are delighted to hear you enjoyed your stay! Thank you for your feedback and we hope to see you again!

8/10 Good

Robert

Business traveller
Liked: Cleanliness, room comfort
The staff at the front desk was not so friendly .. The bathroom was not so clean The room was not serviced while we were there
Stayed 2 nights in Jun 2023
Response from kayla on 20 Jun,2023
I apologize for the issues you had during your stay. I will meet with the department leaders on this. Thank you for your feed back!

10/10 Excellent

Margaret

Stayed 1 night in Jun 2023
Response from Kayla on 1 Jul,2023
Thank you for staying with us! We hope to see you again!

10/10 Excellent

Ryan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
Staff is always accommodating and friendly! We stay here all the time, never a disappointment.
Stayed 2 nights in May 2023
Response from Kayla on 29 May,2023
Thank you for your kind response Ryan! It's always a pleasure to have you. Hope to see you back soon!

10/10 Excellent

NOEL, Smithtown

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Great location
Stayed 2 nights in May 2023
Response from Kayla on 12 May,2023
We are delighted to hear you enjoyed your stay. Thank you for your valued feedback!

4/10 Poor

stephan

Stayed 1 night in May 2023
Response from Kayla on 12 May,2023
Thank you for your feedback, we hope to see you again!

10/10 Excellent

Ryan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We’ll be coming back!
Staff was wonderful! Went above and beyond to make sure we had a great stay! Allowed us a later checkout to accommodate our schedule!
Stayed 1 night in Apr 2023
Response from Kayla on 1 May,2023
I'm so happy to hear that you enjoyed your stay with us! Thank you for your feedback, hope to see you again!

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2023
Response from Kayla on 19 May,2023
Thank you for your valued feedback! We are delighted to hear you enjoyed your stay!

8/10 Good

Ryan

Stayed 1 night in Apr 2023
Response from Kayla on 19 May,2023
Thank you for staying with us, it was a pleasure to host you!

6/10 Okay

tracy

Stayed 1 night in Mar 2023
Response from Kayla on 26 Mar,2023
Thank you for your feedback!

4/10 Poor

Maria

Travelled with family and small children
Liked: Staff & service
Disliked: Amenities
The staff was extremely nice and helpful. The pool area was extremely disappointing. The pictures of the pool, make the main pool look very big, when in reality it is very very small. The water was VERY cloudy and even murky. The flooring around the hot tub was cracked, and dirty looking. It is apparent that this area is not well maintained. I did not appreciate the deceiving pictures on the website. I would've went somewhere else, as we chose to go there for the pool and couldn't even enjoy it.
Stayed 1 night in Mar 2023
Response from Kayla on 7 Mar,2023
We apologize for the issues with the pool during your stay. I have let the maintenance department know. Thank you for your feedback!

8/10 Good

Lee Ann

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They had a starbucks on premise! it was only open until 11 am though. We enjoyed it for 2 mornings though!
Stayed 2 nights in Feb 2023
Response from Kayla on 23 Feb,2023
We appreciate your feedback, and we are glad to hear you enjoyed the Starbucks at the Bistro! Thank you for staying with us!

6/10 Okay

Tammy

Stayed 1 night in Feb 2023
Response from Kayla on 17 Mar,2023
Thank you for staying with us, we appreciate your feedback!

8/10 Good

William

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service
Room safe didn’t work. Only had local cable, with no availability of Netflix or any other internet tv capabilities.
Stayed 1 night in Feb 2023
Response from Kayla on 18 Feb,2023
We apologize for the issues you had during your stay. Thank you for your feedback!

8/10 Good

Regina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2023
Response from Kayla on 13 Feb,2023
Thank you for your feedback! We appreciate you staying with us!

10/10 Excellent

William, Little Neck

Stayed 1 night in Feb 2023
Response from Kayla on 7 Mar,2023
Thank you for staying with us! We hope to see you again!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great Stay
The hotel was very clean and the front desk staff was very friendly and efficient. The beds were quite uncomfortable, but that was the only negative to the whole stay. We wanted a place close to Skidmore and this definitely worked!
Stayed 1 night in Jan 2023
Response from Kayla on 31 Jan,2023
Thank you for your kind feedback! We are delighted to hear that you enjoyed your stay with us. Please come back and visit again!

10/10 Excellent

Carlo

Stayed 1 night in Jan 2023
Response from Kayla on 23 Nov,2023
Thank you for your feedback! Hope to see you again!

10/10 Excellent

Shakiela

Travelled with family
Liked: Property conditions & facilities, room comfort
Relaxation in the cut quiet and great friendliness spacious
Stayed 1 night in Jan 2023
Response from Kayla on 14 Jan,2023
Thank you for your feedback, it was a pleasure to host you and your family!

6/10 Okay

John

Disliked: Property conditions & facilities
The in room coffee was not stocked. Heat not working well.
Stayed 1 night in Dec 2022
Response from Kayla on 14 Jan,2023
I apologize for the issue with the heat and coffee in the room. I have relayed the information to the leadership team. Thank you for staying with us!

4/10 Poor

Verified traveller

Liked: Cleanliness
Disliked: Property conditions & facilities
Great if you don't need to use the bathroom
We woke up to a water main break, no water in the hotel, unable to use the bathroom for anything, showers etc. Not notified by the staff, and it was not posted anywhere in the building.
Stayed 1 night in Dec 2022
Response from Kayla on 14 Jan,2023
We apologize for the water main break that happened in the city of Saratoga that affected our property and guests. We hope to see you again if you travel back to Saratoga. Thank you for your feedback.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2022
Response from Kayla on 16 Oct,2022
Thank you! We are delighted to hear you enjoyed your stay!

10/10 Excellent

timothy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Satisfied in Saratoga
Clean hotel. Great breakfast and walking distance to downtown. Nice lobby bar.
Stayed 3 nights in Oct 2022
Response from Kayla on 14 Oct,2022
Thank you for your feedback! We are happy to hear you enjoyed your stay, we hope to see you again!

10/10 Excellent

Nicola

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great for business travel
Perfect for business travel, spacious room convenient to my conference. Very helpful staff.
Stayed 2 nights in Sep 2022
Response from Kayla on 16 Sept,2022
Thank you for your feedback! I am happy to hear you had a great stay with us! Hope to see you again!

6/10 Okay

Paul

Liked: Cleanliness, staff & service
Stayed 1 night in Sep 2022

8/10 Good

Scott

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2022
Response from Kayla on 4 Sept,2022
Thank you for your valued feedback regarding your stay. We hope to see you again if you ever travel back to the area!

10/10 Excellent

Christopher, rochester

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fruit infused water in the lobby a nice touch
Stayed 1 night in Aug 2022
Response from Kayla on 4 Sept,2022
Thank you for your feedback! We are delighted to hear you enjoyed our water station, hope to see you again!

10/10 Excellent

Shirley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel with friendly staff.
Stayed 1 night in Aug 2022
Response from Kayla on 23 Aug,2022
Thank you for your feedback! We are delighted to hear that you enjoyed your stay with us. We hope to see you again!