6/10 Okay
Katrina
Travelled with group
17 Jun,2024
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
The resort itself is beautiful! The nature and beach is what makes it. There are monkeys and birds that you'll hear and see if you're lucky. breathtakingly beautiful. It's walkable but they have shuttles available which were handy during the rain or when carrying luggage. There is beach access. The beach is public.. was not crowded when we were there.
The food was mediocre. buffet style. They have two restaurants but you could only make a reservation once every three days and the food still wasn't that good. The best thing I had the entire time was a pumpkin ginger soup from one of the restaurants.
I don't think any of the drinks I had besides 2 actually had alcohol in them. Better off ordering wine or beer if you want to feel any effects of them.
During our trip, the entire city lost water. However, the way the resort handled it was unacceptable. They weren't forthcoming about the water issue, did not offer any solution or accommodations. They were checking people into their rooms and not even mentioning there was no water!!! We finally complained enough and asked for a new room to shower, Finally they put us in a new room. After that they called us and told us they needed to move us again. We refused unless we were compensated, so they let us stay. Shortly after that the power went out. Came back on after 30 minutes. The final night it was out for hours.
The country is beautiful, would not stay at this resort again.
Katrina
Stayed 5 nights in Jun 2024