Check in was a mess. Was told that the room that we were supposed to have had a broken pipe. The options we were given was a single room (for 4 people) or a double where the door did not lock. Neither of which was acceptable options. The person at the check in claimed that they tried contacting us. There was absolutely no contact - no phone call, no e-mail. Nothing!
Then we learned that they mistakenly thought we were a different reservation with the same last name. Those people were not contacted either.
Booking the hotel, we were well aware that it was not a 5 star hotel, but with expectation already low, this was was worse than anything we have ever stayed in! The mini-fridge in our room was on a pallet. The other room, the mini-fridge was on the carpet and could not be opened. To make matters worse, both rooms were reserved as non-smoking. It was obvious that the one was a smoking room and nothing could remove that smell!
Will not ever be staying here again.. Really sad, since this was my hometown and really expected more.