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Reviews of Thompson Savannah, by Hyatt

4.5 out of 5
Thompson Savannah, by Hyatt
201 PORT STREET, Savannah, GA

Reviews

9.4

Exceptional

Rating 10 - Excellent. 702 out of 898 reviews" "
Rating 8 - Good. 117 out of 898 reviews" "
Rating 6 - Okay. 44 out of 898 reviews" "
Rating 4 - Poor. 18 out of 898 reviews" "
Rating 2 - Terrible. 17 out of 898 reviews" "

9.8/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.8/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

4/10 Poor

William Edward

Travelled with family
The property was pretty simply because it was on the river. The staff was terrible. They were unfriendly and not professional. We left Monday morning at 530 and the front desk clerk was leaning back in a chair with a towel over her. We had called for our valet car and it was not there. She said the valet people were another company and that we had to go get our car ourselves because they were not in yet. So we had to go find out car and use a key code she gave us to do so. Then she said she’s wait outside to collect the key fob. Of course she was not and it took us 20 minutes to find the car. Pyongyang 45 dollars a nite for valet parking what a joke. Also the hotel bathroom paint was peeling on the bathroom and the soap dispensers were not working.
Stayed 3 nights in May 2024

10/10 Excellent

Atticus

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
it was beautiful and easily one of the best hotels my wife and i have ever stayed in
Stayed 3 nights in May 2024

8/10 Good

Marie

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in May 2024

10/10 Excellent

Charletta

Liked: Cleanliness, staff & service, property conditions & facilities
great experience
Stayed 1 night in May 2024

10/10 Excellent

Dawn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

brooke

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Allen the driver was Super accommodating, very polite!
Stayed 3 nights in May 2024

6/10 Okay

Carlo J

Travelled with partner
Liked: Amenities
Disliked: Staff & service
Poor value for the money. Had to pay for parking.
Stayed 7 nights in Apr 2024

10/10 Excellent

Rui

Stayed 2 nights in Mar 2024

10/10 Excellent

Kim

Liked: Cleanliness, staff & service, property conditions & facilities
We liked the location, how it was quiet but yet walkable.
Stayed 3 nights in Apr 2024

10/10 Excellent

Amelia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really lovely hotel with beautiful finishes. I thought the welcome beer/water was a lovely touch to kickstart our vacation. Easy walk along the water to get to riverstreet. Friendly staff, with convenient & safe parking right down the road. I have a nespresso machine at home, and really enjoyed waking up to my favorite pod. Bar Julian has amazing food and cocktails, with stunning views. Would definitely stay here again.
Stayed 2 nights in Apr 2024

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024

10/10 Excellent

Shea

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Thompson is everything a hotel should be. There aren’t many hotels left with the same level of service, attention, cleanliness, thought, etc. Will be back!!
Stayed 2 nights in Apr 2024

6/10 Okay

James

Travelled with partner
Disliked: Staff & service, amenities
Over priced. Expected luxury type rooms. It were very average.
Stayed 2 nights in Apr 2024

8/10 Good

Camerin

Travelled with group
Liked: Amenities
This is a beautiful property with lovely amenities but unfortunately it appears they might be short staffed and seem to be more concerned with showcasing their brand rather than the level of service. Bar Julian was hosting private events for half of our stay and was not open for breakfast one morning with no notice. The lobby bar also seems to be chronically understaffed and did not appear to be prepared for weekend service. The other staff was very nice and helpful, especially the bartender at the pool, who could be running the place with how hard she works. Overall the place is very high end but a bit rough around the edges.
Stayed 3 nights in Apr 2024

10/10 Excellent

Kathleen

Stayed 1 night in Apr 2024

4/10 Poor

sally

Travelled with family
Property is clean and new. Chaos in lobby with check in. Very slow service and a very loud dj playing so you could not hear yourself think. Location was not near downtown. Construction all around. For the $ very disappointing!
Stayed 1 night in Apr 2024

10/10 Excellent

Katherine

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is wonderful and the staff is terrific. I love coming here you are made to feel so special and welcome.
Stayed 1 night in Apr 2024

10/10 Excellent

Wayne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very dog friendly and there were options to allow us to eat at the hotel. It is located in a very nice area and the view of the Savannah river is very nice.
Stayed 1 night in Apr 2024

10/10 Excellent

Carolyn

Stayed 1 night in Dec 2023

10/10 Excellent

Corinne

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Great stay!
Stayed 2 nights in Apr 2024

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

10/10 Excellent

Esra

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect
Stayed 1 night in Apr 2024

10/10 Excellent

Alexander

Stayed 1 night in Apr 2024

10/10 Excellent

Marina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I highly recommend Thompson Savannah by Hyatt. It is one of the best hotels I’ve experienced, and I’ll be back.
Stayed 2 nights in Apr 2024

10/10 Excellent

Lisa

Stayed 4 nights in Apr 2024

10/10 Excellent

Junhyck

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, friendly staff and everything was perfect.
Stayed 1 night in Mar 2024

4/10 Poor

Grzegorz

Stayed 1 night in Apr 2024

10/10 Excellent

James

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Outstanding newer property. All staff were very attentive from bellman, check in and all inquiries. Daily housekeeping to include fresh towels and robes. Very convenient location, I suggest a riverfront room. Great views of the passing freighters and easy walk to the riverfront shopping district. We visited the rooftop bar for a daily nightcap and it was packed.The bartenders were very engaged and the drinks were great. Order an espresso martini , my wife really raved about hers.There is a great bakery/ coffee shop attached to the hotel, great coffee. Our room met all of our needs, firm bed, plenty of storage space, nepresso machine. Water pressure was very strong. We highly recommend this hotel and will return in the future.
Stayed 3 nights in Apr 2024

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful new property. Adjacent area being developed- a lot of construction activity
Stayed 2 nights in Apr 2024

10/10 Excellent

Carroll

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bartender was a little rough
Stayed 2 nights in Apr 2024

10/10 Excellent

Darcey

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is a beautiful property that is located right on the river. Unfortunately, there are some industrial sites nearby that may wake you up with a startling smell. We went right back to sleep, and we are not sure there is anything that the property can do about it. But it is good to know that something bad didn't happen in the room or on the property.
Stayed 3 nights in Apr 2024

10/10 Excellent

Antonio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel with multiple bars, including roof top bar with spectacular views. Also has a great pool and fitness area.
Stayed 2 nights in Apr 2024

10/10 Excellent

F

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Hotel is new and well maintained. The staff was very welcoming and attentive to all the needs. Although the hotel is just a few hundred yards outside the city center of Savannah, but with a large park area in front of it and right in front of the river, a new and clean walkway (on the river) that passes in front of the hotel will take you directly to the historical port area (restaurants, stores) and just above it to the center of town. A very nice experience overall.
Stayed 2 nights in Mar 2024

10/10 Excellent

Karim

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Definitely will be back great rooms and great rooftop bar!
Stayed 2 nights in Mar 2024

10/10 Excellent

Jasmine

Stayed 2 nights in Mar 2024

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024

10/10 Excellent

Joseph

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was excellent from the check-in process and throughout the stay. Martrell at the front desk was very helpful! Hotel itself was modern and clean, easy walking distance to everything within the city. Great dining options on-site and friendly service at the restaurants and rooftop bar. Highly recommend!
Stayed 3 nights in Mar 2024

10/10 Excellent

chris

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice property. Car service was a nice option. Roof top bar was fun. Just an all around good experience
Stayed 2 nights in Mar 2024

10/10 Excellent

Thomas

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient and quiet location for families. Pleasant and professional staff.Charlie the hotel driver was very helpful and several at the front desk with whom we interacted. Pet friendly and kid friendly. Good in house restaurants easy 10 minute walk to river street and town
Stayed 5 nights in Mar 2024

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice hotel with friendly staff. Quiet area that was pleasant. A little bit away from the historic areas but still an easy drive or even walk.
Stayed 3 nights in Mar 2024

8/10 Good

John P

Stayed 1 night in Mar 2024

6/10 Okay

Alexandra

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Beautiful hotel but the beds were SO UNCOMFORTABLE! My husband barely slept because the beds were so hard! Probably won’t stay again because of this.
Stayed 2 nights in Mar 2024

10/10 Excellent

Andres

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing new property, rooftop awesome!!!!
Stayed 2 nights in Mar 2024

8/10 Good

Marianna, Toronto

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Our family has always stayed at Perry Lane and decided to give the Thompson a chance this time since we were just passing through on the way to Florida and then on the way back North. The hotel is cute, clean, and easily accessible by car. The rooftop bar/restaurant is definitely a highlight with beautiful views, dedicated staff, and cute, although somewhat limited, middle Eastern menu. The worst part of our stay was the downstairs staff. After a six hour drive our room was not ready for check in until 6 pm. We made the front desk person take off the outrageous resort fee. As well, the doorman seems to be misunderstanding his job. As we were walking in with all our luggage, he just stood there instead of opening the door for my two daughters who were struggling to open the doors with their suitcases in hand while he told them to go through the other door and pull harder. Finally, the front desk lady at check out tried to refuse to provide me with a copy of my invoice, saying I should ask Expedia. I had to explain to her that Expedia would not have my actual restaurant and other hotel charges on file. I think Hyatt should send in a team to train the staff to make the experience more professional and graceful, because the property definitely has potential.
Stayed 1 night in Mar 2024

4/10 Poor

Katharine

Travelled with family
Liked: Cleanliness
Disliked: Staff & service
Pretty absurd waste of money, room service was so bad it was kind of funny

10/10 Excellent

Nicole

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Best hotel service experience I have had!!
Stayed 3 nights in Mar 2024

10/10 Excellent

Rochelle

Liked: Cleanliness, staff & service, property conditions & facilities
The Thompson has Hyatt quality everything without being a “mega” Hyatt hotel. We had strayed to a couple of other big hotel chains, but actually the Hyatt standards seemed to have increased and exceeded that of their competitors’. Upon check in they offered us a complimentary beer on tap. We did have to wait about 7-minutes past check-in time, but it wasn’t painful for there are several bar options and access to the facilities while we waited. The pool is nice sized and outdoors. There’s no traffic noise and the walls in the rooms aren’t thin, i.e. you can barely hear your neighbors’ blasting tv’s if at all. When you call the front desk an AI answers your questions but gives you an option of accessing a human to help out as well. As of writing this valet parking is $50/day, but there’s a public parking facility next door at $16/day and street parking available across the street. Historic Savannah is about 5-min away by car. It looks like the area around the hotel is still developing and rather new. It’s along the river with a quiet parkway.
Stayed 1 night in Mar 2024

10/10 Excellent

Catherine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2024

10/10 Excellent

Tania

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel in a quiet location. We enjoyed our stay and will definitely be back.
Stayed 2 nights in Feb 2024

10/10 Excellent

Kayla

Liked: Cleanliness, staff & service, property conditions & facilities
This place is amazing!! I love the Thompson hotels- definitely worth the money!!
Stayed 1 night in Feb 2024