Hotels near Sawgrass Village

"We came in early, and were allowed to at least park the car and do other things we had planned. That specific concierge was excellent and very amicable. When we returned to pick up the keys to settle down, the attendant at the front desk was very unwelcoming, would not put down his phone and was not weary at all of being on it with customers entering the hotel. No smiling (which would have made a big difference), and not even small talk or a wish of a having a great stay. Did not even direct us to where the elevators were. Very flawed and low key customer service for such an expensive hotel. The room was quite dirty. The bathroom was full of mold and rust. No pride in cleanliness. I've stayed in less expensive hotels that were amazing. This one in Sawgrass and it fell quite short. It's all on who is supervising and what the expectations are. Location is quite good, but I wouldn't stay there again. "

"Love this property "