"This is not the first time a false fire alarm was triggered in my stays at hotels, but as usual the manager does not really understand how to amend the situation. Being woken at 1 AM, I struggled to fall asleep after verifying conditions were safe. When these alarms trigger, I am a little nervous something is or will be wrong.
The apology came in the form of a note under the door. That's okay, but it was only the obvious "we are sorry". Well, no one would think they wanted this to happen. What it lacked was any course correction or resolution at all. At a minimum it would seem they should inform guests a professional fire prevention system inspection would be performed. In addition, the opportunity should be used to instruct staff on safety procedures.
Across many services I find that managers rarely have regard to the obvious steps beyond apology. A person who is sincerely will admit they need to step beyond an " I'm sorry ". I think the manager in this case should be held to a higher standard, and probably undergo some critical thinking managerial skill training."
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