"For years, I have considered this a reliable destination where I knew exactly what to expect in terms of excellence. However, our recent stay was an eye-opening experience that confirmed the facility has undergone a drastic shift in philosophy, trading its once-stellar reputation for a bottom-line-focused approach that feels decidedly "cheap."
The front desk staff were wonderful. They were a saving grace. The housekeeping team does a stellar job. Our room was impeccably clean upon arrival. It was a relief to walk into a space that was well-sanitized and tidied.
Once you step out of the room, the quality decline becomes obvious. Every amenity & feature that once made this hotel a premier choice now feels like an afterthought. Extended wait for tables while looking out over half-empty dining rooms is not just an inconvenience; it is a signal of poor management and a lack of adequate staffing. The attitude of the hostess at the Brazilian steakhouse was something to be greatly desired, greatly.
It's disheartening to see such decline of what used to be a guest-oriented establishment. It's lost its edge, and it's no longer holding itself to the high standard for which it was once known.
If you are looking for a clean hotel, you will find it, thanks to the housekeeping team. However, if you are looking for the full service, quality amenities, and all-inclusive hospitality that this brand once promised, you will leave disappointed."
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