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Reviews of OYO The Village Inn, Murton Seaham

3 out of 5
OYO The Village Inn, Murton Seaham
4, The Village, Seaham, England

Reviews

8.4

Very good

Rating 10 - Excellent. 53 out of 105 reviews" "
Rating 8 - Good. 30 out of 105 reviews" "
Rating 6 - Okay. 14 out of 105 reviews" "
Rating 4 - Poor. 4 out of 105 reviews" "
Rating 2 - Terrible. 4 out of 105 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Olivia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfy beds. Clean, light room and friendly staff. Tea and coffee available in the room . The karioke downstairs stopped at 11pm which was fine and we slept well. We could have done with some towel hooks or a rail and a few instructions like how to turn on the radiator and what to do with the key when we left ( we worked those things out in the end !)
Stayed 1 night in Apr 2024

10/10 Excellent

Carol

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My short stay was great just what I needed. The staff were great and very helpful. My bed was so comfortable and warm. The room was immaculate. My whole stay was faultless. Would recommend. Easy drive to local places x
Stayed 2 nights in Apr 2024

6/10 Okay

Erin

Liked: Staff & service
Stayed 1 night in Feb 2024

6/10 Okay

Sarah

Liked: Cleanliness
Disliked: Staff & service
I was under no illusion with no high expectations- this was travelling on a budget. Parking was roadside, but plenty close by. It was very busy in the bar with it being New Year's Eve and so I had a bit of a wait in the OYO ‘reception’ area. The staff member who gave me the key was a bit flustered but likely due to being so busy in the pub. The ‘welcome’ was not particularly welcoming and limited information was shared. The room was a small double, thankfully just me staying as there would not be sufficient space for 2. It was clean but very hot - turning down the thermostat and opening windows had no effect. Bizarrely there was bird poo on the blind inside! There was plenty of tea/coffee/milk available. Shower gel was provided. The bed was very comfortable and plenty of pillows were available, along with a couple of cushions. I clearly hadn’t done my research as there was no food available in the pub and nothing immediately available nearby. I did have snacks and a porridge pot with me for the morning so not a huge issue. The customers in the pub were pretty rowdy, probably the NYE effect, but as if opened my windows, it did prevent sleep. Would I stay again? It served a purpose, other than bird poo blind it was clean and it was comfortable, so for a budget trip yes I would. If you want more luxury & onsite food then you need to stay elsewhere
Stayed 1 night in Dec 2023

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place
Stayed 2 nights in Dec 2023

10/10 Excellent

Alex

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

6/10 Okay

David

Travelled with partner
The village inn was a clean property but it was a bit of a bind not having facilities for breakfast although Morrisons and McDonald’s were only a few miles away
Stayed 3 nights in Oct 2023
Response from Dewi on 6 Nov,2023
Hi, David! Thanks for bringing this to our notice and we do regret the inconvenience caused. We will surely pass this feedback with the hotel to make sure your next experience is nothing less than perfect. Have a great day ahead :) Regards, Dewi

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely stay
Really enjoyed my stay, and the staff were incredibly welcoming. The room was very nice, bed was very comfortable. Will definitely be coming back!
Stayed 2 nights in Sep 2023
Response from Joey on 6 Nov,2023
Hi, Gary! We are elated to know that you liked our services. Regards, Joey

8/10 Good

Karen

Liked: Staff & service
Stayed 1 night in Sep 2023
Response from Barbara on 6 Nov,2023
Hi, Karen! We are pleased to know you had an awesome stay with us. Your precious words of appreciation meant a lot to us, hope to serve even better soon. Regards, Barbara

10/10 Excellent

Mark

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very happy
Clean and was a great price for the night. Lots of things nearby.
Stayed 1 night in Sep 2023

8/10 Good

Frederic

Travelled with group
Liked: Staff & service, property conditions & facilities, room comfort
My stay was amazing & peaceful. The room i was really clean as enjoy my stay. Staff was very helpful and will definitely stay their next time i visit Durham.
Stayed 1 night in Aug 2023
Response from Ava on 12 Sept,2023
Delighted to hear your words of praise, Frederic! We will ensure consistent service when you visit us next time. Have a pleasant day ahead. Regards, Ava

10/10 Excellent

Robin

Stayed 1 night in Aug 2023
Response from Noah on 12 Sept,2023
Thank you for your appreciation, Robin! We hope to give you a consistent service every time. Regards, Noah

10/10 Excellent

Teresa

Stayed 1 night in Aug 2023

10/10 Excellent

Raymond

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice friendly staff.Clean room.
Stayed 1 night in Jul 2023

10/10 Excellent

Edward

Stayed 2 nights in Jul 2023
Response from Eva on 29 Jul,2023
Hi, Edward! Thanks a lot for staying with us and for the positive feedback. Looking forward to giving an amazing experience on your stay. Regards, Eva

6/10 Okay

Chris

Liked: Cleanliness, property conditions & facilities
We were there for three nights.Room OK,facilities likewise, but our room was directly above an entertainment area and with an amp and singer from 8-11 pm we were completely unable to sleep, watch tv for all the noise. The music was not bad and we could have gone down to the bar ,but having been out all day didn't want to, a shame because we liked Murton but....
Stayed 3 nights in Jul 2023
Response from Ava on 12 Sept,2023
Hi, Chris! We are sorry to know that you are not fully satisfied with our services. Be assured, we will strive day and night to make sure your future visits are more comfortable and relaxing ones. Regards, Ava

6/10 Okay

Chris

Stayed 1 night in Jul 2023
Response from Ammy on 15 Jul,2023
Hi, Chris! Thank you for taking your precious time to check us out. We apologize for the disappointment and we will surely make every effort to keep to your standards in the future. Regards, Tim.

6/10 Okay

Malcolm

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Ammy on 15 Jul,2023
Hi, Malcolm! Thank you very much for being with us. Looking forward to your continued love and support. Regards, Tim.

10/10 Excellent

Jon

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Was brilliant staff were great will be back
Stayed 1 night in Jun 2023
Response from Ammy on 15 Jul,2023
Hi, Jon! We are glad you have taken time out to rate us highly. Having your love and encouragement we feel blessed. Regards, Tim.

8/10 Good

LAWRENCE

Stayed 1 night in Jun 2023
Response from Ammy on 15 Jul,2023
Hi, Lawrence! Thank you very much for being with us. Looking forward to your continued love and support. Regards, Tim.

10/10 Excellent

Colin

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from Ammy on 15 Jul,2023
Hi, Colin! We are glad to see that you liked our services. Regards, Noah.

8/10 Good

Jenny

Travelled with pets, Travelled with group
Liked: Staff & service, property conditions & facilities
Lovely, friendly place. Welcoming, helpful staff. Rooms basic but fit for purpose. I’ve stayed in cleaner rooms but they were ok. Property is located in a lovely village. Would stay again
Stayed 1 night in May 2023
Response from Ava on 18 May,2023
Heartfelt gratitude for sharing this, Jenny! This brings more responsibilities on our shoulder to ensure your future visit is nothing less than amazing. Keep this love coming :) Regards, Ava

10/10 Excellent

Christopher

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
VFM
A great place that had everything we needed
Stayed 1 night in May 2023
Response from Ava on 18 May,2023
Hey, Christopher! Your review made our day. Reviews like yours are what keeps us going the extra mile to serve better in the future. Regards, Ava

2/10 Terrible

Charles

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rather disappointing to say the least!
Room, had difficult to sleep on beds, almost like water beds! Room was very dirty around the skirting boards, poor tired basic seating, not a 32" TV as advertised more like a laptop! No room service first day, which we found out only actually was to drop off a few sachets of coffee and milk and do nothing else anyway! Wet towels for 4 days had to hang over dirty chairs, so quite an unpleasant daily shower. WiFi router info on door was incorrect , no such router or signal was obtainable or recognised. We have a comfortable vehicle which we sleep in on regular visits to the area, but there was a Birthday on this trip and thought a little local hotel might be a nice option. This had a 'fabulous' 8.6 review so felt would be a good choice .... sadly not the case at all and in all honesty a real shame. Just needs a lot more effort, it's not about unobtainable expectations, but to make those that are there to an acceptable standard.
Stayed 4 nights in Apr 2023
Response from Ammy on 4 May,2023
Apologies for the problems you had faced, Charles! We have made a note of your experience this time. Rest assured, we will strive in the future to ensure a great stay with us. Regards, Tim.

4/10 Poor

Stuart

Disliked: Cleanliness
There is no restaurant on site.
We travelled from glasgow to Durham and after such a long drive we just wanted somewhere to stay the night and have some food, drink and some chill time, this hotel seemed to tick all the boxes till we arrived. It states there is a restaurant however it doesnt and as friendly as the staff are, there is no restaurants close by to even walk too, so the staff have a whole load of take away menus for you to choose from and can get delivered to the bar or room. Room didnt have a hairdryer either which is pretty poor in the day and age. Not even one at reception to borrow either. No toiletries in the room either other than the handwash at the sink. The room itself was basic but comfortable enough, also says that the room has a 32 inch television. Definitely not, around 19 inch up high in the wall a good distance from the bed which unless you have supermans vision its really not ideal.
Stayed 1 night in Apr 2023
Response from Lisa on 12 Apr,2023
Hi, Stuart! Sorry for the hassle you faced. We are sorry that the stay did not turn out to be an amazing one. Hope to have another chance soon so that we can make it up to you by an amazing stay ahead. Regards, Lisa

8/10 Good

Michael

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Lovely little place to stop. Room spotlessly clean and a good size. If you have mobility problems not for you I had crutches and found stairs difficult. Shower was boiling hot and we couldn't get it to cool down so no shower following morning
Stayed 1 night in Mar 2023
Response from Ammy on 23 Mar,2023
Hi, Michael! Thank you for sharing your feedback. We have cascaded the same to our concerned team to keep up with your expectations. Have a great day! Regards, Noah.

10/10 Excellent

Michael

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2023
Response from Ava on 2 Mar,2023
Thanks for taking out your valuable time to rate us, Michael! We will work even harder to make your stay a memorable one :) Regards, Ava

8/10 Good

Robert

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2023
Response from Eva on 20 Feb,2023
Hey, Robert! Thank you so much for acknowledging our efforts and rating us positively. We shall never stop pleasing you with our services. Regards, Eva

10/10 Excellent

Keith

Stayed 1 night in Feb 2023
Response from Eva on 20 Feb,2023
Hey, Keith! We shall continue to make you happy and satisfied with our services. Hope to serve you better always! Regards, Eva

10/10 Excellent

Ruth

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great little room for one night stay
Nice little clean room with all amenities - shower gel, hand wash and towels. Nice bed and bedding. Storage space. Handy as close to beach and also a retail outlet. No hair dryer which would have been useful. Coffee and tea making facilities. All good.
Stayed 1 night in Feb 2023
Response from Lisa on 14 Feb,2023
Hi Ruth! Thanks for taking out time to share your prestige review with us. We take pride in giving outstanding services to our customers and we are overjoyed to receive your compliments and appreciation. Regards, Lisa

6/10 Okay

John

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
They need t9 update their website, it states they have a restaurant but 5th don’t do food at all
Stayed 4 nights in Feb 2023
Response from Lisa on 14 Feb,2023
Hi, John! We regret the unpleasant experience you had with us. We are continuously working on improvements. Looking forward to serving you better. Regards, Lisa

10/10 Excellent

Helen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very help full staff.
Stayed 1 night in Jan 2023
Response from Eva on 7 Feb,2023
Hey, Helen! Thank you so much for acknowledging our efforts and rating us positively. We shall never stop pleasing you with our services. Regards, Eva

8/10 Good

Keith

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient
It was a comfortable and clean room. It had a busy and friendly pub attached. It was close to where I needed to be and was in a safe area. There was not a lot around the hotel, but that didn't matter too much.
Stayed 2 nights in Jan 2023
Response from Eva on 7 Feb,2023
Hi Keith! Thank you for giving us a shot and even more for leaving us this review. We will feel blessed to serve you soon again with even better, upgraded and improvised services. Have a great day ahead. Regards, Eva

10/10 Excellent

A

Stayed 1 night in Jan 2023
Response from Lisa on 10 Jan,2023
Hi, Guest! Thanks a lot for staying with us. So glad to know you liked our services. Keep this love coming :) Regards, Lisa

8/10 Good

Patrick

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2022
Response from Eva on 4 Jan,2023
Hey, Patrick! We shall continue to make you happy and satisfied with our services. Hope to serve you better always! Regards, Eva

10/10 Excellent

Amber

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely little homey stay! Felt very comfortable during our stay here
Stayed 3 nights in Dec 2022
Response from Ava on 22 Dec,2022
Thanks for taking out your valuable time to rate us, Amber! We will work even harder to make your stay a memorable one :) Regards, Ava

10/10 Excellent

Diane

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Central for our needs clean and welcoming bar area
Stayed 1 night in Oct 2022
Response from Ammy on 19 Nov,2022
Hi, Diane! Thank you very much for being with us. Looking forward to your continued love and support. Regards, Tim

4/10 Poor

James

Stayed 1 night in Sep 2022
Response from Terry on 26 Sept,2022
Hi, thank you for taking your precious time to check us out. We apologize for the disappointment and we will surely make every effort to keep to your standards in the future. Regards, Terry

10/10 Excellent

gareth

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and modern rooms above a traditional pub. We were made to feel very welcome by the lady on duty. There is no food served so we ate in Seaham, a lovely seaside town with lots of options. When we returned we had a couple of drinks in the bar and played dominos - the pub has sets you can borrow.
Stayed 1 night in Aug 2022
Response from Noah on 23 Aug,2022
We appreciate your feedback! Hope to welcome you soon :) Regards, Noah

10/10 Excellent

Charlie

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Classic pub
The village inn is your typical classic small community pub. It was full of welcoming locals and probably one of the best Barmaids to ever serve me, believe her name was Tanya but I may be wrong. She was a great laugh and very helpful. Hopefully if I ever find myself working that way again I will return.
Stayed 1 night in Aug 2022
Response from jan on 23 Aug,2022
Hi, Charlie! We are happy to know that you liked our services. Have a pleasant day ahead :) Regards, Jane!

8/10 Good

David

Liked: Cleanliness, staff & service, room comfort
Comfortable stay, thorough checks needed.
Comfortable bed, warm room but weather to blame. Parking and access were easy. Broken shower shelf sticking out in shower should be replaced or removed, quite sharp and eye level for a child.
Stayed 2 nights in Jul 2022
Response from Ammy on 27 Jul,2022
Hi, David! Thanks for sharing your experience and valuable feedback with us. We will try our best to give an awesome experience on your next stay. Regards, Amelia.

6/10 Okay

Frank

Liked: Cleanliness, property conditions & facilities, room comfort
Comfortable overnight stay
Stayed 1 night in Jul 2022
Response from Simon on 18 Jul,2022
Hi, thank you for rating us, it seems like your stay with us has not been up to the mark. We believe in continuous improvements. Do give us another chance and we will ensure that you experience the comfort and hospitality we are known for. Regards, Simon

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very comfy beds
Beds so comfy, clean, friendly pub, excellent value
Stayed 1 night in Jul 2022
Response from Simon on 18 Jul,2022
Thanks for the positive rating! Hope to welcome you again soon. Regards, Simon

6/10 Okay

KAM ON RINGO

Stayed 1 night in Jul 2022
Response from Simon on 18 Jul,2022
Hi, thank you for rating us, it seems like your stay with us has not been up to the mark. We believe in continuous improvements. Do give us another chance and we will ensure that you experience the comfort and hospitality we are known for. Regards, Simon

8/10 Good

Rasa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2022
Response from Ammy on 13 Jul,2022
Hi, Rasa! Thank you for being with us. Looking forward to your continued love and support. Regards, Amelia.

6/10 Okay

JIM

Liked: Cleanliness, property conditions & facilities, room comfort
Ok.. a basic room but good shower and generally clean and tidy.
Stayed 1 night in Jul 2022
Response from Simon on 11 Jul,2022
Hi, thank you for taking out your valuable time to rate us. We are sorry for the inconvenience and we will surely try our best to keep up with your expectations in the future. Regards, Simon

8/10 Good

Malcolm

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Jun 2022
Response from Ammy on 11 Jul,2022
Hi, thank you for being with us. Looking forward to your continued love and support. Regards, Amelia.

10/10 Excellent

Joe

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Elton John Savoiur
Booked an apartment in Sunderland to see Elton John, it was diabolical, so at 15:30 we needed another accommodation asap, we managed to find the village inn, we turned up 50 minutes later. The room was large, clean, bright and well decorated, we couldn’t fault it. They got us out of a massive hole.
Stayed 1 night in Jun 2022
Response from SImon on 10 Jul,2022
Thanks for the positive rating! Hope to welcome you again soon. Regards, Simon

10/10 Excellent

Tracy

Travelled with group
Liked: Cleanliness, staff & service
Staff were lovely, very helpful and friendly, Hotel lovely and cleanI would definitely stay here again and recommend it.
Stayed 1 night in Jun 2022
Response from Ammy on 10 Jul,2022
Hi, Tracy! Thank you for being with us. Looking forward to your continued love and support. Regards, Amelia.

10/10 Excellent

Jane

Stayed 1 night in Jun 2022
Response from Christina on 10 Jun,2022
Hi, Jane! Thanks for rating us. We will make more efforts to serve you even better next time. Have a great day ahead. Regards, Christina!