4/5 Good
Verified traveller
Travelled with family and small children, Business traveller
19 Jan 2021
Liked: Cleanliness, property conditions & facilities
My family and I had such a wonderful stay at the Embassy Suites downtown seattle. Christy made our night even more special with Milton’s (robot) help! I thought it was a beautiful touch. My children were extremely excited with Milton. It was unfortunate the gym and pool were closed but understandable given the circumstances but this should also decrease the value of the stay. We had a misunderstanding with housekeeping services which was quite disappointing because we had to call 3x to see why we didn’t stick to the schedule service time at 10am. They came around 1pm so we had to pack up again and leave in order to get our room serviced which was very inconvenient given the schedule we had that day. Besides the negative encounters, overall we loved Christy and Milton too much to let this experience be effected. We appreciate everyone’s hospitality and kind gestures. Our room was very clean and neatly decorated and organized. Parking was favorable this weekend but we paid extra for the garage each day. Breakfast was exceptional. Various healthy options! It was a very needed break for us and was exciting to explore downtown seattle with my children and will definitely be back. Thank you all truly. Take care and stay safe.
Stayed 2 nights in Jan 2021
