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Moderately priced hotel, clean, with spacious rooms and essentials. Very important EV chargers - approx 5 - though one charged me and the other didn't. Nice indoor pool and spa that was great at the end of a long work day. Decent breakfast in the morning.
The mattress was fantastic and i slept well. The pool though was cold. The size and depth of the pool was great but the temperature was too cold for my taste. Couldnt stop shivering so i hit the whirpool which was nice and warm. Breakfast left alot to be desired. Apart from that all was good. I would recommend staying here.
Patsy
Stayed 1 night in Apr 2024
Response from Jon Shea on 23 Apr,2024
Thank you for providing valuable feedback on your recent stay. We are pleased to hear you enjoyed your room but sad to learn that the pool temperature and breakfast was not optimal for you. While we work to improve our guest services, our leadership team will be reviewing the details of your experience. It is our sincere hope that you will give us another chance to exceed your expectations on a future visit.
Great hotel for a good price. Staff was super nice and friendly. Could be better at the breakfast options but overall good hotel experience and will stay here again.
Iliana
Stayed 1 night in Apr 2024
Response from Jon Shea on 19 Apr,2024
We appreciate you taking the time to provide us with your feedback. Providing you with the highest level of hospitality is our number one priority and I sincerely apologize for breakfast falling short of your expectations. Please let us know if we can be of further assistance, we look forward to serving you again. Thank you!
Thank you for the fantastic rating, we hope to have the opportunity to serve you again in the near future.
4/10 Poor
Janet
Travelled with family
1 Apr,2024
Liked: Staff & service
The towels were stained, the tv wasn't a smart tv and the wifi took awhile to connect to. Complementary breakfast was ok...ive definitely had better. The good thing was that parking was great and they had an on-site EV charging station. Lots of shopping and restaurants around.
Janet
Stayed 1 night in Mar 2024
Response from Jon Shea on 1 Apr,2024
It is through communication, such as yours, that we are better able to monitor and improve services for our guests. It is our sincere hope that you will give us another chance to exceed your expectations on a future visit.
We stayed here for two nights .I liked the property because it was clean and well kept, The breakfast buffet had a good spread. Coffee, tea and water are available for the guest at all time. We would stay here again.
Norma
Stayed 2 nights in Mar 2024
Response from Jon Shea on 1 Apr,2024
Greetings! We are so happy to hear you had a terrific experience. We appreciation you providing us with you very detailed and amazing feedback. We look forward to welcoming you back to our hotel soon.
Thank you for taking the time to provide us your rating. Please let us know if we can be of any further assistance.
6/10 Okay
Younghui
17 Mar,2024
Younghui
Stayed 1 night in Mar 2024
Response from Jon Shea on 8 Apr,2024
Thank you for taking the time to provide us with your rating. We are sorry to learn that your recent stay was not perfect. We would welcome additional feedback from you so that we can exceed your expectations on your next visit. Cheers!
Our room
Was lacking body soap in bath
No wash clothes, only 1 hand towel
Char
Stayed 1 night in Mar 2024
Response from Keale on 13 Mar,2024
Hello!We do apologize for the lack of toiletries in your room. We have spoken brought this up to our management. Please feel free to come visit us again so that we may redeem our property as our standards are much higher than what you experienced. Thank you!
My brand new New Balance running shoes were left behind in the room and they said nothing was found in the room. I’ve stayed at a bunch of Hampton Hotels across the US and never again. Called next day when I realized it and nothing in lost/found and housekeeping “didn’t find them”.
Kevin
Stayed 3 nights in Feb 2024
Response from Jon Shea on 20 Feb,2024
Thank you for taking the time to provide us with your feedback. Sorry to hear that your shoes have not been found, we will continue to search for it and notify you if found.
8/10 Good
Tom
29 Jan,2024
Tom
Stayed 2 nights in Jan 2024
Response from Jon Shea on 1 Apr,2024
Thank you for your rating, Tom. We hope to serve you again in the near future.
Thank you for your feedback. Our goal is to exceed guest expectations and we are sorry to hear we were not able to provide you with the quality of services you have come to expect. Your feedback is important to us and will be shared with our leadership team to ensure the issues you faced are addressed. We hope that you will allow us a chance to welcome you back and improve your experience.
Greetings! We are so happy to hear you had an incredible experience. We appreciation you providing us with you amazing feedback. We look forward to welcoming you back to our hotel soon.
The hotel is beautiful in in of itself. The front desk staff was amazing. My stay would have been an all around 5 star if the room would have been completely cleaned at least a couple of times during my 6 night stay instead of being refreshed when asked because refreshed is not good enough.
Maria
Stayed 6 nights in Dec 2023
Response from Jon Shea on 19 Jan,2024
Thank you for expressing your concerns as well providing us with your valuable feedback. Please rest assured that this matter will be reviewed and discussed to prevent from happening again in the future. We hope to see you again in the near future.
Our family had a pleasant stay while at this hotel. It was fairly quiet so felt like we had the whole place to ourselves. Staff was very friendly and helpful. Will stay here again!
Robertson
Stayed 3 nights in Jan 2024
Response from Jon Shea on 19 Jan,2024
Greetings! We are so happy to hear you had an incredible experience. We appreciation you providing us with you very detailed and amazing feedback. We look forward to welcoming you back to our hotel soon.
Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. Please contact me direct at the hotel and let us know if there is anything else we can do for you at this time. We hope you will consider staying with us again in the future.
6/10 Okay
Frederick
24 Dec,2023
Frederick
Stayed 2 nights in Dec 2023
Response from Jon Shea on 19 Jan,2024
Thank you for taking the time to provide us with your rating. We hope to have the opportunity to serve you again.
It’s wonderful experience here with good breakfast, service, location, and price.
It’s my 2me time here and I’d love to come next time.
Wan san
Stayed 4 nights in Dec 2023
Response from Jon Shea on 4 Jan,2024
Greetings! We are so happy to hear you had an incredible experience. We appreciation you providing us with you very detailed and amazing feedback. We look forward to welcoming you back to our hotel soon.
The Redmond Town Center was close via Uber. Target with Starbucks was across the parking lot.
The breakfast was not my favorite as the eggs were powder eggs.
I would stay there again.
Gerry
Stayed 5 nights in Nov 2023
Response from Jon Shea on 5 Dec,2023
Thank you for the kind words, glad to hear that you've enjoyed your stay. We look forward to serving again in the near future.
The problem we had were that the rooms were way too warm. I ended up feeling ill because of it.
Jill
Stayed 1 night in Dec 2023
Response from Jon Shea on 5 Dec,2023
We appreciate your feedback, sorry to hear about your room temperature not being the appropriate level for your comfort. I have shared your concern with our maintenance team to resolve ASAP. We hope to have the opportunity to serve you again.
Besides being so clean and tidy, the people here are absolutely lovely. So friendly and helpful.
Michael
Stayed 1 night in Nov 2023
Response from Francisco Sierra on 19 Nov,2023
Michele, thank you so much for taking the time to review our hotel. We appreciate your kind words about the hotel and our staff. I will be sharing your feedback in our next staff meeting. Thank you for staying with us and hope to see you soon.
10/10 Excellent
Elizabeth
18 Nov,2023
Liked: Cleanliness, staff & service
Elizabeth
Stayed 1 night in Sep 2023
Response from Francisco Sierra on 19 Nov,2023
Elizabeth, Thank you for taking time to rate our hotel, I appreciate the high rating and hope we can see you next time you are in the Redmond Area.
The nice big, spacious rooms were a nice surprise and how modern looking everything was.
Colleen
Stayed 3 nights in Oct 2023
Response from Jon Shea on 30 Oct,2023
We appreciate you taking a moment to share your experience. It is wonderful of you to share the details of your visit. We would be pleased to welcome you back in the future.
8/10 Good
Char
30 Oct,2023
Liked: Property conditions & facilities
Char
Stayed 2 nights in Oct 2023
Response from Francisco Sierra on 1 Nov,2023
Char, Thank you so much for taking the time to rate our hotel. We appreciate you staying with us.