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  • Classic Room, 2 Queen Beds

    Room amenities

    • 25 sq m
    • Sleeps 4
    More detailsClassic Room, 2 Queen Beds
  • Ravello Studio Suites

    4.7/5 guest room rating

    Room amenities

    • 34 sq m
    • Sleeps 3
    More detailsRavello Studio Suites
  • Sorrento Suite

    4.5/5 guest room rating

    Room amenities

    • 41 sq m
    • Sleeps 4
    More detailsSorrento Suite
  • Classic Room, 1 King Bed

    5/5 guest room rating

    Room amenities

    • 25 sq m
    • Sleeps 3
    More detailsClassic Room, 1 King Bed
  • Classic Room, 1 Queen Bed

    4.3/5 guest room rating

    Room amenities

    • 25 sq m
    • Sleeps 2
    More detailsClassic Room, 1 Queen Bed
4.4
Excellent
5 - Excellent
569
4 - Good
278
3 - Okay
93
2 - Poor
32
1 - Terrible
18

4.6/5

Cleanliness

4.6/5

Staff & service

4.3/5

Amenities

4.2/5

Property conditions & facilities

5/5 Excellent

Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable, clean, well-furnished classic hotel with friendly and efficient staff.
Stayed 1 night in Sep 2020

5/5 Excellent

Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
I love the property and the restaurant. They are restored and well appointed rooms, where the past, still resides
Stayed 1 night in Sep 2020

3/5 Okay

Travelled with partner
Sad face IconDisliked: Cleanliness, amenities
The first day we were there I ask if they had a parking garage or any paid parking I was told they had complimentary parking and end of my stay I got a charge of $145 for parking. Also the cable was not working I asked staff they told me they would have it fixed by the time I’d get back but it was not. I went back later and asked again and it got fixed as we were trying to relax. The elevator was broken we had to walk up 4 floors. The room never got cleaned I asked why and was told they don’t clean during stay due to covid I was not offered new towels or any cleaning stuff.
Stayed 3 nights in Aug 2020

5/5 Excellent

Business traveller
Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
Such a great location for my medical visit. I enjoyed a fabulous dinner in the courtyard and can’t say enough good things about the food. The bread was fresh, the summer squash salad was amazing and they have some magic coffee - I had to ask the chef what it was. So delish. Excellent service and ambience. There is a temperature scanner at the entrance, hand sanitizers, and the rooms were sealed after being cleaned. I felt very safe staying there. Hotel Sorrento has done everything to comply with Covid regulations while still conveying the friendly atmosphere of a boutique hotel. I will be back!
Stayed 1 night in Aug 2020

3/5 Okay

Travelled with group
Happy face iconLiked: Cleanliness, property conditions & facilities
The location, food and servers were very good. The first morning I couldn’t turn on the water for my shower as the tap handle in the tub didn’t work. The handy man came within 15 minutes to assess the situation. He replaced the handle and I was in the shower within one hour. I was late to meet friends so not too happy. This situation can be remedied by asking the housekeeper to let the handyman know so he can fix things. My friend had made the hotel booking for our first 2 nights (separate rooms) and when we decided to stay another night I made that reservation through Expedia. We had to check out after the first reservation then check in again to be rekeyed for the last night. I am used to doing this so that is fine. That night I checked my online bank statement. I had been charged for the 2 rooms, taxes, food etc even though the room charge itself was prepaid. Luckily I checked while still at the hotel. I don’t know how I would have resolved this on the phone as the invoicing system was obviously not up to date and the receptionist had difficulty figuring out what happened. There weren’t in room safes and I would rather not carry my passport with me so this is not a positive. You could leave valuables in the safe at reception. I travel a lot internationally and this is Something I haven’t done for 15 years. I wouldn’t recommend friends stay here unless they kept an eye on their room tab and checked out the bathrooms immediately on checking in.
Stayed 1 night in Mar 2020