Exterior

Reviews of Staybridge Suites Seattle - Fremont, an IHG Hotel

3 out of 5

Reviews

9.2

Wonderful

Rating 10 - Excellent. 667 out of 1000 reviews" "
Rating 8 - Good. 238 out of 1000 reviews" "
Rating 6 - Okay. 47 out of 1000 reviews" "
Rating 4 - Poor. 34 out of 1000 reviews" "
Rating 2 - Terrible. 14 out of 1000 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

2/10 Terrible

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Iris van Giessen, Guest Service Manager on 28 Apr,2024
Thank you for taking the time to write a review. Please accept my sincere apologies for not meeting your expectations. We hope you will give us another opportunity to make it right.

2/10 Terrible

Monica, Quincy

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Dirty, dirty sheets
Stayed 1 night in Mar 2024
Response from Iris van Giessen, Guest Service Manager on 28 Apr,2024
Thank you for taking the time to write a review. Please accept my sincere apologies for not meeting your expectations. We hope you will give us another opportunity to make it right.

10/10 Excellent

Jillian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Iris van Giessen, Guest Services Manager on 19 Apr,2024
Thank you for your kind review. We'd love to host you again on your next visit to Seattle.

10/10 Excellent

Shirley

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome suites
Stayed 2 nights in Apr 2024
Response from Iris van Giessen, Guest Services Manager on 16 Apr,2024
Thank you for your feedback! We're glad that you enjoyed your stay with us. We'd love to host you again if your travels return you to the area.

10/10 Excellent

LaDean

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff great. Breakfast was good, but limited seating area. I liked that my car was in a locked garage, that made me feel safe. Our room was extremely clean, kitchen clean. Thank you
Stayed 2 nights in Apr 2024
Response from Iris van Giessen, Guest Services Manager on 16 Apr,2024
Thank you for your kind words about your recent experience here with us at the Staybridge Suites Seattle – Fremont. We are so lucky to have a staff as incredibly helpful and friendly as we do and I appreciate you acknowledging that. Thank you so much for staying with us and we hope to see you again soon.

10/10 Excellent

Rosanna

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff. Social free cocktail hour. Big rooms with all you need. Worked out great for our family of four during our trip to the Woodland Zoo
Stayed 1 night in Apr 2024
Response from Iris van Giessen, Guest Services Manager on 16 Apr,2024
Thank you for rating our hotel here at Staybridge Suites Seattle - Fremont. We are honored that you chose our hotel to host you while here in Seattle. I am very thrilled that you noticed the staff here and want to let you know customer service is something we pride ourselves on. Thank you again and please come again.

10/10 Excellent

Kristina

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place was amazing. Friendly staff all around. Great room! We are a family of 4, and travelling from Canada. We had a 1 bedroom suite. Kids slept on the sofa bed no problem. Loved having a full size kitchen, with full fridge, sink, dishwasher and stove. Plates and utensils were clean to use. Love having the free access to laundry. They have a “social” Monday - Wednesday in the main area where they offer free hot appetizer and free beer & wine. Their hot breakfast was so great and loved the varieties of food each day. Great value for this place. Felt safe with the parking and front entrance. Would definitely come back here again for our next stay, and highly recommend this to everyone.
Stayed 3 nights in Apr 2024
Response from Iris van Giessen, Guest Services Manager on 8 Apr,2024
Thank you for taking the time to share your experience. We are delighted to have been your hotel of choice and that we were able to satisfy your expectations. We're glad you enjoyed all the amenities and The Social as well. We look forward to your next visit to Seattle!

10/10 Excellent

suzanne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff and service were excellent
Stayed 1 night in Apr 2024
Response from Iris van Giessen, Guest Services Manager on 8 Apr,2024
Thank you for taking the time to share your experience. We are delighted to have been your hotel of choice and that we were able to satisfy your expectations. If your plans return you to Seattle, it would be our pleasure to welcome you back.

4/10 Poor

Jennifer

Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
Vehicle parking unground, if you have a truck you will have to make other parking arrangements. Compact SUVs will make it okay. But full size SUVs are a hit or miss. When you have a 3pm checkin it could be an hour or later before you can really checkin.
Stayed 1 night in Mar 2024
Response from Iris van Giessen, Guest Services Manager on 2 Apr,2024
Thank you for taking the time to write a review. Please accept my sincere apologies for not meeting your expectations. We hope you will give us another opportunity to host you.

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel! The room was spacious and clean. I loved having a full kitchen in my room! It was within walking distance to lots of fun Fremont stuff!
Stayed 3 nights in Mar 2024
Response from Iris van Giessen, Guest Services Manager on 26 Mar,2024
Thank you for taking the time to share your experience. We are delighted you enjoyed your stay with us. We hope to have the opportunity to host you again in the future.

10/10 Excellent

Graham

Travelled with family and small children, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great amenities including pool and gym. The breakfast was great for myself and my family as well. The concierge Tre was very helpful and polite as well.
Stayed 2 nights in Mar 2024
Response from Iris van Giessen, Guest Services Manager on 26 Mar,2024
Thank you very much for your feedback! We are so happy to hear that Tre took care of you during your stay. He is known for his awesome hospitality and we are glad that he was able to assist you and your family during your stay with us. We hope to welcome you back in the future!

4/10 Poor

Kay

Stayed 1 night in Mar 2024
Response from Iris van Giessen, Guest Services Manager on 16 Apr,2024
We appreciate your feedback.

10/10 Excellent

Gang

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Iris van Giessen, Guest Services Manager on 20 Mar,2024
Thank you for taking the time to share your experience. We are delighted to have been your hotel of choice and that we were able to satisfy your expectations. We look forward to your next visit to Seattle!

10/10 Excellent

Chelle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is wonderful, it’s clean!
Stayed 1 night in Mar 2024
Response from Iris van Giessen, Guest Services Manager on 20 Mar,2024
Thank you very much for your feedback!

10/10 Excellent

Jun

Liked: Cleanliness, staff & service, property conditions & facilities
very good
Stayed 1 night in Mar 2024
Response from Iris van Giessen, Guest Services Manager on 20 Mar,2024
Thank you very much for your feedback!

10/10 Excellent

Jim

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Social hour was nice.
Stayed 1 night in Mar 2024
Response from Iris van Giessen, Guest Services Manager on 20 Mar,2024
Thank you very much for your feedback!

8/10 Good

Margaret

Loved the kitchen in my room. Got lost trying to figure out how to get there coming from the north…..can’t cross Aurora!
Stayed 2 nights in Mar 2024
Response from Iris van Giessen, Guest Services Manager on 7 Mar,2024
Thank you for taking the time to tell us about your experience at the Staybridge Suites Seattle - Fremont. We hope to see you again the next time your travels bring you to Seattle.

10/10 Excellent

Weili

Travelled with family
Excellent
Stayed 5 nights in Feb 2024
Response from Iris van Giessen, Guest Services Manager on 26 Feb,2024
We appreciate your feedback. We'd love to host you again if you return to the area.

10/10 Excellent

Rodolfo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Iris van Giessen, Guest Services Manager on 20 Feb,2024
We appreciate your business and kind review. We'd love to host you again if your travels return you to Seattle.

10/10 Excellent

Michelle, Hazlet

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed here for two nights in February 2024 and really enjoyed my stay. The room was fantastic and spacious, it literally had everything I needed and more. The staff is phenomenal, they are very friendly and willing to help. Emily at the front desk is so sweet… I arrived at the hotel very early and no rooms were available for early check-in and she did everything possible to get me a room as soon as possible! Everything was clean, the breakfast was great, and there’s a 24 hour gym which was a big bonus for me! I’d recommend this hotel to anyone!
Stayed 2 nights in Feb 2024
Response from Iris van Giessen, Guest Services Manager on 16 Feb,2024
Thank you very much for your feedback! I'm so happy to hear that Emily took care of you during your stay. She is still new to the hotel but can deliver incredible hospitality and I'm glad she was able to assist you with your needs. We hope to welcome you back soon!

10/10 Excellent

barbara

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Our new Go To Hotel in Seattle!!
Stayed 4 nights in Feb 2024
Response from Iris van Giessen, Guest Services Manager on 16 Feb,2024
Thank you for taking the time to share your experience. We are delighted to have been your hotel of choice and that we were able to satisfy your expectations. If your plans return you to Seattle, it would be our pleasure to welcome you back!

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is my go-to place to stay if I'm going anywhere around Fremont. Staff is excellent, rooms are just like being at home. Gentlemen that run the breakfast buffet in the morning are exceptional!
Stayed 1 night in Jan 2024
Response from Iris van Giessen, Guest Services Manager on 12 Feb,2024
Dear Brian,Thank you very much for your kind review of our hotel. I'm thrilled that you noticed the staff here and want to let you know that customer service is something we pride ourselves on. Thank you for staying with us and we hope to see you again soon.

6/10 Okay

Maria

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Iris van Giessen, Guest Services Manager on 8 Feb,2024
We appreciate your feedback and hope to see you again sometime soon.

10/10 Excellent

Marie

Liked: Cleanliness, staff & service, property conditions & facilities
Pet friendly, nice dog walk/potty area on 4th flooe, cleanliness and very pleasant staff.
Stayed 1 night in Jan 2024
Response from Iris van Giessen, Guest Services Manager on 29 Jan,2024
Thank you for taking the time to share your experience. We are delighted to have been your hotel of choice and that we were able to satisfy your expectations. We look forward to your next visit to Seattle!

10/10 Excellent

Amanda

Stayed 1 night in Jan 2024
Response from Iris van Giessen, Guest Services Manager on 29 Jan,2024
Thank you for your kind review of our hotel. We hope to see you again soon.

10/10 Excellent

Sarita

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms need a coffe table n end tables in the living room n usb ports to charge electronics
Stayed 1 night in Jan 2024
Response from Iris van Giessen, Guest Services Manager on 29 Jan,2024
Thank you for taking the time to share your experience. We are delighted to have been your hotel of choice. If your plans return you to Seattle, it would be our pleasure to welcome you back.

8/10 Good

Mackenzie

Travelled with group
Liked: Staff & service, property conditions & facilities, room comfort
Would recommend
Customer service was excellent. Location was good, condition of the room was good. I got a king bed suite for an awesome price. Cleanliness was the only thing we had an issue with. Our room was fine, just some hairs in the bathtub. Our friends had vomit in their bathroom and had to change rooms, but I would say that probably was a fluke and the cleanliness of the hotel altogether was pretty good. I would probably stay here again in the future just because it's pretty great quality for the price.
Stayed 1 night in Jan 2024
Response from Iris van Giessen, Guest Services Manager on 29 Jan,2024
Thank you for taking the time to share your experience. We are delighted to have been your hotel of choice. Providing the highest level of quality and personalized customer service is our mission and we are disappointed to have let you down. We would like to assure you that your feedback has been shared with our teams to continue to improve our service and hospitality. We look forward to your next visit to Seattle!

6/10 Okay

Verified traveller

Business traveller
Liked: Room comfort
A Disappointment This Stay
Very difficult to reach on Aurora if traveling from Northgate area. Was told last time by staff to mention we were there for medical procedure at U W for possible upgrade, so I did. Had opposite effect...was given basic room with small bed on 2nd floor right next to busy road with loud traffic. The couch upholstery was shabby and torn, the fire sprinkler leaked water from the ceiling onto kitchen floor and was a slip hazard, the pool had zero pool towels and the coffee bar had no hot chocolate. Breakfast had no potatoes or meat. I was disappointed as my other 2 stays were delightful and everything had been super. Not this time, it was like they changed managers, and this one does not emphasize attention to detail. We will choose a different hotel for future UW appointments.
Stayed 1 night in Jan 2024
Response from Iris van Giessen, Guest Services Manager on 29 Jan,2024
Thank you for rating our hotel here at Staybridge Suites and giving us a descriptive review of your stay. We do apologize for the incident that you ran into that had a negative effect on your stay. We are saddened that we were not able to uphold our standards for you and consequently have you choose somewhere else to stay next time. We thank you for bringing this to our attention and hope that you are willing to give us another opportunity to welcome you back in the future.

10/10 Excellent

Lindsey

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay! Safe parking, would recommend and stay again!
Stayed 1 night in Jan 2024
Response from Iris van Giessen, Guest Services Manager on 22 Jan,2024
Thank you for taking the time to share your experience. We are delighted to have been your hotel of choice and that we were able to satisfy your expectations. If your plans return you to Seattle, it would be our pleasure to welcome you back.

10/10 Excellent

Jacqueline

Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2024
Response from Iris van Giessen, Guest Services Manager on 29 Jan,2024
Thank you for taking the time to tell us about your experience at the Staybridge Suites Seattle - Fremont. We look forward to your next visit to Seattle!

8/10 Good

Chris

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed our stay. The unit was great. Comfortabl bed and good kitchen amenities. Location very convenient for when we took the bus into town. The downsides…. Parking garage a bit tight for our larger vehicle. Thought it was not great to not offer breakfast till 7.30 am in the weekend - this is really too late for people who need to travel or get on the road for other reasons. Even 7 am would have been better. 6.30 am good during the week.
Stayed 3 nights in Jan 2024
Response from Iris van Giessen, Guest Services Manager on 21 Jan,2024
Thank you for taking the time to share your experience. We are delighted to have been your hotel of choice and that we were able to satisfy your expectations. If your plans return you to Seattle, it would be our pleasure to welcome you back.

10/10 Excellent

Adam

Stayed 1 night in Jan 2024
Response from Iris van Giessen, Guest Services Manager on 21 Jan,2024
We appreciate your nice review of our hotel and hope to see you again sometime soon.

10/10 Excellent

Geene

Stayed 1 night in Jan 2024
Response from Iris van Giessen, Guest Services Manager on 10 Feb,2024
Thank you for staying with us. We appreciate your business and hope we'll see you again sometime soon.

8/10 Good

Holly

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
The good: Room was very well appointed giving the feeling of an apartment. The Bad: The Hot water heater made noise all night long and road noise made it difficult to sleep
Stayed 1 night in Jan 2024
Response from Iris van Giessen, Guest Services Manager on 20 Jan,2024
Thank you for rating our hotel here at Staybridge Suites Seattle - Fremont. Your feedback allows us to better ourselves as a team, and we wouldn't be able to do that without you. We appreciate your business and hope you will stay with us again.

10/10 Excellent

maria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ok
Response from Iris van Giessen, Guest Services Manager on 14 Jan,2024
We appreciate your feedback and hope you'll stay with us again sometime soon.

10/10 Excellent

Tammy

Stayed 3 nights in Dec 2023
Response from Iris van Giessen, Guest Services Manager on 29 Jan,2024
We appreciate your feedback and hope you'll come to stay with us again sometime soon.

6/10 Okay

Reese

Disliked: Property conditions & facilities
Stayed 1 night in Jan 2024
Response from Iris van Giessen, Guest Services Manager on 9 Jan,2024
Thank you for taking the time to share your experience. If your plans return you to Seattle, it would be our pleasure to welcome you back.

10/10 Excellent

Connie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Iris van Giessen, Guest Services Manager on 9 Jan,2024
We appreciate your feedback. If your plans return you to Seattle, it would be our pleasure to welcome you back.

10/10 Excellent

Rachel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Iris van Giessen, Guest Services Manager on 9 Jan,2024
We appreciate your feedback!

10/10 Excellent

Rachel

Stayed 1 night in Dec 2023
Response from Iris van Giessen, Guest Services Manager on 9 Jan,2024
Thank you for taking the time to share your experience. We are delighted to have been your hotel of choice and that we were able to satisfy your expectations. If your plans return you to Seattle, it would be our pleasure to welcome you back.

10/10 Excellent

Ryan

Stayed 1 night in Oct 2023
Response from Iris van Giessen, Guest Services Manager on 9 Jan,2024
We appreciate your feedback and want to thank you for your great recommendation of our hotel. We look forward to your next visit to Seattle!

8/10 Good

Jeffrey

Liked: Cleanliness
Stayed 3 nights in Dec 2023
Response from Iris van Giessen, Guest Services Manager on 9 Jan,2024
Thank you for taking the time to share your experience. We are delighted to have been your hotel of choice and that we were able to satisfy your expectations. If your plans return you to Seattle, it would be our pleasure to welcome you back.

8/10 Good

Christiana

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good Hotel in a convenient area
Stayed 4 nights in Dec 2023
Response from Iris van Giessen, Guest Services Manager on 9 Jan,2024
Thank you for rating our hotel here at Staybridge Suites. We are honored that you chose our hotel to host you while here in Seattle. Please come again.

4/10 Poor

Michael

Travelled with family
Disliked: Cleanliness
Need improvement in service
No room cleaning, they said because they did not have the staff. Not my problem, hotel was also not very clean. Desk clerk did not advise us on staff for cleaning or how to use the card for power in the room. As for parking its a joke almost most of the spaces are for compact cars and the normal are for VIP which most where not used so I use one anyway.
Stayed 2 nights in Dec 2023
Response from Iris van Giessen, Guest Services Manager on 9 Jan,2024
Thank you for staying at the Staybridge Suites and for taking the time to write a review. We would like to sincerely apologize for the issues you experienced. Providing the highest level of quality and personalized customer service is our mission and we are disappointed to have let you down. We would like to assure you that your feedback has been shared with our team to continue to improve our service and hospitality. We thank you for bringing this to our attention and hope that in the future you are willing to give us another opportunity to welcome you back.

10/10 Excellent

Jenifer

Stayed 1 night in Jan 2024
Response from Iris van Giessen, Guest Services Manager on 9 Jan,2024
Thank you for taking the time to share your experience. We are delighted to have been your hotel of choice and that we were able to satisfy your expectations. We look forward to your next visit to Seattle!

6/10 Okay

Marcie

Travelled with group
Large room, clean but lots of road noise.
Did nit have we enough parking and looked like some homelss living in car a in garage. Not any hot food choices for gluten free breakfast.
Stayed 1 night in Dec 2023
Response from Iris van Giessen, Guest Services Manager on 9 Jan,2024
Thank you for taking the time to share your experience. We hope you will give us another opportunity to serve you.

8/10 Good

Ryan

Travelled with family
Liked: Staff & service, room comfort
Stayed 1 night in Dec 2023
Response from Iris van Giessen, Guest Services Manager on 2 Jan,2024
We appreciate your feedback and hope to see you again soon!

10/10 Excellent

Sharlié

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Iris van Giessen, Guest Services Manager on 2 Jan,2024
Thank you for taking the time to write a review. We are delighted you enjoyed your stay with us. We hope to have the opportunity to host you again in the future.

8/10 Good

Juliana

Stayed 1 night in Dec 2023
Response from Iris van Giessen, Guest Services Manager on 2 Jan,2024
Thank you for taking the time to share your experience. We are delighted to have been your hotel of choice and that we were able to satisfy your expectations. We look forward to your next visit to Seattle!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tyler (front desk) was amazing! He was kind, professional and very friendly. Even our frenchie love him☺️ will definitely stay again here again when in town.
Stayed 5 nights in Dec 2023
Response from Iris van Giessen, Guest Services Manager on 2 Jan,2024
Thank you so much for your feedback! We are so happy to hear Tre took care of you during your stay. He is known for his awesome hospitality and we are glad he was also able to assist you and your family with your needs during your stay with us. We hope to welcome you back again in the future!