"I would like to first say we love this facility, the closeness to all things in Sedona.
The staff on the other hand is not about helping at all.
From the time we arrived to the time we tried to utilize the facilities we were treated poorly.
This is a time share facility and if you are not a member expect to be treated poorly.
We actually reached out to the manager who said he would contact us. He didn’t and it says everything about this facility. As we waited for 45 min to access to the game room this employee sat in an event and watched us. Only to tell us us to to leave promptly at close time.
Plenty of excuses by the staff, and no response by management who promised to call us in regards to the issue. Wish the stay could have been better and that the owners and management cared more about how people who stayed there were treated."