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"The hotel itself is clean, well-maintained, and comfortable. The rooms are nice and the overall property is well kept. If you’re just staying inside the hotel, it’s a pleasant experience. However, the surrounding area was not enjoyable. It’s quite loud, feels crowded, and overall lacks cleanliness. The food options nearby are low quality, and there were prostitutes outside at night, which made it feel less safe and not suitable for families. If this hotel were located in a better area, it would be a great stay. As it stands, the property is good, but the location significantly impacts the experience."

"Rooms were disgusting and small. Bathrooms were not clean at all. Staff at the bar were rude. Wouldn’t let you sit and watch the live band unless you ordered drinks even if you are staying at the hotel. Checking into the hotel was chaos. Not organized at all. I would never recommend or stay here ever again! "

"Staff were great. Surrounding areas outside resort were dirty. Beach had a lot of garbage on it. "

"We highly recommend pampering yourself and staying here!! Our villa was beautiful and very well maintained. I loved the pool with the pretty plants and open concept including the indoor/outdoor living space. The staff were so kind and gracious, taking care of us the whole time. I got sick while there and they were so great at checking in on me. As an added bonus, if you like shopping for unique clothing as much as I do, guests staying there get a 15% discount next door at TStore. I'm so pumped about the pieces I bought!! Beautifully made and some from local designers. "

"beautiful scenery and green lush plantation around the hotel. My kids enjoyed the pool, great selection for buffet. excellent customer service and centrally located in Ubud."

"The staff"

"The best part of staying at the “express” is that the resort is right next door and we could go to the amazing spa and restaurant and consult the concierge. It felt like a very safe clean hotel at a very reasonable price near everything you could want."

"Honestly the only good thing about Hard Rock is the pool area. Kids loved that as they would any pool. The rest is outdated. The entire set up and trek to get to breakfast/pool/outside is a mission in itself. Do not rate the place for the money spent"

"Property quite old and used, hallway carpets look horrible. Furniture in rooms also very used, but spacious rooms. Staff is lovely and location is convenient."