Aerotel Kuala Lumpur (Airport Hotel), gateway@klia2

You can’t beat the location, it’s inside the airport building, and there are many shops including grocery store. However, the common shower area has 3 stalls that are small and have gaps in the glass doors, making the entire stall stays wet. Check in staff are chatting with each other instead of helping customers, and when they help, it is not according to queue sequence. Sound proof in each room is very poor.

While we were sleeping, somebody was trying so long to open our door, by inserting the card to unlock the security lock. After the investigation, the hotel told us it was their housekeeping staff, which he thought our room had already checked out. If this was the case, the staff should double check with the front desk when he could not open the door, instead of trying to unlock the security lock.