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Reviews of Orange County Belek - Family Only

5 out of 5
Orange County Belek - Family Only
Bogazak mah. Akdeniz Cad. 50, Sok. No:18 Bogazkent SERIK, Serik, Antalya

Reviews

8.2

Very good

Rating 10 - Excellent. 93 out of 196 reviews" "
Rating 8 - Good. 59 out of 196 reviews" "
Rating 6 - Okay. 23 out of 196 reviews" "
Rating 4 - Poor. 9 out of 196 reviews" "
Rating 2 - Terrible. 12 out of 196 reviews" "

8.8/10

Cleanliness

8.2/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Nino

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2024
Response from CRM on 19 Feb,2024
Dear Nino,We are delighted to see that you have enjoyed your stay and evaluated us with full points. We will be happy to have a chance top welcome you once again in Orange County Hotels.Customer Relationship ManagementOrange County Hotels

8/10 Good

Mansour

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, friendly staff and super clean. Only little far from city but if you have a car it’s not a problem.
Stayed 7 nights in Feb 2024
Response from CRM on 16 Feb,2024
Dear Mansour,We are delighted to see that you have evaluated us with full points. Thank you very much for your kind words about the hotel staff, which was doing their best in order to make your holiday as comfortable as possible. We are very glad that you have been satisfied with the hotel service level. We will be happy to have a chance top welcome you once again in Orange County Hotels.Customer Relationship ManagementOrange County Hotels

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, property conditions & facilities
Nice property good staff good food , only criticism the volley ball playing surface needs looking at to many people getting cuts which spoilt a great fun activitie shows at night need to have a bit more variety
Stayed 3 nights in Nov 2023
Response from CRM on 10 Nov,2023
Dear Gary, We are very glad to learn that you had joyfull time during your stay in Orange County. It was a great pleasure to welcome you! Thank you as well for your constructive comments, which we will take in mind in our future work. We will be happy to welcome you as our dear repeat guests once again! Respectfully Customer Relationship ManagementOrange County Hotels

6/10 Okay

Akbar, ilford

Liked: Cleanliness, staff & service
Stayed 5 nights in Oct 2023
Response from CRM on 3 Nov,2023
Dear Akbar,thank you for your rating. We wish you heathy days. Kind regards,Orange County Hotels CRM

6/10 Okay

Ayhan

Stayed 3 nights in Oct 2023
Response from CRM on 2 Nov,2023
Değerli Misafirimiz Ayhan Bey,değerlendirmeniz için teşekkür ederiz. Orange County Hotels CRM

8/10 Good

Gary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great food friendly helpful staff everywhere in hotel ( only English person here so you could feel a bit lonely) the place has a lovely feel to it nice atmosphere
Stayed 3 nights in Oct 2023
Response from CRM on 30 Oct,2023
Dear Gary, Thank you very much for your feedback and high rating. We are very glad to learn that you had joyfull time during your stay in Orange County. It was a great pleasure to welcome you! We will be happy to welcome you as our dear repeat guests once again! Respectfully Customer Relationship ManagementOrange County Hotels

8/10 Good

Dr Molnár

Stayed 7 nights in Oct 2023
Response from CRM on 30 Oct,2023
Dear Dr Molnar, thank you very much for your evulation. We will be happy to have a chance top welcome you once again in Orange County Hotels.Customer Relationship ManagementOrange County Hotels

4/10 Poor

Julia

Disliked: Staff & service
Stayed 5 nights in Oct 2023
Response from CRM on 1 Nov,2023
Dear Julia,We tried to help you with all the issues you conveyed to us during your stay. All information about our facility and rooms is available on our website. Despite this, you have been allocated a room with a shower where you can stay comfortably with your mothers. Subsequently, support was given for all your requests. We wish you a healthy day. Orange County Hotels CRM

8/10 Good

George

Liked: Amenities
Good food, clean facility
Stayed 5 nights in Oct 2023
Response from CRM on 24 Oct,2023
Dear George,We are delighted to see that you have enjoyed your stay. We will be happy to have a chance top welcome you once again in Orange County Hotels.Customer Relationship ManagementOrange County Hotels

10/10 Excellent

Paramjeet

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great experience
Stayed 4 nights in Oct 2023
Response from CRM on 17 Oct,2023
Dear Paramjeet,We are delighted to see that you have enjoyed your stay and evaluated us with full points. We will be happy to have a chance top welcome you once again in Orange County Hotels.Customer Relationship ManagementOrange County Hotels

6/10 Okay

qunot

Travelled with family
Disliked: Staff & service, property conditions & facilities
Stayed 5 nights in Sep 2023
Response from CRM on 7 Oct,2023
Dear qUNOT, Thank you very much for your feedback.It was a great pleasure to welcome you! Kind regards,Customer Relationship ManagementOrange County Hotels

8/10 Good

OMAR

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
I recently stayed at Orange County Belek - Family Concept and had a mixed experience. The cleanliness and food were excellent, and the staff at the kids' area were amazing, providing a great experience for my family. I also appreciated the good options available for children. However, the room service was disappointing. Despite the positive aspects, the service responsiveness needs improvement
Stayed 3 nights in Sep 2023
Response from CRM on 2 Oct,2023
Dear Omar, We are very glad to learn that you had joyfull time during your stay in Orange County. It was a great pleasure to welcome you! Thank you as well for your constructive comments, which we will take in mind in our future work. We will be happy to welcome you as our dear repeat guests once again! Respectfully Customer Relationship ManagementOrange County Hotels

8/10 Good

Diala

Travelled with family
Family Trip
Hotel is big and away from the city family oriented but not much of kids activities Food not bad and reasonable however staff are very rude and lack the welcoming aspect very hard to communicates with or even do the extra mile for the comfort of their guests price is exaggerated compared to the value you get overall was ok
Stayed 4 nights in Aug 2023
Response from CRM on 6 Sept,2023
Dear Diala,thank you so much for taking your time to write a review on google. Your opinion is very important for our quality management and helps us to continiously improve our hotel in order to make all of our guest having a nice holiday.You have been upgraded for the room category. Thank you as well for your constructive comments, which we will take in mind in our future work. We will be happy to welcome you as our dear repeat guests once again! Respectfully Customer Relationship ManagementOrange County Hotels CRM

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
The hotel was nice, there is a lot of thing to do there with kids, they had a lot of fun. The food was good, a lot from all, all the time.
Stayed 4 nights in Aug 2023
Response from CRM on 28 Aug,2023
Dear Guest, Thank you very much for your feedback and high rating. We are very glad to learn that you had joyfull time during your stay in Orange County. It was a great pleasure to welcome you! We will be happy to welcome you as our dear repeat guests once again! Respectfully Customer Relationship ManagementOrange County Hotels

6/10 Okay

Jules

Travelled with family
Disliked: Property conditions & facilities, room comfort
Stayed 4 nights in Aug 2023
Response from CRM on 21 Aug,2023
Dear,thank you very much for your review.We will be happy to have a chance top welcome you once again in Orange County Hotels.Customer Relationship ManagementOrange County Hotels

8/10 Good

Mahmood

Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
Good for children, cleaning, but they must improve more the staff in bars and in main restaurant , the ashower high for children and for old people.. some rules don’t maintain in the real specialy with hospitality the children , they account the children
Stayed 6 nights in Jul 2023
Response from CRM on 27 Jul,2023
Dear Mahmood, Thank you very much for your feedback and high rating. We are very glad to learn that you had joyfull time during your stay in Orange County. It was a great pleasure to welcome you! Thank you as well for your constructive comments, which we will take in mind in our future work. We will be happy to welcome you as our dear repeat guests once again! Respectfully Customer Relationship ManagementOrange County Hotels

10/10 Excellent

Nashwan

Stayed 8 nights in Jul 2023
Response from CRM on 27 Jul,2023
Dear Nashwan,We are delighted to see that you have enjoyed your stay and evaluated us with full points. We will be happy to have a chance top welcome you once again in Orange County Hotels.Customer Relationship ManagementOrange County Hotels

8/10 Good

Yalcin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in Jul 2023
Response from CRM on 19 Jul,2023
Değerli Misafirimiz Yalçın Bey,Tatiliniz için otelimizi tercih ettiğiniz ve değerlendirdiğiniz için teşekkür ederiz.Konaklamanızdan memnun kalmanıza sevindik ve misafirlerimizi memnun etmek için çabalamaya devam edeceğiz.Tüm güler yüzlü ekibimiz sizleri tekrar misafir olarak ağırlamaktan mutluluk duyacağız.Customer Relationship ManagementOrange County Hotels

10/10 Excellent

Natacha

Stayed 9 nights in Jul 2023
Response from CRM on 19 Jul,2023
Dear Natacha,We are delighted to see that you have enjoyed your stay and evaluated us with full points. We will be happy to have a chance top welcome you once again in Orange County Hotels.Customer Relationship ManagementOrange County Hotels

10/10 Excellent

Arife

Stayed 6 nights in Jul 2023
Response from CRM on 18 Jul,2023
Dear Arife,Foremost, thank you very much for choosing our hotel. We are delighted to see that you have enjoyed your stay and evaluated us with full points.We look forward to presenting you with another nice experience here at Orange County.Best Regards,Customer Relationship ManagementOrange County Hotels

6/10 Okay

Lars

Stayed 7 nights in Jun 2023
Response from CRM on 13 Jul,2023
Dear Lars,Thank you very much for your feedback. We are very glad to learn that you had joyfull time during your stay in Orange County. It was a great pleasure to welcome you! We will be happy to welcome you as our dear repeat guests once again! Respectfully Customer Relationship ManagementOrange County Hotels

8/10 Good

Mattias

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 7 nights in Apr 2023
Response from CRM on 11 May,2023
Sehr geehrter Herr Mattias,vielen Danke für Ihre Bewertung. Es freut uns sehr, dass Sie mit Ihrem Aufenthalt zufrieden waren und Ihnen unser Hotel gefallen hat. Das gesamte Team laesst Sie ganz herzlich grüssen und freut sich schon jetzt Sie bald wieder bei uns willkommen heissen zu dürfen.Mit freundlichen GrüssenOrange County Hotels CRM

10/10 Excellent

safenaz

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The food and atmosphere were good. The receptionist and manager were very pleasant and helpful. The staff did their job. Few of them were very pleasant. They are not very friendly in the restaurant however they did their job The 2 ladies nest to the beach made gozleme. We had it on April 24 th. They were the best. Very friendly and pleasant the gozleme was amazing I would visit Orange County again. The first day we arrived the person checked us in but very pleasant helpful and professional. The front desk staff was amazing. A wonderful manager Not forgetting the cleaning staff. They were beyond expectation Like I said the restaurant staff was not the friendliest but they did their job snd the good wax excellent The entertainment can be improved but the entertainment staff was amazing with our 7 year old. They kids program was wonderful Love the belly dancing. Should have more belly dancing instead of just 1 nite Thank you all at Orange County. See you again
Stayed 9 nights in Apr 2023
Response from CRM on 28 Apr,2023
Dear Safenaz, Thank you very much for your feedback and high rating. We are very glad to learn that you had joyfull time during your stay in Orange County Belek. It was a great pleasure to welcome you! Thank you as well for your constructive comments, which we will take in mind in our future work. We will be happy to welcome you as our dear repeat guests once again! Respectfully Customer Relationship ManagementOrange County Hotels

10/10 Excellent

Dimitry

Stayed 7 nights in Apr 2023
Response from CRM on 19 Apr,2023
Dear Dimitry,We are delighted to see that you have enjoyed your stay and evaluated us with full points. We will be happy to have a chance top welcome you once again in Orange County Hotels.Customer Relationship ManagementOrange County Hotels

8/10 Good

Yacob

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are friendly
Stayed 5 nights in Apr 2023
Response from CRM on 15 Apr,2023
Dear Yacob,We are delighted to see that you have enjoyed your stay and evaluated us with full points. Thank you very much for your nice words for our staff.We will be happy to have a chance top welcome you once again in Orange County Hotels.Customer Relationship ManagementOrange County Hotels

8/10 Good

Orhan

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were very impressed with the cleanliness of the property including being very well-maintained. We appreciated the close attention of the front desk staff. Being sea front is also a big plus. We also really liked the comfort of our room. On the other side, there are a couple things that need to be fixed/ revisited: The food quality and diversity should be improved. All those cats within the hotel should be removed. The restaurant staff should offer a warm welcome to all guests at the time of entry and exit. And finally, there should be a fast food restaurant serving food between lunch and dinner time.
Response from CRM on 23 Dec,2022
Dear Orhan, Thank you very much for your feedback and high rating. We are very glad to learn that you had joyfull time during your stay in Orange County. It was a great pleasure to welcome you! Thank you as well for your constructive comments, whcih we will take in mind in our future work. We will be happy to welcome you as our dear repeat guests once again! Respectfully Customer Relationship ManagementOrange County Hotels

8/10 Good

Fatma

Stayed 4 nights in Nov 2022
Response from CRM on 18 Nov,2022
Merhaba Fatma Hanım,yüksek değerlendirmeniz için teşekkür ederiz. Sizlere tekrar Merhaba diyebilmek ümidiyle.Customer Relationship ManagementOrange County Hotels

4/10 Poor

Ekaterina

10/10 Excellent

Amjed

Stayed 5 nights in Oct 2022
Response from CRM on 15 Oct,2022
Dear Amjed,thank you very much for your high review.We will be happy to welcome you as our dear repeat guests once again! RespectfullyOrange County Hotels CRM

10/10 Excellent

Laura

Stayed 4 nights in Sep 2022
Response from CRM on 22 Sept,2022
Dear Laura,Thank you very much for your high rating.Sincerly,Orange County Hotels CRM

10/10 Excellent

Semra

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful
Excellent holiday for me and for my son The food ,services ,all is perfect very friendly and helpful staf . Thank you
Stayed 7 nights in Sep 2022
Response from CRM on 22 Sept,2022
Dear Semra,thank you very much for your rating and review. It's a pelasur efor us, that you and your son enjoyed your holiday. Sincerly,Orange County Hotels CRM

10/10 Excellent

Maneshina

Stayed 7 nights in Sep 2022

10/10 Excellent

Aymen

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Vere good
Stayed 4 nights in Sep 2022
Response from CRM on 13 Sept,2022
Dear Aymen,thank you very much. Orange County Hotels

10/10 Excellent

Islam

Stayed 7 nights in Aug 2022
Response from Guest Relations department on 24 Aug,2022
Dear İslam,Thank you for high rating!Best regards,Guest Relations department

6/10 Okay

yosef

Stayed 3 nights in Aug 2022
Response from CRM on 11 Oct,2022
Dear Yosef,thank you very much for your review.Kind regards,

2/10 Terrible

Baris

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2022
Response from Guest Relations department on 15 Aug,2022
Sayın Barış Bey, Yapmış olduğunuz yorum ve puanlamadan dolayı ilginiz için teşekkür ederiz, bu yorumunuz kendimizi geliştirmek adına bizim için çok değerlidir ve dikkate alınacaktır. Fiyatlarla ilgili olan düşünceniz yalnızca tesisimizle alakalı olmayıp dolaylı yollardan rezervasyon yaptığınız için platformla alakalı olduğunu hatırlatmak isteriz. Sizi tekrar ağırlamaktan mutluluk duyarız. Saygılarımızla, Misafir İlişkileri departmanı

4/10 Poor

Camilla

Stayed 7 nights in Jul 2022

10/10 Excellent

emad

Stayed 6 nights in Jul 2022
Response from Guest Relations department on 3 Aug,2022
Thank you very much for your high rating!

10/10 Excellent

Mehmed

Stayed 6 nights in Jul 2022

8/10 Good

Dzhwar

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great for family
it was amazing hotel
Stayed 4 nights in Jul 2022
Response from Guest Relations department on 19 Jul,2022
Dear Mr. Dzhwar, Thank you for your high rating! Best regards, Guest Relaitons department

10/10 Excellent

Nagham

Stayed 15 nights in Jun 2022
Response from Guest Relations department on 15 Jul,2022
Dear guests, Thank you very much for your feedback! We are glad that you had joyfull time during your stay! Best regards, Guest Relations department

2/10 Terrible

Ismail

Stayed 5 nights in Jun 2022

4/10 Poor

GOKHAN

Stayed 5 nights in Jun 2022

8/10 Good

Murat

Stayed 2 nights in Jun 2022

8/10 Good

Dilek

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Massage and spa services were excellent. Food variety was really good. Only negative thing there was no gameroom at the hotel. It was big disappointment for my kids.
Stayed 4 nights in Jun 2022
Response from Guest Relations department on 15 Jun,2022
Dear Dilek, Thank you very much for your feedback and photoes. We are glad that you and your kids have been liked the hotel services and the choice of the food on the buffet. At the same time thanks you for your advices about gameroom facilities. We wil take it mind in our future work. Best regards, Guest Relations department

10/10 Excellent

Ramunas

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean
Stayed 11 nights in May 2022
Response from CRM on 10 Jun,2022
Dear Ramunas, thank you very much for your high rating. We are looking forward to welcoming you again in one of our hotels and send you sunny greetings from Antalya. Kind regards, Orange County Hotels CRM

8/10 Good

Amer

Stayed 2 nights in May 2022

10/10 Excellent

Oktay

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2022
Response from Guest Relations department on 24 May,2022
Dear guests, We are happy to learn that you had joyfull time during your stay in Orange County Belek! Best regards, Guest Relations department

10/10 Excellent

Josephine

Travelled with family
Liked: Cleanliness, staff & service
All meals in fact everything included - food was great - service was wonderful
Stayed 3 nights in May 2022
Response from CRM on 11 Jun,2022
Dear Josephine, thank you very much for your high rating. Kind regards, Orange County Hotels CRM

2/10 Terrible

ercan

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Apr 2022