This hostel is okay. When i first checked in, they had indicated a self check in was sent but nothing was sent. Albeit i booked through hotels.com, everything seemed disorganized. Upon my arrival and waiting 10 min, i had to ask someone in the halls can i check in. I was instructed to just check my name on a list and head up to my room, no showing of the hostel where things are, no understanding of a key, nothing. Additionally one of the nights we had a situation of a horrid snorer. Many of us departed the room to sleep in our cars therefore not utilizing the amenities. I requested a refund and although she was willing too she was unable to initiate one. This was not the concern. The whole time she kept reinforcing "something that is not under our control or fault" even though i had politely stated I understand it is not their fault, it is still their responsibility to refund non-use of their facilities. It was just a belittling conversation the whole time with management for something i understood already. Also signs all over the hostel state "dont slam doors", but there is a family in this hostel with kids so expect kids screaming and slamming doors well into midnight and talking into the early hours.