Sha'am Holidays

Clean room but outdated furniture. Comfortable beds and pillows. Friendly and helpful staff. Breakfast and food at Risen Cafe & Artisan Bakery 5/5.

Attentive staff and welcoming. Room was good size with comfortable bed, good views from the south side of the hotel however at time of stay construction site at the north side out the balcony at time of review. Good breakfast options.

I had an absolutely fantastic stay at this hotel! The staff was incredibly friendly and attentive. The doorman even greeted me by name upon our arrival. The architecture, interior design, and attention to detail were all top-notch. I had a wonderful night’s sleep.

I loved everything about this hotel. I am surprised more people don’t know about it. If you are in business bay, it’s the place to stay. The rooms are super comfortable, the break

Our stay at The Lana was a lovely experience overall. The hotel is beautiful, elegant, very clean, well maintained, and has a truly luxurious atmosphere. The rooms are impressive, extremely spacious, beautifully designed, and very well kept. The pastry shop at the hotel is definitely a highlight and a must visit. The quality and experience there were excellent. However, for a hotel of this level, we felt that some details in the guest experience could be improved. The pool area was quite crowded, the water felt warm and unclear, and there was almost no shade available for hotel guests. The toiletries in the room were also disappointing compared to the standard expected from a luxury hotel. The biggest area for improvement is service consistency. There seemed to be many staff members, but sometimes the organization and communication felt unclear. During breakfast, simple requests such as ordering an espresso could take a very long time. I would especially like to mention Giulietta, one of the waitresses, who was absolutely wonderful. She was professional, attentive, kind, and genuinely helpful. She was the one person who truly stood out and made us feel well taken care of. Overall, The Lana is a beautiful luxury hotel with amazing design, excellent rooms, and a great pastry experience. However, we felt that more attention to small details and a stronger service culture are needed to create the true “wow” factor expected from a hotel at this level.