We booked a family room at this hotel. When we arrived we were told they didnot do family rooms at all in this hotel, they said we had booked a double room
They actually said we could not have 3 people in a room as it was not allowed, they said they would try and find another hotel with a family room we explained there was 14 of us staying at the same hotel
In fact the staff were a little cocky and abrupt until I produced a screen shot of my booking then there faces dropped and there attitudes changed and we had a camp bed added to the room big u turn on hotel policy when it was there fault
Will not be returning again to travel lodge