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Reviews of lnsail Hotels Luohu Port Railway Station Shenzhen

3.5 out of 5
lnsail Hotels Luohu Port Railway Station Shenzhen
First Floor, Chaoshan Mansion, No. 1036, South Dongmen Road, Luohu, Shenzhen

Reviews

7.2

Good

Rating 10 - Excellent. 17 out of 85 reviews" "
Rating 8 - Good. 33 out of 85 reviews" "
Rating 6 - Okay. 20 out of 85 reviews" "
Rating 4 - Poor. 9 out of 85 reviews" "
Rating 2 - Terrible. 6 out of 85 reviews" "

7.6/10

Cleanliness

7.0/10

Staff & service

6.0/10

Amenities

7.2/10

Property conditions & facilities

Reviews

4/10 Poor

Freddy, Singapore

Liked: Cleanliness, staff & service
Expedia provided wrong check-in hotel address (1046 Wenjin Zhong Road) Actual correct check-in hotel address 1036 Wenjin Road There are 3 Insail Hotels in Shenzhen Spent more than an hour to locate the right hotel Spent so much money on the transportation cost Moving from one hotel to another
Stayed 1 night in Nov 2018

8/10 Good

din

Liked: Cleanliness, property conditions & facilities, room comfort
enjoy your stay while you can
Good for few days stay. metro cnnxion exit A1 100metres away only, with supermart and Mcd on other exit C. Room spotlessly clean daily, go for the deluxe with windows. Front desk with a " I no speak english " so have a google translate ready.
Stayed 2 nights in Jul 2018

8/10 Good

ALFRED

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay here again and again
Friendly staff, the manager Mr. Li is a great guy, best value hotel in Shenzhen, most convenient location.
Stayed 1 night in May 2018
Response from lee on 16 Jun,2018
Thank you for your good praise, you recognize our greatest honor, but also give us great motivation, let us continue to improve in the future service, continuous innovation, Yingshang Hotel Luohu port train station shop looking forward to your visit again, we will serve you wholeheartedly!

8/10 Good

ALFRED

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best value hotel !
Very good stay, the best choice in Shenzhen.
Stayed 3 nights in May 2018
Response from lee on 16 Jun,2018
Thank you for your good praise, you recognize our greatest honor, but also give us great motivation, let us continue to improve in the future service, continuous innovation, Yingshang Hotel Luohu port train station shop looking forward to your visit again, we will serve you wholeheartedly!

8/10 Good

ALFRED

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My favorite hotel in Shenzhen
The best value hotel in Lowu, Shenzhen, convenient location, many restaurants, stores, super market, Mcdonald's , KFC , buses, subway, all within walking distance, if you take taxi to this hotel, just the taxi driver to ' Chow Shan Dai Sha ', only costs about RMB 20 from Lowu railway station( Hong Kong Border).
Stayed 2 nights in May 2018
Response from Alan Lee on 16 Jun,2018
Hello, respected guests. Thank you very much for choosing to stay at the Luohu railway station store of our Yingshang hotel. Your satisfaction is our best affirmation and encouragement, our branch is committed to providing you with a friendly and considerate experience, and sincerely look forward to your visit again!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2018
Response from Alan Lee on 21 Jun,2018
尊敬的宾客您好！非常感谢您选择入住我们迎商酒店罗湖口岸火车站店！您的满意就是对我们最好的肯定与激励，我们分店致力于为您提供亲切周到的入住体验，真诚期待您的再次光临！

10/10 Excellent

ALFRED

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sincerely recommend this hotel !
This hotel and staff have made a lot of improvement, whether you are sight seeing , or business trip, will also fit your needs. Lots of restaurants , supermarkets, for locals or tourists, KFC, McDonald's just at the corner. Friendly staff , clean rooms, comfy bedding, I will here again.
Response from Alan Lee on 19 Jun,2018
Thank you for your good praise, you recognize our greatest honor, but also give us great motivation, let us continue to improve in the future service, continuous innovation, Yingshang Hotel Luohu port train station shop looking forward to your visit again, we will serve you wholeheartedly!

4/10 Poor

N, atlanta ga

Liked: Property conditions & facilities, room comfort
Disliked: Cleanliness, staff & service
Not worth jt
This place is a good deal but so are a few others within walking distance. The girl working the front desk is rude and the room looked cleaned but the table tops were still dirty and the cups still had tea in them. There was only a few squares of toilet paper left on the roll and when we called to ask for more (in English), the girl basically said “don’t know what you’re saying” and hung up. We kept calling so finally she found someone who would know.
Stayed 1 night in Apr 2018
Response from Alan Lee on 19 Jun,2018
Thank you for your comments, the problems we pointed out, we will improve in the future, let us continue to improve in the future, continuous innovation, Yingshang Hotel Luohu port train station shop looking forward to your visit again, we will serve you wholeheartedly!

10/10 Excellent

C, ShenZhen China

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location
an ok place for a few nights. Near border and lots of shopping and markets
Stayed 1 night in Apr 2018

8/10 Good

ALFRED

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Right price for nice hotel.
It's the best hotel for me in Shenzhen, friendly staff, clean rooms, convenient area, subway entrance is only 100 yards on the right hand side. KFC and Mc are close by too. Recommend for all travelers.

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Quite a comfortable stay except the bathroom floods after bathing.

10/10 Excellent

ALFRED

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Money well spent
Friendly Staff, convenient area, lots of restaurants, close to Hong Kong Lowu ,10 minutes taxi ride.

10/10 Excellent

Benjamin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2017
Response from Alan Lee on 21 Feb,2018
尊敬的宾客：非常感谢您的好评！您的满意是我们每一位迎商酒店人的骄傲和荣幸！迎商酒店深圳罗湖口岸火车站店位于深圳罗湖区，紧邻罗湖口岸、地铁罗湖站、深圳火车站，步行1000米，仅需10分钟。酒店离东门600米，万象城1.2公里，深圳国际会展中心9.6公里。酒店以精致时尚的环境、舒适人性的客房、高效便捷的设施、恰到好处的服务，带领您体验商务旅行新乐趣。期待您的再次光临与推荐，迎商酒店深圳罗湖口岸火车站店全体员工祝您生活愉快，万事如意！

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lot of better hotels than this one
Cons : Bad smell(sewage) in room, smokers everywhere, not clean at all, multi-use building, lot of companies in different floors, poor breakfast , weak shower pressure, noisy, no English speaking staff, room without windows and ........., Pros: convenient for me to meet with clients, restaurants and super market nearby, RMB $20 taxi ride to Hong Kong border. Do NOT want to book this again.
Stayed 3 nights in Jan 2018
Response from L on 19 Jan,2018
Thank you for choosing our branch. We are honored to be able to serve you. The hotel has prepared many different layout for different guests. I hope our sincere service can bring you more pleasant experience. All the staff of the hotel sincerely look forward to your coming again.

8/10 Good

Shuk kwan

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Nov 2017
Response from L on 19 Jan,2018
尊敬的宾客：非常感谢您的好评！您的满意是我们每一位迎商酒店人的骄傲和荣幸！迎商酒店深圳罗湖口岸火车站店位于深圳罗湖区，紧邻罗湖口岸、地铁罗湖站、深圳火车站，步行1000米，仅需10分钟。酒店离东门600米，万象城1.2公里，深圳国际会展中心9.6公里。酒店以精致时尚的环境、舒适人性的客房、高效便捷的设施、恰到好处的服务，带领您体验商务旅行新乐趣。期待您的再次光临与推荐，迎商酒店深圳罗湖口岸火车站店全体员工祝您生活愉快，万事如意！

4/10 Poor

Disapointed man, China

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
railway hotel
Location is very inconvenient & even the taxi driver had trouble to find it. The free breakfast is so bad. I mean nothing for western breakfast, not even toast & coffee. I had to go out & walk a long distance to find a Starbucks for an expensive breakfast. The internet didn't work & no window in my room. I mean just depressing. Two t.v. stations in English & both were so bad. Best part of the trip? Leaving.
Stayed 2 nights in Aug 2017
Response from QIUMing on 5 Sept,2017
Distinguished guests, Hello! Thank you very much for choosing to stay at the welcome business hotel, Luohu port railway station and share your stay experience! Because of the old building a new hotel decoration, the room will be part of some smell, has been with the change of water pipes to ensure that residents stay, the hotel building is a comprehensive building, there will be other shops and bring inconvenience to you, I hope you can understand, where you live during the encounter related problems can be promptly reflected to the front desk, the hotel 24 the clock was on duty, we will be the first time as much as possible to help you solve the problem, we store dedicated to providing you with warm and thoughtful experience, sincerely look forward to your visit again!

8/10 Good

Mohamed

Liked: Staff & service, property conditions & facilities, room comfort
Nice for the price
尊敬的宾客您好！非常感谢您选择入住迎商酒店罗湖口岸火车站店并分享您的入住感受！在您住期间遇到相关问题可及时反映到前台，酒店24小时全天候有人值班，我们会第一时间尽可能的帮您解决问题，我们分店致力于为您提供亲切周到的入住体验，真诚期待您的再次光临！

8/10 Good

Megan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
尊敬的宾客，您好！非常感谢您选择我们迎商酒店（深圳罗湖口岸火车站店），感谢您的满分点评，酒店优越的地理位置，温馨舒适整洁的入住环境，热忱的个性化服务，受到了众多宾客的好评。很高兴您在酒店享受到了温馨、舒适的入住体验，我们会不断创造更多惊喜，为宾客提供超值服务。衷心希望“迎商酒店”能成为您的第二个家！

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort

4/10 Poor

Verified traveller

No free breakfast.
I stayed at this hotel with a friend for just one night only while visiting Luohu. I paid the extra money when I booked on expedia only to be told that we were not entitled to have breakfast. My friend is Chinese and speaks mandarin. He tried to explain that we had already paid for the breakfast but they kept refusing. In the end, we went to a nice Cantonese place around the corner; however, I wish I would not have paid the extra for a breakfast that we did not receive.

4/10 Poor

Sunny

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
just good location
not really good especially toilet smell

6/10 Okay

Sui Ha

Disliked: Cleanliness, staff & service, room comfort
酒店房間太舊唯一好有電影台睇戲
Stayed 1 night in Jul 2019

2/10 Terrible

Mayling

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019
Response from Lyn on 20 Aug,2019
尊敬的客人：感谢您的点评！小迎很遗憾没能给到您一次完美的入住体验。请允许我们向您表达最诚挚的歉意。非常抱歉给您带来一次不完美的体验，感谢您的反馈，小迎将极力改善哦。在这里也希望您能再给我们一次机会，小迎诚挚邀请您再一次入住酒店，我们将竭诚为您服务，给您一次满意、舒心的入住体验！我们希望在不久的将来有机会为您奉上更好的服务！

6/10 Okay

Verified traveller

Stayed 1 night in Jul 2019

6/10 Okay

Dante

Hotel sufficie te
Hotel in ristrutturazione a questo Prezzo si trova di Molto meglio in Cina comunque abbastanza pulito direi sufficiente,la zona fuori hotel è vissuta molti giovani .....
Stayed 1 night in Feb 2019

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2018

4/10 Poor

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2018
Response from Rock on 9 Nov,2018
尊敬的宾客您好！非常感谢您选择入住我们迎商酒店罗湖口岸火车站店并分享您的入住感受！分店致力于为您提供亲切周到的入住体验！真诚期待您的再次光临！

6/10 Okay

Expedia

Liked: Cleanliness, room comfort
Stayed 2 nights in Oct 2018
Response from Rock on 9 Nov,2018
尊敬的宾客您好！非常感谢您选择入住我们迎商酒店罗湖口岸火车站店并分享您的入住感受！分店致力于为您提供亲切周到的入住体验！真诚期待您的再次光临！

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
コスパが良い。ロケーション、設備、清潔度、満足です。窓ありでお願いしました。口岸までも近くて便利でした。
Stayed 1 night in Oct 2018
Response from Rock on 9 Nov,2018
尊敬する客さん、こんにちは。ホテルの羅湖港駅店を選んでいただき、ありがとうございました。支店はご親切なご入居体験に力を入れております！またご来店をお楽しみに！

8/10 Good

PUI YING

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2018
Response from Rcok on 26 Oct,2018
Thank you for your comments, pointed out that the problems we will improve in the future, let us continue to upgrade and innovate in the future service, welcome the hotel Luohu Port Railway Station store look forward to your visit again, we will serve you wholeheartedly!

8/10 Good

Verified traveller

Liked: Staff & service, room comfort
性價比高。雖然毛巾床單有些陳舊，但整體房間算整潔p
Stayed 1 night in Sep 2018
Response from Rock on 26 Oct,2018
Thank you for your comments, pointed out that the problems we will improve in the future, let us continue to upgrade and innovate in the future service, welcome the hotel Luohu Port Railway Station store look forward to your visit again, we will serve you wholeheartedly!

4/10 Poor

Ping Lam

Disliked: Cleanliness, staff & service
質素
整體上只可以說是賓館不是酒店。好的是近文錦道口岸，出關步行5分鐘到達，出關向左方向行。酒店可以早上9:30入住非常好，下午2:00退房。設施相當舊，應該是寫字樓改建而成，電梯是與商場共用。房間空間不足，整潔度一般，Wifi相當差強人意，如同虛設，電視不是高清。周圍都算多餐廳選擇。但以$300一晚都算是個理。有要求及享受型的就不好選擇此處。如果你只是路過，只要求過關小休，第二天出發去其他地方的話就可以。床是舒適的，水力都強。
Stayed 2 nights in Jun 2018

8/10 Good

sze ching

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
整體ok
行大約2分鐘就到地鐵站，房間舒服，不過冷氣要等時間先慢慢感受到，但吾好就沒有雪櫃。
Stayed 2 nights in Jun 2018
Response from Alan Lee on 21 Jun,2018
尊敬的宾客您好！非常感谢您选择入住我们迎商酒店罗湖口岸火车站店并分享您的入住感受！分店致力于为您提供亲切周到的入住体验！真诚期待您的再次光临！

6/10 Okay

Sho, Osaka

駅から近く繁華街にも徒歩で可能
9号線向西村駅から徒歩5分で、東門町、金光華へ歩いて15分ほどで行けます。 フロントでは英語が全く通じず、フロント担当者は携帯アプリで日本語に訳して対応してくれました。 コストは安く、値段相応でしたが、アメニティー、お茶、ミネラルウォーターなど一通り揃っています。 また深圳に来た際には、宿泊したいと思います。
Stayed 1 night in May 2018
Response from Alan Lee on 19 Jun,2018
尊敬する客さん、こんにちは。ホテルの羅湖港駅店を選んでいただき、ありがとうございました。支店はご親切なご入居体験に力を入れております！またご来店をお楽しみに！

2/10 Terrible

Verified traveller

Disliked: Property conditions & facilities, room comfort
靠近馬路 非常吵 隔音十分差
Stayed 1 night in May 2018
Response from Alan Lee on 21 Jun,2018
尊敬的宾客您好！非常感谢您选择入住我们迎商酒店罗湖口岸火车站店并分享您的入住感受！分店致力于为您提供亲切周到的入住体验！真诚期待您的再次光临！

6/10 Okay

Kwok Keung Ed

Liked: Cleanliness, room comfort
前台晚間員工英文水準太差.曾多次問有冇早餐券.回覆是"冇".令我感到無奈. 唯有外出食早餐.在退房時再詢問,得答案是"有".
Stayed 1 night in May 2018
Response from Alan Lee on 19 Jun,2018
感谢您的点评，指出的问题我们在今后会加以改善，让我们在今后的服务中不断提升、不断创新，迎商酒店罗湖口岸火车站店期待您的再次光临，我们将竭诚为您服务！

10/10 Excellent

Hasan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice , Clean , Closed to MRT Gate
Great HOTEL ( Great Value ) , Will back , again
Stayed 2 nights in May 2018
Response from Alan Lee on 19 Jun,2018
Thank you for your good praise, you recognize our greatest honor, but also give us great motivation, let us continue to improve in the future service, continuous innovation, Yingshang Hotel Luohu port train station shop looking forward to your visit again, we will serve you wholeheartedly!

8/10 Good

Kin, Hongkong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good good good good good good good good good good good good good
Stayed 2 nights in May 2018
Response from Alan Lee on 19 Jun,2018
Thank you for your good praise, you recognize our greatest honor, but also give us great motivation, let us continue to improve in the future service, continuous innovation, Yingshang Hotel Luohu port train station shop looking forward to your visit again, we will serve you wholeheartedly!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
goood goood goood goood goood goood goood goood goood goood goood
Stayed 1 night in Apr 2018

8/10 Good

chi kwong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
環境不錯而且又干凈,值得再去住

10/10 Excellent

Yiu Sing

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from lee on 15 Apr,2018
尊敬的宾客您好！非常感谢您选择入住我们迎商酒店罗湖口岸火车站店并给予好评！您的满意就是对我们最好的肯定与激励，我们分店致力于为您提供亲切周到的入住体验，真诚期待您的再次光临！

8/10 Good

WEI-MING

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good
good
Response from lee on 5 Apr,2018
尊敬的宾客您好！非常感谢您选择入住我们迎商酒店罗湖口岸火车站店并给予好评！您的满意就是对我们最好的肯定与激励，我们分店致力于为您提供亲切周到的入住体验，真诚期待您的再次光临！

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
方便的地點，向西村站A1出口行5分鐘，也很接近文錦渡口岸，只是從羅湖站乘鐵路去，要花25分鐘左右的時間才到向西村站。房間乾淨整齊，不錯。附近是住宅區，有不少餐廳。
Stayed 1 night in Feb 2018
Response from Alan Lee on 1 Mar,2018
感谢您的好评，得到您的认可是我们最大的荣幸，同时也给我们巨大的动力，让我们在今后的服务中不断提升、不断创新，迎商酒店罗湖口岸火车站店期待您的再次光临，我们将竭诚为您服务！

10/10 Excellent

KA WING

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2018
Response from Alan Lee on 11 Apr,2018
尊敬的宾客您好！非常感谢您选择入住我们迎商酒店罗湖口岸火车站店并给予好评！您的满意就是对我们最好的肯定与激励，我们分店致力于为您提供亲切周到的入住体验，真诚期待您的再次光临！

6/10 Okay

Verified traveller

沒有冰箱
沒有冰箱
Stayed 1 night in Jan 2018
Response from Alan Lee on 23 Feb,2018
尊敬的宾客您好！非常感谢您选择入住我们迎商酒店罗湖口岸火车站店并分享您的入住感受！分店致力于为您提供亲切周到的入住体验！真诚期待您的再次光临！

8/10 Good

Wan kit

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2018
Response from 李 on 20 Jan,2018
感谢您的好评，得到您的认可是我们最大的荣幸，同时也给我们巨大的动力，让我们在今后的服务中不断提升、不断创新，迎商酒店罗湖口岸火车站店期待您的再次光临，我们将竭诚为您服务！

8/10 Good

Micky

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
以價錢計住宿非常超值，房間尚算舒適！還包括早餐！Good 只有一點須改善毛巾太粗糙
Stayed 1 night in Jan 2018
Response from 李 on 19 Jan,2018
感谢您的好评，得到您的认可是我们最大的荣幸，同时也给我们巨大的动力，让我们在今后的服务中不断提升、不断创新，迎商酒店罗湖口岸火车站店期待您的再次光临，我们将竭诚为您服务！

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
便宜舒適的酒店
鄰近關囗,地理位置方便;房間沒有窗,但裝修舒服簡單,不低級,而且價錢方面來説,非常便宜;清潔整體整潔,可是洗手間有小蚊子;隔音不算太差,可以接受;前台服務員中規中矩,不太熱情! 總結:希望花費較少支出的,可以選這間!
Stayed 3 nights in Dec 2017
Response from 李 on 19 Jan,2018
感谢您的点评，指出的问题我们在今后会加以改善，让我们在今后的服务中不断提升、不断创新，迎商酒店罗湖口岸火车站店期待您的再次光临，我们将竭诚为您服务！

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
住過兩次了 房間很乾淨 買豪華大房的性價比挺高的 高級大房的話就感覺房間有點小 所有用品都很乾淨 前台也挺好
Stayed 1 night in Dec 2017
Response from L on 21 Jan,2018
尊敬的顾客您好！非常感谢您对我们迎商酒店罗湖口岸火车站店的支持，我们始终相信好的口碑一定是从客人最真诚的满意度推荐出去的，同时我们也很荣幸能为你提供最优质的服务。非常欢迎您无论商务出差或是旅行再次选择我们酒店！真诚期待您的再次光临！

4/10 Poor

Verified traveller

Liked: Cleanliness
Disliked: Staff & service
写真に騙されました
ハネムーンダブルを予約し、写真のように飾り付けもリクエストしたのですが、飾り付けは皆無。チェックアウト時のデポジットの返金処理もカウンターで30分近く待たされました。次回は別のホテルに宿泊しようと思います。
Stayed 1 night in Dec 2017
Response from L on 19 Jan,2018
Thank you for your comments, pointing out the problems we will improve in the future, let us continue to enhance and innovate in the future service, welcome to Luohu Hotel, railway station store, we look forward to your coming again. We will serve you wholeheartedly.