Shibli - Umm el Ghanam Hotels from S$113

"Hotel was beautiful with comfortable, well appointed rooms"

"Wonderful hotel!"

"Clean room. Great staff."

"everything was exceptional. "

"friendly staff- beautiful location"

"The staff was very friendly! Even with the language barrier they tried to help "

"I booked this hotel after seeing many positive reviews and was really looking forward to my stay. Unfortunately, my experience didn’t match what I expected. When I arrived, the lobby wasn’t very clean, but I hoped the room would be better. Sadly, the room had a strong smell of cigarettes, a clogged toilet, and dirty furniture. I spoke with the front desk, and the manager kindly offered to show me another room, but that one had similar issues. He then told me I could cancel and receive a full refund, which I agreed to. I was told the refund would take up to 14 days, but after waiting, nothing came through. When I called to follow up, it was difficult to reach the right person, and I was disconnected several times. Eventually, I had to dispute the charge with my bank, and the dispute was approved. However, a few weeks later, my bank reversed the refund because the hotel did not agree to issue it. Overall, I was disappointed — not only by the room conditions, but also by how the situation was handled afterward. I hope management takes this feedback seriously and improves both cleanliness and communication with guests."

"The hotel is actually a renovation of a hotel whose prime was during the 1980's. The room design and the swimming pool stayed the same. The hotel was packed and the pool area was too small for accomodating all people. In addition it was dirty and full of flies. The room was small and basic. If you wanted to drink something you had to get out of the room and for some reason the hotel agreed to serve only watered down juice for breakfast instead of serving other soft drinks from machines that were actually there as it was the same dining room for dinner and supper. The food was good though most of it processed and from exactly what you buy in the supermarket. However, anyone could find something to eat and even enjoy it. I also liked the fact that the dining area was divided into two parts and in both you could find stands with the food so that it won't be crowded. The lifts are a big issue. Two of them did not work on the first day. And even when the four of them worked it was very crowded and took quite a bit of time to wait for them. The room are not sound proof and I could hear everything that happened in the corridor - slammed doors, people shouting - fun and relaxing indeed. I paid the same for a hotel in Turkey and got ten times more. Israel is the last place you should take an all inclusive vacation. "

"This was a terrible experience first we had a very cool warm on the street, and then they change the room, but when we came in later to go to sleep, the room was full of gnat"