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Reviews of Summit Le Royale Hotel, Shimla

3 out of 5
Summit Le Royale Hotel, Shimla
Jakhoo Road on the way to Jakhoo Temple, Near CM House, Shimla, Himachal Pradesh

Reviews

5.8
Rating 10 - Excellent. 0 out of 6 reviews" "
Rating 8 - Good. 2 out of 6 reviews" "
Rating 6 - Okay. 2 out of 6 reviews" "
Rating 4 - Poor. 1 out of 6 reviews" "
Rating 2 - Terrible. 1 out of 6 reviews" "

6.0/10

Cleanliness

6.8/10

Staff & service

6.0/10

Amenities

5.4/10

Property conditions & facilities

Reviews

6/10 Okay

Verified traveller

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness
Very nice view from room. Pick up & drop guest service from market would be a nice add on. The walk up was overbearing.
Stayed 3 nights in Sep 2019

4/10 Poor

KK, New Delhi,In

Travelled with family and small children
Liked: Cleanliness, staff & service
This hotel is located in a local/residential area. Reaching hotel by car is very difficult. Parking is too narrow. There is only one way to reach hotel. Road towards hotel is very steep. Even if you want to go to mall road, you have to climb from steep roads. There are better properties available at same/lower price in Shimla. This was my 4th trip to Shimla and this time I had to regret, past trips were pleasant.
Stayed 2 nights in Apr 2019

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rooms just okay, but avoid it
Rooms are just okay, staff is not friendly.I won't be visiting next time here ever.I booked breakfast n room and they told me i don't have breakfast in my booking even after showing proof they tried to teach me.
Stayed 1 night in Dec 2017
Response from Summit Hotels on 23 Mar,2018
Dear Guest, Namaste! Thank you for sharing your experience with us.The voucher which you had was mismatching with our booking engine and we checked with the agent & was rectified later. We extremely apologise for the inconvenience you had to face. Yours in Hospitality, Archana Rana, Guest Relations Department Summit Hotels & Resorts.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location close to the Mall
It was quite cold in Shimla when we were there but the hotel rooms had space heaters and electric blankets in the bed, so we weren't cold. The bathroom area was cold though. The pakoras in the restaurant were excellent although the dining area was cold.
Stayed 2 nights in Dec 2017

6/10 Okay

john, australia

Disliked: Staff & service, property conditions & facilities, room comfort
Hotel in Shimla
The room was extremely cold, TV did not work, wifi very bad, no hot water in the bathroom. I had to go to bed to get warm. The person at recreation in the afternoon was rude.
Stayed 1 night in Nov 2017

8/10 Good

Mariusz

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close to Mall Road, city center -walking distance. Located on a hill.
Stayed 2 nights in Feb 2018
Response from Summit Hotels on 23 Mar,2018
Dear Guest, Namaste! Thank you for your valuable feedback. We are glad to know that the proximity of the hotel added value to your stay. We look forward to serve you again in the near future. Yours in Hospitality, Archana Rana, Guest Relations Department Summit Hotels & Resorts.