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Reviews of Lake Safari Lodge

3.5 out of 5
Lake Safari Lodge
Plot 230, Simamba Road - by Harbour, Siavonga, Southern Province

Reviews

7.0

Good

Rating 10 - Excellent. 5 out of 24 reviews" "
Rating 8 - Good. 11 out of 24 reviews" "
Rating 6 - Okay. 2 out of 24 reviews" "
Rating 4 - Poor. 3 out of 24 reviews" "
Rating 2 - Terrible. 3 out of 24 reviews" "

6.6/10

Cleanliness

6.8/10

Staff & service

6.4/10

Amenities

6.8/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

10/10 Excellent

XIAOGANG

Stayed 2 nights in Jun 2023
Response from Lake Safari on 7 Jul,2023
Dear Guest We would like to take this opportunity to thank you for submitting a score of your stay with us at Lake Safari Lodge.We are pleased to see that you enjoyed the overall experience with us at Lake Safari Lodge. We wish you safe travels ahead and we hope to welcome you back in the not too distant future. Kind Regards Lake Safari Lodge Team.

8/10 Good

Robertson

Business traveller
Liked: Staff & service, amenities, property conditions & facilities
Great

10/10 Excellent

Juliet

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Heaven on Earth
the hotel is on an amazing location, the views are to die for, friendly staff, our rooms got cleaned daily, however the standard rooms can do with a face lift, the food was amazing - lots to choose from. overall - excellent and will be back again
Stayed 3 nights in Aug 2022
Response from Lake Safari on 11 Sept,2022
Dear Juliet Thank you for taking the time to submit a score and a review of your time with us at Lake Safari Lodge. We appreciate the 10 out of 10 and we are pleased to see you had such an enjoyable experience with us at Lake Safari Lodge. We value your feed back with regards to your stay and we have noted your comments regarding the standard rooms. We hope to have the opportunity to welcome you back to the Lodge in the not too distant future and we wish you safe travels ahead.Kind Regards Lake Safari Lodge Team

10/10 Excellent

MECK

Stayed 3 nights in May 2022
Response from Lake Safari on 11 Sept,2022
Dear GuestThank you for taking the time to submit a score of your time with us at Lake Safari Lodge. We appreciate the score and we hope to welcome you back to the Lodge in the not too distant future. Kind Regards Lake Safari Lodge Team.

4/10 Poor

Evans

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Stayed 1 night in May 2022
Response from Lake Safari on 11 Sept,2022
Dear GuestThank you for taking the time to submit a score of your experience with us at Lake Safari Lodge in Siavonga Zambia. We appreciate the scoring and if there was anything in particular that was not one hundred percent satisfactory please feel free to contact us. We hope to have the opportunity to welcome you back in the not too distant future and we wish you safe travels ahead. Kind Regards Lake Safari Lodge Team

2/10 Terrible

Benjamin

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very bad hygiene, cockroaches everywhere and ants. Room was grimy and smelt musty. Staff were rufe and uninterested
Stayed 2 nights in Sep 2021
Response from Lake Safari Lodge Management Team. on 21 Sept,2021
Dear Guest Thank you for taking the time to submit a rating and review of your stay at Lake Safari Lodge. We would like to sincerely apologize for the sub-standard quality service that you experienced. Lake Safari Lodge endeavors to make everyone's visit the most pleasant and we want to assure you that we are taking the necessary measures to prevent similar incidents in the future. Please feel free to contact us directly if there is anything else. Kind Regards Lake Safari Lodge Team.

2/10 Terrible

Verified traveller

Stayed 1 night in Jan 2021

8/10 Good

Verified traveller

Travelled with group
This place has the best views , easy to find and the breakfast was amazing. Had so much variety for breakfast
Stayed 2 nights in May 2019
Response from Lake Safari Lodge on 24 May,2019
Dear Guest Tha k you for taking the time to submit a rating and review of our property Lake Safari Lodge. We are glad you had the opportunity to experience the great views and the breakfast. We appreciate your feed back and your comments are valued. We look forward to welcoming you back in the not too distant future. Safe Travels and kind regards

6/10 Okay

Verified traveller

Stayed 2 nights in Apr 2019
Response from Lake Safari Lodge Team on 9 May,2019
Dear Guest Thank you for taking the time to submit a rating of our Property Lake Safari Lodge in Siavonga Zambia. We appreciate the rating, if there was anything you were not one hundred percent happy with please let us know. Kind Regards Lake Safari Lodge Team

8/10 Good

Sara, London

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great place to stat for a weekend break. Good food and nice staff.
Stayed 1 night in Mar 2019
Response from Lake Safari Lodge on 2 Apr,2019
Dear Sara thank you for taking the time to submit a rating and review of our property Lake Safari Lodge. We appreciate your rating and your comments are valued, we look forward to welcoming you back in the not too distant future. Kind Regards Lake Safari Lodge Team.

4/10 Poor

Sandra

Disliked: Room comfort
Didn't enjoyed my stay
My stay was not what I expected. I booked an executive room and it was one big room with a living room area. The air conditioner is located at the entrance of the room therefore, the rest of the room wasn't cool and Siavonga is really hot. Temperatures were in the high 90 F. However, I did enjoy dinner but wasn't impress with breakfast. I actually checked out a day earlier and lost one night cause I was miserable at the lodge.
Stayed 3 nights in Dec 2018
Response from Lake Safari Lodge Team on 20 Dec,2018
Dear Sandra, Thank you for taking the time to write your review of our property, we acknowledge your feedback and your comments are very much valued. We’ve been in business 20 years, serving hundreds of customers a week, and we strive to create the best possible experience for the community. Unfortunately every now and then we drop the ball. We try, every day, to provide that quality customer service, that our guests expect. We will look into the matter and see to it. Best Regards Lake Safari Team

8/10 Good

Olivia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had a really nice time relaxing by the pool and exploring the area.
Stayed 4 nights in Aug 2018
Response from Maurice on 24 Aug,2018
Dear Olivia, Thank you for your review and rating of our property we appreciate the feed back and your comments are valued. We look forward to welcoming you back in the not too distant future. Kind Regards Lake Safari Lodge Team.

8/10 Good

Chris, Windhoek

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2018
Response from Lake Safari Lodge Team on 14 Jul,2018
Dear Guest Thank you for taking the time to submit a rating your feed back is valued. Kind Regards Lake Safari Lodge Team

8/10 Good

jaj, Lusaka

Liked: Room comfort
Disliked: Cleanliness
Nice Place
Rooms not sealed so bugs get in, but basically a lovely picturesque place for a relaxed getaway.
Stayed 1 night in Apr 2018
Response from Lake Safari Lodge Team on 20 Apr,2018
Dear Guest Thank you for taking the time to submit, your rating and review of our property. We appreciate the feed back and your comments are valued. Kind Regards Lake Safari Lodge.

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Great location in Siavonga with exceptional view
Went for a family weekend and enjoyed the relaxed environment. Siavonga is very hot, so be prepared and there is not many activity to do. Good for slowing down and reflections. The Safari Lodge is more like a 3-star hotel complex. Older wing is Chinese quality even the executive rooms. Size of the rooms are exaggerated and feels empty. Restaurant has good variety and the staff is helpful.
Stayed 1 night in Mar 2018
Response from Lake Safari Lodge Team on 21 Mar,2018
Dear Guest Thank you for submitting your review of our property. Your feedback is valued, we have noted your comments and we are serious about investing in our property. Kind Regards Lake Safari Lodge Team.

8/10 Good

Endre

Liked: Property conditions & facilities, room comfort
Lake Safari Inn is good choice in Siavonga
The name is misleading as it is a large complex of accommodations and definitely not a Safari Lodge. The place is offering close to 100 bed spaces of various levels. We were awarded free executive upgrade that was a nice addition. The exco rooms are huge, uselessly huge, the interior feels very Chinese and empty, however the lake view from the room is outstanding. The smaller but newer family rooms are more appealing to me with a more natural setting. Housekeeping was a bit erratic, the leaking jacuzzi challenged the maid and the aircon is noisy. All in all we had a great couple of nights there and would not mind returning for a weekend getaway. Restaurant is very capable of fixing some delicious blend of local tastes. You should try the crayfish salad or the home made fish fingers.
Stayed 1 night in Mar 2018
Response from Lake Safari Lodge Team on 21 Mar,2018
Dear Guest Thank you for submitting your review of our property, your feed back is valued by us. As we have grown and keep growing we will have issues with people not agreeing with the name our our hotel but as it has become somewhat of a brand to people Zambia the name won't be changing. Thanks for letting us know where we can improve. We will be working on it. Kind Regards Lake Safari Lodge Team

8/10 Good

Julia

Liked: Staff & service
Disliked: Cleanliness
Enjoyable trip. Good food, friendly staff, nice views. Easy access to other hotels if you want a meal or a drink somewhere else. Could do with freshening up or replacing the sweaty smelling bed pillows though.
Response from Grant on 19 Apr,2017
Dear Julia, Thank you for taking the time to write your review of our property, we acknowledge your feedback and your comments are very much valued. We’ve been in business 20 years, serving hundreds of customers a week, and we strive to create the best possible experience for the community. Unfortunately every now and then we drop the ball. Our staff members take their roles in our industry very seriously and try, every day, to provide that quality customer service, that our guests expect. Best Regards, Lake Safari Team

10/10 Excellent

Stewart, M

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lake Side Location
Excellent location with very friendly staff. The rooms a well furnished, clean and the majority are located with fantastic lake views
Response from Lake Safari Lodge Team on 18 Apr,2017
Dear Guest, Thank you for taking the time to write your review of our property, we acknowledge your feedback and your comments are very much valued. Best Regards,
 Lake Safari Team

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Poor Service & value for money but great location
Hotel location is stunning, on the lake. However the room was old and run-down, there were ants in the bathroom and we saw a cockroach in the bedroom. The bar/'pool area was nice but the food was poor, particularly on Friday night when we were the only guests. Check-out was the big issue, when we checked out I was asked to pay in full for the stay, despite having paid Hotels.com; the receptionist wanted my cc number to ensure the bill would be paid, she alleged that they'd had Hotels.com guests before and had never been paid for the accommodation...when I refused to pay a second time, having showed them that I'd paid for the room she still tried to get me to pay again. This was only resolved when the manageress arrived and she contacted Hotels.com directly, apparently they'f not given the correct contact details to get paid. All in all, other than the stunning location, an overpriced hotel...there are better in Siavonga.
Response from Lake Safari Team on 18 Jun,2016
Lake Safari Lodge would like to thank you for your helpful review, and apologize for any inconvenience caused. This is not something that happens normally; We are really passionate about what we do and will follow through to make sure that we can supply the best hospitality to our clients. Kind Regards, Lake Safari Team

2/10 Terrible

Disappointed, Zambia

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Never again
The standard room we were shown was dirty. The set up of the rooms lacked privacy. The worst thing about it was the terrible attitude of the manager. I forfeited the entire (non-refundable) cost of my 4 night trip because of his attitude and I thought the rooms were not worth the money I paid. I would make the same decision faced with that abysmal service again
Response from Lake Safari Lodge on 21 Jun,2016
Thank you for your review We have taken your points into consideration.

6/10 Okay

Verified traveller

Lovely lakeside setting
Lovely setting on the edge of the lake, good sized room but bathroom in particular could do with a face lift.
Response from Grant on 3 Jan,2016
Thank you for your feed back, we aim to satisfy all our guest and will most certainly, take your advice into consideration

8/10 Good

Chris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 10 nights in Dec 2023
Response from Lake Safari Team. on 2 Jan,2024
Dear Chris We would like to thank you for taking the time to submit a score and review of your recent stay with us at Lake Safari Lodge. We appreciate the score and your feed back is valued, if there was anything in particular that stood out we would love to get more feed back. We look forward to welcoming you back in the not too distant future and we wish you safe travels ahead. Kind Regards Lake Safari Team.

8/10 Good

Gökmen

Business traveller
ok
ok. ac air condiition good in room.
Stayed 1 night in Dec 2019
Response from Lake Safari Lodge Team on 9 Jan,2020
Dear Guest Thank you for taking the time to submit a score and feed back. We appreciate the score and your comments are welcomed. We look forward to your next visit and wish you safe travels ahead. Kind Regards