Exterior

Reviews of Holiday Inn Express & Suites Sidney, an IHG Hotel

2.5 out of 5

Reviews

9.4

Exceptional

Rating 10 - Excellent. 222 out of 304 reviews" "
Rating 8 - Good. 60 out of 304 reviews" "
Rating 6 - Okay. 11 out of 304 reviews" "
Rating 4 - Poor. 6 out of 304 reviews" "
Rating 2 - Terrible. 5 out of 304 reviews" "

9.6/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Katie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely loved this stay! Everything was clean. The beds were comfortable. The blankets and pillows were comfortable. Breakfast was great! The pool was nice. It was close to everything with lots to choose from for food. Next time we are in the area we will definitely be coming back here!
Stayed 2 nights in Apr 2024

8/10 Good

Karen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Ryan, London

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No issues with anything.
Stayed 1 night in Apr 2024

4/10 Poor

Erika, glenview

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
The fridge in our room kept going out, lost quite a bit of food i had purchased and was not compensated or even acknowledged of the loss. Eventually the fridge was replaced but still did not keep item very cold. One of the breakfast staff was rude, i understood breakfast ended at 10 am. We arrived 10minites prior and when i asked for some butter her response was, " you know breakfast ends at 10". I responded, yes. She gave me 2 butters.
Stayed 2 nights in Mar 2024

10/10 Excellent

Tammy

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel
Stayed 1 night in Mar 2024

10/10 Excellent

Deanna

Liked: Cleanliness, staff & service, property conditions & facilities
Quick check-in. Even better check-out pace as all receipts were already printed and in a stack for easy hand out. Most efficient hotel I’ve seen in quite a while.
Stayed 1 night in Mar 2024

8/10 Good

Steve, Sidney

Liked: Cleanliness, staff & service, property conditions & facilities
Great nights sleep.
Stayed 1 night in Mar 2024

10/10 Excellent

Cheryl

Staff friendly and hotel is clean
Stayed 1 night in Mar 2024

8/10 Good

Jeannette

Liked: Cleanliness, staff & service, property conditions & facilities
It was right off the highway.
Stayed 1 night in Mar 2024

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities
Great staff very clean!
Stayed 1 night in Feb 2024

8/10 Good

Linda

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was good about this property except the person in the room above me was very noisy. Don’t know if hotel can improve this situation or not
Stayed 1 night in Feb 2024

10/10 Excellent

Jessica, Sylvania

Liked: Cleanliness, staff & service, property conditions & facilities
The facilities were clean and up to date. The employees were very friendly and helpful.
Stayed 1 night in Jan 2024

2/10 Terrible

Sierra

We tried to cancel this reservation on the 27th of December and we’re told by an Expedia online agent that our case will be with higher ups and will take 3-5 business days and that they will be contacting us by email, but it’s now the January 9th and still nothing. The manager at the hotel was also very rude and extremely not helpful. The staff at this hotel are not properly trained at all.
Stayed 8 nights in Dec 2023

10/10 Excellent

Stephen

Stayed 1 night in Jan 2024

6/10 Okay

Jessica

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The room was nice but we booked this hotel specifically because it said it had a hot tub. We were very disapointed after driving 10 hours and having sore backs (due to accident) that this hotel did not have hot tubs as listed. We would have booked elsewhere if we would have known..
Stayed 1 night in Jan 2024

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Hotel and staff were great. The biggest disappointment was booking the hotel for the hot tub only to get there and find out that they actually do not have a hot tub.
Stayed 1 night in Dec 2023

6/10 Okay

Mike

Stayed 3 nights in Dec 2023

10/10 Excellent

Bob

Stayed 1 night in Dec 2023

6/10 Okay

Verified traveller

Disliked: Staff & service
Service desk
Soap dispensers not reachable for bathers!! Girl at desk unfriendly!!
Stayed 1 night in Dec 2023

8/10 Good

Kim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Sharon

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place !
Very clean, appears updated. Delicious breakfast !! The check in and out was very quick and easy. Nice and quiet , beds were a little firm but overall highly recommended.
Stayed 2 nights in Oct 2023

10/10 Excellent

Mark

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
😊
Stayed 1 night in Sep 2023
Response from kylie on 28 Sept,2023
Thank you for your 5 star review. We appreciate your feedback.

10/10 Excellent

Michael

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and cozy. Breakfaat was great as well.
Stayed 2 nights in Sep 2023
Response from kylie on 25 Sept,2023
Thank you for your 5-star review. We appreciate your feedback. Thank you for choosing the Sidney Holiday Inn Express for your stay.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place
Great hotel and staff is excellent. Located conveniently close to grocery stores and restaurants.
Stayed 2 nights in Jul 2023

10/10 Excellent

julie

Stayed 1 night in Jul 2023

10/10 Excellent

Douglas Van

Stayed 1 night in Jul 2023

10/10 Excellent

william

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023
Response from Responder on 10 Jul,2023
Thank you for awesome score. Glad that we met your expectations. Hope to see you again in the future

10/10 Excellent

Sandra

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Place to Stay in Sidney Ohio
I am particular about the places I stay in away from home. Very nice clean hotel. The staff was very pleasant and the breakfast was filling. Loved the pancake maker, Would stay there again and recommend to family and friends.
Stayed 3 nights in Jun 2023
Response from Responder on 15 Jun,2023
Thank you for your rave review. It is clear we checked all the boxes to provide that exceptional experience. We are appreciate your recommendation to family and friends to stay at our amazing place. Look forward to seeing you again.

6/10 Okay

Jackie

Travelled with family and small children
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Clean property, and very convenient location. But it’s loud inside. You can hear every footstep someone takes above you. And whoever was above me sounded like they were running around all hours of the night. Definitely not quiet and did not get a good night sleep.
Stayed 1 night in Jun 2023
Response from responder on 6 Jun,2023
Thank you for taking the time share your feedback. We appreciate that you let us know that our hotel is clean. It is true that it's conveniently located. Please do not hesitate to ask the location of a room.

10/10 Excellent

Catherine

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice place yo stay
Stayed 1 night in Jun 2023
Response from responder on 6 Jun,2023
We appreciate the time you took to share your feedback. Thank you for the generous score. Please come back again.

10/10 Excellent

Lori

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in May 2023
Response from responder on 6 Jun,2023
Thank you for the generous score. We hope that you will stop back and visit.

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2023
Response from Responder on 28 May,2023
Thank you for such a generous rating. We appreciate you taking the time to take a survey and your choice to stay with us. Hope to see you again.

10/10 Excellent

Terry

Stayed 1 night in May 2023
Response from Responder on 15 Jun,2023
Thanks Terry for the 5 out of 5 rating. It is apparent that you had a great stay. Come back again sometime.

6/10 Okay

Michelle

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, amenities
Picked this hotel primarily for the continental breakfast. Unfortunately, the breakfast area was COMPLETELY empty. I was told they have to save food for the following day, which was a Monday…when asking the kitchen staff to restock, they were rude and not willing to help. I have pictures of breakfast area, I would like for someone to contact me for further details
Stayed 1 night in May 2023
Response from Responder on 12 May,2023
Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your experience at Holiday Inn Express SIDNEY.I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.

10/10 Excellent

Ellyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from Responder on 12 May,2023
Thank you for the generous score. We're delighted you stayed with us and you found the stay relaxing and exceptional.

8/10 Good

Meagan

Liked: Cleanliness
The room was clean hotel was clean. Expedia says they have a soaking tub it was filled in. Expedia did not mention the extra $25.00 payment to the hotel apon arrival. I am supposed to get it back. Room was loud you can here anything in the bathroom thoughout the room. Too expensive for what you get.
Stayed 1 night in May 2023
Response from Responder on 9 May,2023
Travel Booking Channels collect the basic information to book the room. Unless asked, they usually do not disclose security deposits. That falls on the hotel front desk. The 25 is not a payment but a simple hold. It is released upon check out and then it will take a matter of business for the card issuer to return it. Alot of hotels had closed their hot tubs down due to the pandemic and have not reopened them. We're glad your enjoyed a clean hotel. The hotel was built to standards and specifications of the design and it is one of the more quieter hotels.

10/10 Excellent

Yoshitaka

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from Responder on 9 May,2023
Thank you for choosing Holiday Inn Express to stay. We appreciate your generous scoring and hope that we will see you again

10/10 Excellent

Carisa or Daron

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant stay
I was very surprised to stay at a hotel that had my usual brand of products to use. There was dove shampoo, conditioner, lotion, hand soap, and body wash. Everything about the stay was pleasant. The only issue we had was that the USB ports in the room we had did not work to charge your phone. Staff was friendly upon arrival and checking out. I also like seeing that they disinfect the room keys as people are checking out. Also, the rooms appear to be soundproof so we barely heard anyone else. And breakfast was A+ this is the first hotel. I’ve stayed out where they actually have bacon on the menu for breakfast.
Stayed 1 night in Apr 2023
Response from Responder on 2 May,2023
Thank you for the wonderful compliments and review. Within the past few months, IHG has chosen to use Dove products in the hotels. It is a nice change since this brand is widely known. I do apologize about the USB ports not working properly. It will be inspected and resolved. The disinfecting of the room keys started during COVID and will remain in effect as it brings a reassuring feeling of safety and cleanliness. Bacon is provided on scheduled days and it is rewarding to know that it was available during your stay. We appreciate your A rating for breakfast. Our goal is for the staff always to be professional and welcoming to all guests. The hotel thanks you for taking the time to let us know that staff did a great job. Glad that you had a quiet and restful stay. We look forward to seeing you again

10/10 Excellent

Kathryn

Stayed 1 night in Apr 2023
Response from Responder on 13 Apr,2023
Thank you Kathryn for that amazing review. The staff works diligently to offer a exceptionally clean room and a quiet stay. There are so many good choices for eating and yes we're conveniently located which is an added attraction. We hope that you will come back again.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Renovated totally. Very nice, clean and comfortable. Breakfast was also good. Will definitely be staying at other renovated Holiday Inn Express hotels.
Stayed 1 night in Apr 2023
Response from Responder on 4 Apr,2023
Thank you for review. The hotel has not been renovated yet. The staff works diligently to maintain the property to provide clean and comfortable rooms. So delighted that you enjoyed the hot breakfast. We look forward to seeing you again.

4/10 Poor

Samantha

Travelled with family
Disliked: Cleanliness, staff & service, room comfort
Do not recommend
Pool was small and slightly dirty. Bathroom was dirty soap dishes had soap scum . Beds were hard as a rock the entire third floor smelled like urine
Stayed 1 night in Mar 2023
Response from Responder on 27 Mar,2023
I apologize for the experience of your stay. The pool is regulation size for a hotel. The staff will be made aware of the conditions and will be handled. Thanks for the feedback

8/10 Good

Paul

Stayed 2 nights in Mar 2023
Response from Responder on 4 Apr,2023
Thank you for reviewing your stay. We are glad you enjoyed your stay. We hope that you will come back and stay

6/10 Okay

Julia

Business traveller, Travelled with group
We did not get our room cleaned, or bed made.
Stayed 2 nights in Mar 2023
Response from Responder on 27 Mar,2023
Thank you for submitting your feedback. Our housekeeping service is available upon request and needs to be scheduled at the time of check in. Upon check in, front desk explains the housekeeping service and an insert is provided to explain our housekeeping policy

6/10 Okay

kelly

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Front desk attitude was rude and unbusinesslike Next time I’ll stay at another hotel
Stayed 1 night in Mar 2023
Response from Responder on 27 Mar,2023
Thank you for your feedback. We understand that you feel that staff at check in may have been unprofessional. There were many arrivals requesting an early check in for the event in the area. At the time of your check in, your room was not ready and we do apologize for that inconvenience. With being sold out the night before our staff was working tirelessly to get all rooms ready. I'm sure the Front Desk was looking at this in a way that would be more convenient for you by suggesting other hotel accommodations.

10/10 Excellent

Lyric

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023
Response from Responder on 27 Mar,2023
Thank you so much for the Great score. We really appreciate your scoring and hope that you will stop back again to enjoy the hotel.

2/10 Terrible

Kurt

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wish, would've been better
Ummmm? Get up to speed, damn it? If u advertise, a hot tub @ that location? Kind of needs to be 1 there.
Stayed 1 night in Feb 2023
Response from Responder on 27 Mar,2023
Thank you for your feedback. We apologize for the picture depicting a hot tub. It has been removed during covid and we have been continuously working to have that picture updated.

10/10 Excellent

Teri, Cambridge

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked everything. Having stayed in many off the highway hotels, I found this one surprisingly new and unbelievably clean. Front desk staff was helpful and friendly. Breakfast was plentiful and delicious. So much choice.
Stayed 1 night in Feb 2023
Response from Responder on 27 Mar,2023
Thank you for your generous score and feedback. We appreciate your acknowledgement of the looks of the hotel. The hotel is about 9 years old and the staff work diligently to maintain the upkeep and look that you commented. It's rewarding to know that the Front Desk was doing their job correctly and you had a delicious breakfast.

8/10 Good

Shaw

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Lady at front desk was very unfriendly and felt like we were bothering her. Other then that, nice place
Stayed 1 night in Feb 2023

10/10 Excellent

Greg

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent.
Stayed 1 night in Jan 2023

8/10 Good

Wesley

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Room was very clean, front desk staff very nice, breakfast area very clean. Only negative is that they advertise a hot tub but upon arrival we found it to be boarded up. Would definately stay again