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Reviews of Salasara Hotel

3 out of 5
Salasara Hotel
120, Angkor Night Market Street, Stueng Thmei Village, Siem Reap, Siem Reap

Reviews

8.4

Very good

Rating 10 - Excellent. 82 out of 176 reviews" "
Rating 8 - Good. 68 out of 176 reviews" "
Rating 6 - Okay. 16 out of 176 reviews" "
Rating 4 - Poor. 5 out of 176 reviews" "
Rating 2 - Terrible. 5 out of 176 reviews" "

8.4/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

Reviews

10/10 Excellent

chtwhite, Oklahoma City, Oklahoma

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property refunded my money because of the COVID19 global pandemic. I could not get into the country. The Airlines could not fly into Cambodia. The COuntry was not issuing tourist visas and the hotel was closed because of all this. SO they issue me a a total refund with Expedia's Help. If they ever open up again I will book with Expedia and stay at the Salasara Hotel because they helped me out. All the best.
Stayed 27 nights in Jun 2020

6/10 Okay

Verified traveller

Travelled with group
Liked: Staff & service
I appreciated the wait staff , they were very friend and helpful Also the grounds and restaurant area were clean and comfortable.
Stayed 3 nights in Feb 2020
Response from The Management Team on 3 Mar,2020
Dear Happy Guest, Thank you for your candid review of your recent stay with us. We are very happy to hear that our staff made you happy and you like our area. Looking forward to welcoming you back to stay with us again in the future.

8/10 Good

DebH, St Louis, MO

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice atmosphere, clean room, nice pool and restaurant/bar area. Room was basic, no elevator to get to 3rd floor with luggage. Staff was great! Desk staff very helpful. Our server in the restaurant/bar was Bunsorng. He was very helpful in making menu choices and even loaning his phone charger while we had drinks. Onsite massage was great after a long day of site seeing. Did not enjoy the roosters crowing at 4:30 in the morning.
Stayed 2 nights in Feb 2020
Response from The Management Team on 3 Mar,2020
Dear Guest, Thank you for your positive comments. We are so glad to hear that you enjoyed your stay with us! We hope your next stay is just around the corner. We are looking forward to welcoming you back to stay with us again in the future.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities
Stayed 6 nights in Feb 2020

10/10 Excellent

Claudia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel close to everything
We booked 5 nights and were happy with this hotel. The staff is nice and helpful, the room was spacious, clean and comfortable. We even got to check-in early free of charge. The location is very central, close to everything by foot. Lots of restaurant options nearby. Breakfast was limited though.
Stayed 5 nights in Oct 2019
Response from Pheang Sokly on 29 Nov,2019
Dear Valued Guest, We thank you very much for your candid review of your recent stay. We are more than happy to know you that you enjoyed your stay. We are looking forward to welcoming back to our hotel in the future.

8/10 Good

Jere

Stayed 4 nights in Oct 2019

10/10 Excellent

Benjamin

Liked: Cleanliness, staff & service, room comfort
Great place to stay!
This place was great and the people who worked here were very friendly! They were able to set up a tuktuk to take me to Angkor Wat, which the driver was great. It is close enough to Pub Street you can walk without all the loudness that comes with it. The pool is nice but definitely needs to be cleaned more regularly (not just add chlorine, there was quite a bit in there). The restaurant was great and the service was top notch! And the wifi worked great. I would definitely stay here again! The one major problem I had was with the toilet in my room as it didn't flush very well. It didn't seem like there was much that the front desk could do...
Stayed 6 nights in Oct 2019
Response from Pheang Sokly on 15 Oct,2019
Dear Benjamin, Thank you for your positive comments and We are pleased that you had a good stay overall. However, I apologize for the inconveniences that you experienced during your stay. We will raise the issue to the housekeeping department to take the action.

10/10 Excellent

Victoria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2019
Response from Pheang Sokly on 3 Oct,2019
Dear Guest, Thank you very much for giving us a perfect review. We are looking forward to welcoming you back to stay with us again in the future. Regards,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Mar 2019
Response from Pheang Sokly Mr. on 24 Sept,2019
Dear Guests, Thank you very much for your perfect rating. We are looking forward to welcoming you again in the future. Best regards,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jul 2019
Response from Lyka on 5 Aug,2019
Thank you so much for making the reviews! Best regards, Lyka

10/10 Excellent

Chun Hung

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Location is so good, night market and pub street are within walking distance from the hotel. Staffs are very helpful and giving us a lot of informations and suggestions on traveling around. The driver is so responsible to take us to all the scenic areas that included in the package.
Stayed 4 nights in Apr 2019
Response from Lyka on 19 Jun,2019
Dear Guest. Thank you for taking the time to give us your feedback about your stay at our hotel. I'm glad that you found our location convenient. Were you able to explore the area? If not, you can visit us again and we are happy to share with you the must-visit attractions as well as some hidden treasures in the area.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient hotel, centrally located
Nice hotel, value for money, very convenient if anyone wants to stay to Siem Reap few days in order to visit the temples. The staff are very kind and helpful and they speak good english. They provide free tuk tuk transport from and to the airport. On the downside, our room was very small, there was nowhere to store our luggage and the windows did not open. Very good location, near the market and lots of good restaurants.
Stayed 3 nights in Apr 2019
Response from Lyka on 15 Jun,2019
Dear Traveler. Thank you for your review and for choosing our hotel. I'm happy that you enjoyed your stay and I'm looking forward to having you again as a guest in our hotel.

10/10 Excellent

Cheri

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great!!!
Great location and recommended by a friend. Perfect for a couple day stop over on the start of a Cambodia journey. We have booked back in on our last time in Cambodia. Location is great!!!
Stayed 3 nights in Feb 2019
Response from Lyka on 15 Jun,2019
I am glad to hear that you enjoyed your stay with us and that you would recommend us to a friend. We hope to welcome you back to the hotel in the near future.

8/10 Good

Kok Kang

Liked: Cleanliness, staff & service
Relax atmosphere.
Friendly, very good position and helpful.
Stayed 4 nights in Feb 2019
Response from Lyka on 15 Jun,2019
Dear Kok Kang. Thank you for your review and for choosing our hotel. I'm happy that you enjoyed your stay and I'm looking forward to having you again as a guest in our hotel.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel overall is vey nice and friendly staff Location is great. Just a block away from Night Market but there is no noise at all. The room I didnt like at all. Very dark and cold. No room for suitcase or any stuff In the bathroom there is no shower curtain and no space either to put your stuff Breakfast is very poor and tasty
Stayed 2 nights in Dec 2018
Response from Lyka on 14 Jan,2019
Dear wonderful Sir/Madam, Greeting from Salasara hotel, Angkor Wat, Siem Reap, Cambodia. Our teams thank you so much for booking with us. We are very happy to hear from you that. we still improve our ability to make sure that we serve you very careful because you are like our family. Any mistake that we made as small or big mistake; we apologize and respect to you. Later we will improve and change. In conclusion, our teams from Salasara Hotel wish you had a healthy, long, and wonderful life. Best regard, Teams Salasara Hotel

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Salasara
Excellent service from very friendly staff; accommodation is 3 star, i.e. clean, comfortable, reliable and safe: above back-packer but not deluxe; good place for solo traveller or pairs
Stayed 3 nights in Nov 2018
Response from Lyka on 16 Jan,2019
Dear wonderful Sir/Madam, Greeting from Salasara hotel, Angkor Wat, Siem Reap, Cambodia. Our teams thank you so much for booking with us. We are very happy to hear from you that. we still improve our ability to make sure that we serve you very careful because you are like our family. Any mistake that we made as small or big mistake; we apologize and respect to you. Later we will improve and change. In conclusion, our teams from Salasara Hotel wish you had a healthy, long, and wonderful life. Best regard, Teams Salasara Hotel

10/10 Excellent

Charlotte

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Outstanding hotel
5* stay - we cannot fault the hotel, the facilities, the location or the staff! Look no further!
Stayed 4 nights in Oct 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2018
Response from Sorya on 11 Oct,2018
Dear guest, Thank you for your time to write us a review. Hope you enjoyed your stay with us. Looking forward to welcoming again soon. Regards, Sorya

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay!
Front desk is very professional, friendly. Great location, close to night market. Complementary airport pick up and breakfast!
Stayed 2 nights in Sep 2018
Response from Sorya on 11 Oct,2018
Dear Our happy Guest, Thank you very much for great review about your stay with us. I am so happy to hear that you enjoyed your and had a wonderful experience with your stay. Looking forward to seeing your again soon. Regards, Sorya

2/10 Terrible

Amy, Minnesota

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Had hotel booked out 1.5 months. When it was time to go, they did not have the room we paid for due to construction. Even had to walk over a plank to enter the property. We were never informed of this despite being in contact for our airport transfer. The restaurant/bar was not the only part being worked on. Major construction was right outside our downgraded room, very noisy, workers watching us through our windows and generally no privacy unless we wanted to sit in a darkened room with closed blinds. A critter, possibly a bat, was fluttering in the AC unit. We stayed one hour before realizing they weren’t going to be straightforward about anything and that every day would likely be this uncomfortable. Not to mention they didn’t have a room with two beds. We are struggling to get a refund for our three nights. Extremely disappointing experience.
Stayed 3 nights in Jun 2018
Response from Salasara Team on 16 Jul,2018
Dear Amy Ensign. Greeting from Salasara Hotel Siem Reap! Thank you for your candid feedback. I am sorry to hear that you weren't satisfied with the competence of property renovation a part for the best quality area nearby your booked room (superior twin) with our urgent plan and we expected taking short time. We would like to do apology again that we haven’t told you or email to you in advance about the situation. We accepted the error and we tried to solve such issue in order to ensure the good quality of your stay and experience, so we upgraded you to our highest room type (Deluxe Double) which the most comfortable and spacious room equipped with comfortable sofa better than extra bed. We also were willing to bring another extra bed to you if you like plus one hour free message offer for each them (two people). And another option we offered two Deluxe Double rooms to you if preferred. One more added option, we negotiated with you that we would charge you for only two room nights among of three-room nights booked, but you rejected and requested to move out after one hour. We respectfully followed you. As per our discussion, we refunded and we emailed to our OTA partner as the guest cancelled on Monday, July 02, 2018 9:00 AM right away. All we just want to prove we tried the best solve the resolution for you. We will follow up and check with our OTA partner about the refund process for you. We are looking forward to welcoming you again and will serve you the best. Our team wishes you and your family the best of luck, prosperity, happiness and success all your life of work and business. Sincerely yours, Your ‘’ home away from home’’ in Siem Reap, Angkor Wat With our love and care, Sorya Chiem | Salasara Team Salasara Hotel in Siem Reap, Angkor Wat, Cambodia

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very friendly and helpful staff. We took the tuk tuk provided by the hotel. The driver Vet was great.

8/10 Good

Tan, Canada

Liked: Staff & service, property conditions & facilities, room comfort
When I phoned to book a tuk tuk pick-up, the front desk didn’t have my booking reservation on file, but Expedia did an excellent job of contacting the hotel manager and sorting everything out. We had a free tuk tuk pick and and drop off from the hotel. We arrive at 6am and the hotel gave us a room to rest in until our room was ready for check-in. The staff were great, and the hotel was quiet. Only downside is the bedding seemed a little dirty and old. Fresh bedding and towels would be good...
Stayed 1 night in Jan 2018

6/10 Okay

Stella, India

Liked: Cleanliness, staff & service
The Best thing about the hotel is its staff! Always friendly, full of smiles and very, very courteous. The room I got was on the 2nd floor. Steep, narrow stairs to climb with no elevator. One of the staff members - the receptionist - carried my suitcase all the way up to my room.But it was a struggle for her as well and so, not a very pleasing sight for me. The food is the poorest feature of this hotel. The breakfast was just about ok, but the dinner was horrible. To keep it simple, I ordered Khmer (local) dishes for each meal, but each one had the taste of instant food. On one occasion, 3 out of the 5 dishes I chose from the menu were not available. The room was alright, but the door had an old fashioned key that took some effort to be locked. The massages are undoubtedly the best services offered by the hotel. They are awesome and very, very affordable. You could get a massage either at the massage center or right at your room.
Stayed 2 nights in Jan 2018

10/10 Excellent

Mark, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Four night stay
Great hotel within easy walk of Siem Reap town centre. Food at hotel is very good. Staff excellent.
Stayed 4 nights in Dec 2017

10/10 Excellent

Judith

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Salasara was excellent. We loved it. A super pool added to the pleasures. ALL staff were delightful and efficient. The tuk tuk driver they arranged for us was wonderful. He managed to show us all the special places without any crowds. Clever timing. It is situated in a nice quiet cul de sac but in a general area that is probably better suited to youngsters. However it was beautifully quiet in the hotel. I loved the open sided dining area.
Stayed 3 nights in Dec 2017

8/10 Good

Andries

Liked: Staff & service, room comfort
Sensible option!
The hospitality was great! We would recommend they install dran traps to prevent bad odors rising into the rooms from the shower drains. The location is qalking distance feom pub street, yet far enough from the noise.
Stayed 3 nights in Dec 2017

8/10 Good

jane, sydney

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All good except the driver named Ratana
There is a driver named Ratana. He was organised by hotel to pick up us from airport. On the way to hotel, he said if we want to have a driver for one days we'd better book with him directly which would be cheaper than booking though the hotel. He said $5 for a day we agreed. Then he drove us from 10:30am to 7pm. Average services which we did not expect too much. At the end of the day he said it was $25 not 5. We misundersood him. Frankly speaking before he changed story, we already planed to tip him becaus it was a long day and $5 did not seem to be fair. But we hate people said one price at the beginning but change to another after the service. Eventually we paid him $15. Not very happy but do not want to spend one more 1 second with this liar
Stayed 4 nights in Dec 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quiet hotel but close to the action
Excellent staff, great location, near the action but quiet at night for restful sleep. Bike rentals down the street for $2 a day if you prefer to ride and brave the disorganized traffic.
Stayed 5 nights in Dec 2017

8/10 Good

Daryl, Malaysia

Liked: Cleanliness, staff & service, room comfort
Thanks for airport pick up and allow me for early check in. Friendly staff and provided details on tourism spots and even prepare a list for simple local language speaking :)
Stayed 3 nights in Nov 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2017

10/10 Excellent

Mischa, Melbourne, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, quiet, central location
Excellent friendly service- Thida the concierge, and Danni the manager speaks very good English, and was always helpful with advice about the surrounding tourist attractions. Our Room was clean and comfortable and only short walking distance to Night Markets and local markets that was close to river. We were here off season it rained a lot- hotel provides umbrellas. We spent a lot of time in the pool!
Stayed 3 nights in Aug 2017

10/10 Excellent

Lindsey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful hotel in a perfect location!
I took a solo trip to Siem Reap and stayed at Secrets Pavilion for two nights. I had an amazing time. The staff are INCREDIBLY friendly. Upon arrival I was told al about the options they offered for tours. Within minutes I was set up with a full day tour for the following day which provided me a tuk tuk driver for the entire day as well as breakfast packed for me to take along at 4:30AM as I was doing a sunrise tour. The location of the hotel is perfect. Easy walking distance to the Night Market and Pub Street as well as amazing restaurants, but also far enough away from the commotion that you can have peaceful days and nights. Thoroughly enjoyed my stay and would definitely stay here again. Thank you Secrets Pavilion for making my first trip to Cambodia memorable.
Stayed 2 nights in Jul 2017

8/10 Good

Ian, Perth. W. Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very friendly hotel, quiet, Close to the action
Staff were exceptional - so friendly and very helpful. They organised guides, transport and destinations as required. Breakfast limited choice but nicely done. Large ground floor bedroom near the charming pool. A 10 minute walk past multiple restaurants to the Night Market and Pub Street. We have stayed there twice and we would go back again.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A lovely relaxing stay
We spent 3 nights at the hotel as we were visiting Ankor Wat and other temples. What a lovely place to stay after the hustle and bustle of the crowds. The staff were amazing, helpful and always available to assist with any questions we had. Danny, the manager was very friendly and provided us with lots of information. The hotel is based around the corner to the night market and lots of bars and restaurant but you could never hear any noise from these establishments. Market was great for getting presents and souvenirs and plenty of choice for food. Mr Rom, a Tuk Tuk driver, associated with the hotel was fabulous. His driving was great, not too fast, and steady over the rough patches. After a day of walking around the beautiful ruins we returned to the Secrets Pavilion and had a swim in the small but perfect swimming pool. When we go back to Siem Reap we will definitely be staying here again.

10/10 Excellent

Sheldon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great service, and facilities. Very helpful staff and hotel has several reliable tuk tuk for transport. They will recommend and help plan your sightseeing to see temples based on your time you have. LEss than 10 minute walk to markets, and pub street.
Response from Danny Boy on 26 Mar,2017
Dear Sheldon, Thank you so much for taking your valuable time review us about your feedback, we are delighted to hear that you had a wonderful stay with us and we are certainly most encouraged by your comments. More importantly, thank you for sharing your experiences so that other travelers will also want to visit Siem Reap and want to stay at we are please looking forward to welcome you again in the future stay. would you need any assistance, please do not hesitate to contact us. Warm regards, Danny

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from General Manager on 6 Mar,2017
Dear Mark, thank you very much for your feedback, thank you very much for your time to stay with us and we are please looking forward to welcome you again in your future stay. warm regards, Danny

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel in convenient location
Although this hotel is located on a dirt road, once you arrive it feels as if you are in a garden. This quiet oasis is close to the night market and various restaurants within walking distance. The rooms and the pool are clean. Our room had issues with hot water but we were switched to another room with warm water. They were able to arrange a tuk-tuk tour guide for the temples (Rex is wonderful).
Response from General Manager on 8 Mar,2017
Dear warm greeting from Secrets Pavilion Urban Boutique Hotel. thank you very much for your feedback and thank you very much for your time to stay with us. we are please looking forward to welcome you again your future stay. warm regards, Danny

10/10 Excellent

Charlotte

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from General Manager on 27 Feb,2017
Dear Charlotte, thank you very much for your feedback and we would love to say thank you very much for your time to stay with us and we are hopefully to welcome you again in your future stay with us. warm regards, Danny

8/10 Good

Gabo, Caracas vzla

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel !
Great staff , excellent attention, the room was clean and confortable, the pool was really good
Response from reservation@secretspavilion.com on 27 Feb,2017
Dear Gabo, Warm greeting from Secrets Pavilion Urban Boutique Hotel. thank you very much for your feedback that you are enjoy to stay with our Family of Secrets Pavilion Urban Boutique Hotel. and we are please looking forward to welcome you again in your future stay. warm regards, Danny

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cozy hotel with great location
Very nice hotel with great location. It is located near the night market sonyou get a lot of dining and shopping options. Staff was great! Always willing to help and make sure we were okay. The only thing that I would change is adding a door to the shower since sometimes the whole bathroom gets wet.
Response from Danny on 15 Feb,2017
Dear Anonymous, warm greeting from Secrets Pavilion Urban Boutique Hotel. thank you very much for your feedback, thank you very much for your time to stay with us. and we hopefully to welcome your stay with us again. warm regards, Danny

10/10 Excellent

Honest, Los Angeles, CA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
An Oasis amidst the Chaos
The hotel values privacy and seclusion while emphasizing frictionless service. All facilities were very modern and in excellent working order. Staff were warm and supremely competent. Would definitely visit again.
Response from reservation@secretspavilion.com on 27 Feb,2017
Dear Sir/Madarm Warm greeting from Secrets Pavilion Urban Boutique Hotel. thank you very much for your feedback that you are enjoy to stay with our Family of Secrets Pavilion Urban Boutique Hotel. and we are please looking forward to welcome you again in your future stay. warm regards, Danny

10/10 Excellent

jess, geelong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice quiet hotel close to town
A really nice quiet hotel. Beautiful pool area. Staff are so accomodating, helpful and friendly. The free tuk tuk to and from the airport/bus was appreciated. The hotel tuk tuk driver is also great. Would stay here again. Only negative- door lock sometimes hard to use.
Response from reservation@secretspavilion.com on 27 Feb,2017
Dear Jess Warm greeting from Secrets Pavilion Urban Boutique Hotel. thank you very much for your feedback that you are enjoy to stay with our Family of Secrets Pavilion Urban Boutique Hotel. and we are please looking forward to welcome you again in your future stay. warm regards, Danny

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Decent hotel in a dirt alleyway
Overall this is an okay hotel. It's very cute looking and boutique like, however it's on a random dirt, rundown alleyway. They also have no elevator which makes it hard if you have big heavy luggage. There is also no shower curtain so when you shower it gets the rest of the small bathroom wet. In addition, the doors to the rooms can be improved, because they are wooden slats there are small slits in between them which lets in the mosquitoes. A couple positives about this hotel is that the staff is very friendly and they let us have a free late check out. Also, it is walking distance to the night market, which is really great.
Response from the management on 27 Feb,2017
Dear our valued customer, Our team sincerely thank you so much for yours recently stayed with us in Siem Reap Angkor Wat. your reviews is truly much appreciate to us, we would like to inform you that our road has totally build-ed now. the road is turn to a clean road and maintained now. we are looking forward to serve you on next trip to Siem Reap Angkor Wat. We wish you a wonderful holiday the next and success all your work. Regards, Secrets Pavilion team

10/10 Excellent

maria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from General Manager on 6 Mar,2017
Dear Maria, thank you very very much for your feedback and thank you very much for you time to stay with us. we are please looking forwards to welcome you again in your future stay. warm regards, Danny

10/10 Excellent

Trinh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful staff and hotel. 100% recommend.
We stayed at Secrets Pavillion for three nights mid December. I have to commend the staff! They were nothing short of amazing. They were always cheerful, greeted you with a smile and were always willing to help out. Shout out to Thida (I hope I spelt your name right) at reception. Your customer service skills are fantastic and you are an asset to the hotel. The hotel is relatively new and set up in a modern way but still felt very homy. Our room was clean, spacious and the windows opened out to the courtyard which was shaded by lovely palm trees. The pool was cleaned daily and there were plenty of sun lounges. The hotel was located 10 min walk from the Night Market and Pub Street. If you're down for cheap cocktails and loud music, a highly recommend taking a walk down Pub Street :) Absolutely enjoyed our stay and will definitely be back again!
Response from General Manager on 27 Feb,2017
Dear Trinh, Warm greeting from Secrets Pavilion Urban Boutique Hotel. thank you very much for your feedback that you are enjoy to stay with our Family of Secrets Pavilion Urban Boutique Hotel. and we are please looking forward to welcome you again in your future stay. warm regards, Danny

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel, fantastic staff.
The room was simple but very comfortable and all the facilities were kept in good condition. Our stay was made memorable, though, by the absolutely delightful staff. Everyone we spoke to was incredibly friendly, polite and helpful and we were made to very welcome. They were always available to give advice about trips and transport and made booking everything very easy. I've never written a hotel review before but the staff here deserve all the praise they can get. Thank you for a thoroughly enjoyable, eye-opening and relaxing stay, I look forward to seeing you if we ever return to Siem Reap.
Response from General Manager on 27 Feb,2017
Dear Michael, Our team sincerely thank you so much for yours recently stayed with us in Siem Reap. your reviews is truly much appreciate to us and we are looking forward to serve you on next trip to Siem Reap Angkor Wat. We wish you a wonderful holiday the next and success all your work. Regards, Secrets Pavilion team

10/10 Excellent

Ciara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from General Manager on 27 Feb,2017
Dear Ciara, Warm greeting from Secrets Pavilion Urban Boutique Hotel. thank you very much for your feedback that you are enjoy to stay with our Family of Secrets Pavilion Urban Boutique Hotel. and we are please looking forward to welcome you again in your future stay. warm regards, Danny

10/10 Excellent

simon, kuala lumpur malaysia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel close to attractions
Stay 4 days and was satisfied with the location and services rendered by the hotel.The staff was very attentive and converse well in english. The pool was very relaxing and breakfast was good. Pub Street and Night Market was a short walk. Street food as well as French Fine Dining was just a hop away.
Response from Danny Boy on 27 Feb,2017
Dear Simon Warm greeting from Secrets Pavilion Urban Boutique Hotel. thank you very much for your feedback that you are enjoy to stay with our Family of Secrets Pavilion Urban Boutique Hotel. and we are please looking forward to welcome you again in your future stay. warm regards, Danny

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Poor arrangement
We got to the hotel at 7pm and came to find out hotel was under renovation and we were transfered to a different hotel. The hotel should have given up a heads up as for that the hotel was not available in days' advance.

10/10 Excellent

Alan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort