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Reviews of Aristocrat Residence & Hotel

2.5 out of 5
Aristocrat Residence & Hotel
Serendypity Beach Road, Sihanoukville

Reviews

7.4

Good

Rating 10 - Excellent. 5 out of 42 reviews" "
Rating 8 - Good. 24 out of 42 reviews" "
Rating 6 - Okay. 7 out of 42 reviews" "
Rating 4 - Poor. 4 out of 42 reviews" "
Rating 2 - Terrible. 2 out of 42 reviews" "

7.6/10

Cleanliness

7.4/10

Staff & service

10/10

Amenities

7.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

4/10 Poor

Keith

Stayed 9 nights in Nov 2023

8/10 Good

Ericson

Stayed 1 night in Nov 2023
Response from WEI on 15 Nov,2023
Dear Ericson , Thanks for your comment and we sincerely hope you will visit us again in future Thanks

8/10 Good

john

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2023

8/10 Good

Ung

Travelled with family
Liked: Staff & service
Stayed 1 night in Nov 2021
Response from wei on 6 Dec,2021
Dear Ung , Thanks for staying with us and sharing your valuable experience . we are happy to hear that you are satisfied with our property and we sincerely hope to serve you again in future with our warmest services .thanks

8/10 Good

Kjell-Martin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay
Its a very good hotel. Nice staff. Exelent breakfast. Also a good location, but because of roadwork,very hard to get there. But it going to improve
Stayed 3 nights in Mar 2020
Response from Management on 13 Mar,2020
Dear Guest , Thanks for staying with us and sharing your valuable experience during your stay . We are happy that you are satisfied with our services and property and we will take all this good comment as a motivation for further improvement . We will try to learn and improve more in every aspect and we hope we can serve every guest with the best services and ensure every guest have the best comfort during stay . We sincerely apologize on behalf of the construction and road expanding that have caused some disturbance during your stay . We strongly believe all this activities will complete very soon and guest can experience the new city of tourism with beautiful buildings , quality roads and walk way to beaches . Our property will try our best to maintain the cleanliness and we will fulfill every guest inquiries or needs which may help guest to a good rest .we hope you will visit us again in future and experience our warmest greeting and services . Thanks Best Regards Management

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020
Response from Mr Tan on 24 Feb,2020
Dear Guest , thanks for spending time commenting our property . we appreciate for the comment given and we will take it as a motivation and encouragement for further improvement . we sincerely hope to serve you again in future with our warmest greeting and services . thanks . Best Regards Management

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities
Chinese hotel with cigarette smell and bad service
Aside from the reception, all other staff speaks literally ZERO English. Not even words such as milk or sugar. They are unappologetic about this and sometimes even walk away from you and refuse to use a phone translator! The room I booked was a non-smoking room but had a a smoke smell. Smoke smell is present even in the restaurant on 8th floor. There is only one elevator for the whole hotel. The hotel is completely adapted to Chinese tourists, including all labels and food choices. Don't book if you're not Chinese.
Stayed 1 night in Jul 2019

8/10 Good

Hideki

Liked: Staff & service, room comfort
Stayed 2 nights in Jun 2019
Response from Sour sokheang on 8 Jun,2019
Thank you very much for staying with us and for sharing your wonderful experience. We are delighted to know, you had a great stay and liked many aspects of our hotel. Your feedback and your kind words of appreciation has been shared with the entire team with gratitude. Thank you and we look forward to your next visit!

6/10 Okay

Verified traveller

Disliked: Staff & service, property conditions & facilities, room comfort
I was disappointed by this hotel. On our two week trip we’ve stayed in many 3 star hotels in Cambodia and Vietnam. This was by far the worst and also by far the most expensive. Not worth the money unfortunately. The staff were not attentive, the bathroom was a it of a nightmare. It was a very small tube shape and the shower door didn’t close so water would spray out everywhere. If you’re lucky enough to get a room on ocean side the view from the balcony is nice. The location is good. The breakfast is good. The beds weren’t terrible but again the bathroom really distracted from the rest of the room. I wouldn’t recommend this hotel for the price.
Stayed 1 night in Mar 2018
Response from Yary on 3 Apr,2018
Dear Sarah Daugherty, Warm greeting from Aristocrat Residence & Hotel. Thanks for your feedback to us regarding to your recent stay in our hotel. We are really sorry for the thing happen during your stay that cause your stay inconvenient. We will solve our shower door, bathroom and we will inform this all department which related. Moreover, our staff should be trained more. We're really thankful for your acknowledgment about our location, bed and also breakfast. With kind regards, Sales department at Aristocrat Residence & Hotel

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tired and dated
Dated and tired Hotel in a convenient area. Hard beds, language barrier with staff, building works and loud music all around. Would not price this at $75 a night. Very shabby. Basic breakfast. Do not recommend.
Stayed 2 nights in Nov 2017
Dear valued guest, Greeting from Aristocrat Residence & Hotel. Thanks for taking the time to share your feedback here. First we would like to apologize for the inconvenient things happened during your stay. We are so regret to read it. We will try to improve and upgrade our service. For the things you mentioned above is an important part for us to make a change for better services. We are looking forwarding to having a chance for compensating you next time. With kind regards, Yary (Ms) Sales department at Aristocrat Residence & Hotel

10/10 Excellent

G

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A good Choice
I enjoyed my stay here. Nice spacious and well designed room on the 5th floor with a lovely view of the sea and islands. Walking distance to restaurants, pubs and the beach. Nice breakfast for both Western and Asian tastes. The only problem I found was a slow lift and NO LAUNDRY SERVICE. Why do they put a laundry basket in the room with no laundry service?
Stayed 4 nights in Jul 2017
Dear Sir, Thanks for taking time to share your thought with us. We are really appreciate your feedback about location, restaurant, and also room. Even though we regret to confusing you with our laundry service. Actually our hotel don't provide laundry service, but we could offer you from outside, just calling to our front desk or housekeeper. We feel really sorry about this thing. Please accept my apologies and hope we could provide you better service for your next trip here! Your sincerely,

8/10 Good

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Hotel in Great Location
Good hotel in an excellent location, right next to the main pier.
Dear Matthew, Thanks for taking the time to review on expedia. We are appreciate to read your comment. It always encourage us when customer acknowledge the good points of our hotel. Hope to see you again for your next trip in Cambodia. Kind regards

4/10 Poor

Verified traveller

Disliked: Room comfort
close to beach but thats as good as it gets.
sewerage runinng outside of front of hotel, the noise from beach parties started about 9.00 p.m. untill 5.00.a.m., then the builders sarted work at 7.00. a.m. beds were very hard, breakfast was very basic, taxi took 4 hrs from airport, would not stay there again.

6/10 Okay

David, The Gong

Liked: Cleanliness, room comfort
Disliked: Staff & service
Close to pier and gateway to Islands
Hotel staff polite and courteous, though all new and appeared to be teenagers. Hotel surrounds sterile and unfinished in places. Room overlooked beach (side view) and directly into neighbouring hotel rooms. Not pleasant. Food very basic and western. No local dishes. Distinctly Chinese feel. Overall, 3/5.
Response from Aristocrat Reservation & Hotel on 10 Jul,2017
We're feel sorry to hear that. Your Comments and Your Review was a great value for us to reach the goal and serve our guest with the perfection in future. We hope we could Provide compensation for our weakness to you when you come back again youe will as our will . Thank you

8/10 Good

Bryan, California

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Decent hotel but a bit overpriced
Contrary to some other reviews, I found the front desk staff (including the manager) to be very kind and helpful. The hotel is in a good location (for Serendipity beach), only a 2 min walk to the beach (which is rather disgusting with so much trash), surrounded by many restaurants, cafes, and small shops. I stayed on the 4th floor and my room was quiet throughout the night, though the first room I was shown to was right next to the elevator and I could tell it was going to be noisy, so I requested a different room and the manager obliged. Bed was one of the most comfortable I've slept in during my 3 month tour of SE Asia. Breakfast buffet was simple but decent. Wifi was horrible - very intermittent and whenever it was working, it was painfully slow. Overall, I had an OK experience, but likely won't stay again as there are many other nice hotels a bit further back from the beach that are much more competitively priced.
We're feel sorry to hear that. Your Comments and Your Review was a great value for us to reach the goal and serve our guest with the perfection in future. We hope we could Provide compensation for our weakness to you when you come back again you will as our will . Thank you .

6/10 Okay

Stuart, Melbourne

Liked: Cleanliness
Great location, new hotel, poor building quality
New hotel, poor finishes, leakin shower and toilet. Staff inexperienced and not so helpful. Close to beach and bars at serendipity beach.
We're feel sorry to hear that. Your Comments and Your Review was a great value for us to reach the goal and serve our guest with the perfection in future. We hope we could Provide compensation for our weakness to you when you come back again you will as our will . Thank you

6/10 Okay

jocelyn

Travelled with family
Liked: Cleanliness
Hotel du passé, installations vêtus, quartier peu pratique car le pier poir les bateaux ne fonctionne plus et nombreux restaurents, boutiques chinois aux alentours par contre tranquillité assurée, plage déserte.
Stayed 1 night in Apr 2024

10/10 Excellent

Marta

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Volveria
Muy buen situado en medio de todas las playas. Atenciin buena. Limpieza excelente
Piscina
Stayed 2 nights in Dec 2023
Response from Tan on 30 Dec,2023
Dear Marta , thanks for choosing our property and sharing your comment during stay . we here are very happy to know that you are satisfied with your stay . we will share your comment to our team as an encouragement for further higher level of improvement in hospitality services . we do hope that your stay will leave you a good memories with us and we sincerely hope you and family will visit us again in future and we are waiting to serve you again with our warmest services , thanksManagement

8/10 Good

Shinji

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2022

8/10 Good

lars erik

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very Good cleaning. Nice and clean pool. Near sea .
Stayed 1 night in Feb 2022

10/10 Excellent

lars erik

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2022

8/10 Good

Amedeo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ganz gut
Das Hotel ist insgesamt für ganz in Ordnung, haut einem aber nicht gerade von den Socken. Auch der Preis war eher an der oberen Grenze für dieses Hotel. Die Sauberkeit im Zimmer war sehr gut, sowie auch die Ausstattung des Zimmers. Die Gänge/Treppenhaus wirkt irgendwie etwas schmudlig und es darf so wie ich es gesehen habe auch geraucht werden in den Stockwerken. Nichtraucher muss bei der Buchung ausgewählt werden. Das Frühstück war gut. Was allerdings etwas schockierende war, war der Blick in die (nicht mehr verwendete Küche), welche unglaublich dreckig war.
Stayed 1 night in Feb 2022

8/10 Good

Shinji

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
静かです落ち着けるホテルです 便利な場所
Stayed 4 nights in Dec 2020
Response from management on 23 Feb,2021
Dear Shinji , thanks for your valuable comment . it is our pleasure to serve you with our warmest and utmost services . we will definitely try our best to upgrade our services to a higher level hoping that every guest will feel the warm and satisfaction stay with us . thanks

8/10 Good

Shinji

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2020
Response from Mr Tan on 15 Jul,2020
Dear Shinji , thanks for choosing our property and sharing your valuable experience . we are happy to hear that you are satisfied with our services again and we will take all this good comment as a motivation to remain even to improve more . we sincerely hope you will visit us again in future and experience again our warmest greeting and services . thanks Best regards Management

8/10 Good

Joy Amanda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Transithotel für die Inseln
Chinesisches Hotel... Bis zum Serendipty Pier sind es keine 5 Minuten zu Fuss. Für eine Übernachtung gut. Zum Frühstück gibt es ein tolles Buffet. Sihanoukville ist leider eine grosse, stinkende Baustelle.
Stayed 1 night in Feb 2020
Response from Mr Tan on 20 Feb,2020
Dear Joy , Thanks for spending time commenting our property and we are happy that you appreciate out breakfast buffet . we will try to improve more fresh and healthy breakfast every morning with multi selection of food from every region to fulfill guest appetite . sihanoukville government are transforming the city into a modern and tourism city with some major construction and road expanding . all this activities might have cause some disturbance during your stay but our property will try our best to cooperate with the government to keep and maintain the cleanliness to ensure guest feel the warm comfort once entering our property . we sincerely hope to serve you again in future with our warmest greeting and experience the new city of tourism with beautiful buildings and blue beaches . thanks Best Regards , Management

8/10 Good

Shinji

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2019
Response from wei on 23 Nov,2019
thanks for reviewing our property , thanks for encouragement and we will take this as a motivation to improve more in our service line and we hope to serve again our dear guest in future with our warmest greeting

8/10 Good

Verified traveller

Stayed 2 nights in Oct 2019
Response from wei on 23 Nov,2019
thanks for reviewing our property , is an encouragement and motivation for us to improve more in our service line and we hope to serve again our guest in future with our warmest service , thanks

8/10 Good

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Personal sehr freundlich, Zimmer war groß und sehr interessant mit dem Bad vor dem Fenster, Seeblick und einer großen Holzbadewanne.
Stayed 1 night in Aug 2019
Response from Sour Sokheang on 3 Aug,2019
Thank you very much for staying with us and for sharing your wonderful experience. We are delighted to know, you had a great stay and liked many aspects of our hotel. Your feedback and your kind words of appreciation has been shared with the entire team with gratitude. Thank you and we look forward to your next visit!

6/10 Okay

Verified traveller

Liked: Staff & service, room comfort
老朽化している感じで、トイレのドアが壊れていました。ただ、従業員はとても親切で滞在しやすかったです。
Stayed 1 night in Jul 2019
Response from Mr Tan on 24 Feb,2020
Dear Guest , we sincerely apologize for the late reply . thanks for staying at our property and sharing your valuable experience during your stay . we will bring up in meeting and we will do changes immediately . we sincerely hope you will visit us again and experience our new changes and improvement . thanks Best Regards , Management

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, room comfort
中華系ホテル
中華系ホテル、ホテルの鍵デポジットは現金でしか払えず、払戻も預けた時の領収書が無いと面倒なことになります。非常階段は付近のホテルと同じく無いので、火災などになると困ることになると思います。お客さんもほぼ中国の方でした。
Stayed 1 night in May 2019
Response from Sour sokheang on 8 Jun,2019
We feel sorry to hear that. Your Comments and Your Review was a great value for us to reach the goal and serve our guest with the perfection in future. We hope we could Provide compensation for our weakness to you when you come back again you will as our will. Thank you aristocrat Residence & Hotel

8/10 Good

Malin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2019
Response from Sour sokheang on 23 Apr,2019
Thank you very much for staying with us and for sharing your wonderful experience. We are delighted to know, you had a great stay and liked many aspects of our hotel. Your feedback and your kind words of appreciation has been shared with the entire team with gratitude. Thank you and we look forward to your next visit!

10/10 Excellent

May B

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sihanoukville, hvorfor ikke ....
Flott hotell nær Otr. beach. Byen er under forvandling med mye byggevirksomhet. Hotellet serverer veldig bta frokost og har et fint bassengområdet. Vi bodde med sjøutsikt. Det er å anbefale.
Stayed 5 nights in Jan 2019
Response from Rekky on 17 Feb,2019
Dear Mr. May B, Warmest greeting to you from Aristocrat Residence & Hotel, Cambodia. Thanks so much for your kind review as it is very helpful for us to see how is our property location, value of money and other services providing to the customers. We are looking forward to welcoming you back to stay with us again soon. Best Regards, Chhenghai OENG (MR.) Assistant E-Commerce Manager

8/10 Good

Joele

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Prix trop élevé pour les prestations, quelques outils la saison. Equipement à entretenir dans la chambre, douche et réglage TV. Points positifs, la situation, la piscine, le petit déjeuner en buffet.
Stayed 1 night in Feb 2018
Response from Yary on 6 Mar,2018
Dear Joele, Warm greeting from Aristocrat Residence & Hotel. Thanks for taking the time to give us feedback regarding to your recent stay at our hotel. We are really great to read your comment for both positive and negative. We will take action about our equipment and other of our weakness points. Your feedback is an important part for us to improve our work. Our team is looking forward to welcoming to back for your next trip in Sihanoukville. With kind regards, Sales department, Aristocrat Residence & Hotel

6/10 Okay

MASAHIRO

Disliked: Cleanliness
ビーチ近く
二泊利用しました。セレンディピティビーチまで徒歩圏内です。周辺には、レストランもあり、飲食には困ることは有りません。ホテルは、中国系のようでした。部屋は、チェックインした時、アリが至るところにいて、殺虫剤を撒いたら、なんとかいなくなりました。あまり掃除が行き届いていないようでした。
Dear Masahiro Thanks for spending your time to give us feedback. First we would like to thank you for staying at Aristocrat Residence & Hotel. I certainly understand your feeling of this situation. I have talked with the manager to solve all the problem. We already have trained our housekeeping more about cleaning. Please accept my sincere apologies. We will make every effort to see that this never happens again. Kind regards, Aristocrat Residence & Hotel

6/10 Okay

Verified traveller

Liked: Room comfort
Disliked: Staff & service
Komforthotel mit deutlichen Schwächen im Service
Sehr zentrale Strandlage am Beach von Serendipity. Trotzdem ruhig gelegen. Toller Ausblick in den oberen Stockwerken und im Frühstücksraum im 8. Stock. Sehr schwache Serviceleistungen Am Silvesterabend 100 Prozent Aufschlag auf den Zimmerpreis, ohne weitere Gegenleistung: kein Galadinner, kein Extra-Getränk, kein freundliches Happy New Year des Personals am Neujahrstag. Bei Ankunft Name nicht auf der Gästeliste vorhanden - trotz Expedia-Bestätigung mit kompletter Vorauszahlung. Klärung dauert 20 Minuten. Ausdruck einer pdf-Datei (Boarding Pass) über mitgebrachten usb-Stick im Hotel nicht möglich. Nur als Anhang einer verschickten email. .... Dauer: über eine Stunde. Beim Ausckecken beauftragt die Rezeption den Etagenboy, die Minibar zu kontrollieren, obwohl es im Zimmer gar keine bestückte Minibar gibt. Sorry: bei einem Übernachtungspreis von rund 75 Euro erwarte ich - auch in Kambodscha - einen anderen Service!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
고급스런 느낌의 숙소
로비에서 보니 중국인들이 많이 묵기 때문에 방음을 걱정했는데 방에 들어가니 방음이 잘 되어 그런 걱정을 할 필요가 없었음. 방은 넓고 깨끗하고 깔끔하며 베란다에서 보이는 바다 풍경이 좋았음. 무엇보다 화장실이 깨끗해서 좋았음. 아침조식도 훌륭하였음. 위치도 바다와 가까워 좋았음. 다만 낮에는 옥상층 공사를 하고 있어 낮에 숙소에 들어갔을 때는 공사하는 소리가 조금 시끄러웠으나 밤에는 문제 없었음.

8/10 Good

Verified traveller

Liked: Property conditions & facilities, room comfort
Gute Lage des Hotels
Wir hatten eine Übernachtung in diesem Hotel und waren so weit zufrienden. liegt direkt am Pier für die Boote nach Koh Rong und zum Strand. Würde wieder in dieses Hotel gehen.
Dear Sir/Madame, Warm greeting from Aristocrat Residence & Hotel. We would like to thank you for sparing your time to share your thoughts with us. We are delighted that you enjoy staying at our hotel. Our team is looking forward to seeing you for your next trip in Cambodia. Kind regards,

2/10 Terrible

YURY, Москва

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Отель строится с 7 утра 6 и 7 этажа нет бетон
Мы проживали с 12 декабря по 18 декабря 2015 года, а должны были до 30 декабря. Бежали из этого жуткого отеля. Не заселяйтесь и не покупайте этот отель. Он не достроен 6 этаж скоро сдается, а 7 этаж бетон. С 7 утра до 7 вечера сверлят, бьют, ремонтируют, пилят. Это был кошмар. Люди в отпуск приехали поспать по дольше, но здесь ужас. Уже год его достраивают- это надолго. За год сделали пол этажа 6-го, мы в том году жили напротив и думали, что его за год достроили. Я поднялась на 6 этаж там пилят и сверлят, потом поднялась на 7 этаж там лежит бетон нет окон и бьют полы и стены. Строят здание и нигде на сайте этого не написано, только в номере лежит бумажка извините за беспокойство. Хотя бы начинали сверлить в 10 утра, люди же отдыхают. В ванной и в душе вода льется на пол в комнату так сделан пол на слив в обратную сторону от дырки слива. Каждый раз после мытья мы мыли полы. НЕ НАДО ЕХАТЬ ТУДА, ПУСКАЙ СНАЧАЛА ДОСТРОЯТ ОТЕЛЬ. Мы переехали в соседний Serendipity hotel все прекрасно номера с видом на бухту и на море и теперь наслаждаемся отдыхом.

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
This hotel is perfect for those who want to stay nearby the beach in Sihanoukville. Only one minute to go to the beach. It is nearby the market too. The breakfast was good enough. The room was big enough, but it didn't look that clean with a lot of small insects and a piece of biscuit behind the minibar. So the room standard was okay.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Nice
Beautiful beach view, staff very nice, but little facilities (no gym), one swimming pool, overall not bad for this price

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
極力推介的酒店
近海灘,附近食店方便,獨欠健身室。

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
hyvällä paikalla rannan vieressä
hyvälaatuinen hotelli, aamupala ihan ok