Amara Sanctuary Resort Sentosa

Upon check in was offered two single beds despite having booked for a double and with a child of six years old. Was told no doubles available and would need to pay extra for a child’s bed. Most hotels sort out the additional cost for children’s beds in the initial booking. Asked about both issues was told no doubles were available and was offered a sheet for a chair in the room for my daughter to sleep on. No attempt was made to offer any recompense for the inconvenience. Consequently my daughter ended up sleeping in the two singles we had pushed together. Not the most comfortable of experiences. Hotel is nice but tired and run down in places. There was mould on the ceiling in the bathroom. The roof pool has lost pieces of tiling, leaving some sharp edges exposed. Decking at both Dream Pool and Roof Pool is old and needs replacing. One plank in the pool area near Dream Pool had an exposed upstanding nail, not great for bare feet. Overall, the lack of ability to recompense for the hotel’s inability to offer the services we’d paid for and the tired nature of the property meant it’s not one we’d return to in a hurry. Hotel noted they would be ‘addressing the concerns’ I raised in my check-in comments to Expedia.....never heard back from them. Generally, that summed up the customer experience we received.

The surrounding was pleasant with a strong identify

Clean, modern rooms set in beautiful gardens with a historic background. Fantastic breakfasts, pleasant and friendly staff.