4/10 Poor
Emilda
17 Mar,2023
Disliked: Cleanliness, staff & service
Amara Sanctuary has to be the only underwhelming and disappointing villa experience in Sentosa.
I was with my 5year old (2 of us), managing my luggage and holding my child's hand as the lobby entrance was by a road. There were no other guests at the lobby and there were 2 hotel staff just standing there, watching me lean against the big glass door to hold it open to let my son in and push my luggage through. Given it was a hospitality establishment, some asistance would have been much appreciated.
Then came the buggy ride to take us to our room. The platform at the back of the buggy was quite high, and again no assistance was offered to at least load up the bag together. The staff stood there watching as I told my son to stand back from the road and I loaded the luggage myself.
We were dropped off in front of our room and the staff didn't dismount from the buggy at all, only pointed to the door and left.
Comparing to other hotel villas in Sentosa, where buggy-rides are needed to reach your room, the effort by staff at Amara Sanctuary was utterly disappointing. My child was asleep by the time our food delivery came and the hotel staff insisted I WALK to the lobby at night to collect my item. If the policy has to be strict on no assisting of sending items to guests, the least they could do is offer a buggy pick up?
Please work on your service standards to match the premium price your property charges.
Emilda
Stayed 2 nights in Mar 2023
