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Aqueen Heritage Hotel Joo Chiat

3.5 star property
Immerse yourself in heritage charm where convenience meets comfort. Discover your home away from home near Gardens by the Bay.

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Experience the charm of Aqueen Heritage Hotel Joo Chiat, a hotel near Gardens by the Bay. Enjoy dry cleaning services, dine at the on-site restaurant, and unwind with a drink at the bar. With free self parking, 24-hour front desk service, luggage storage, concierge services and in-room WiFi you're sure to have a seamless stay. Guests rave about its overall condition.

Reviews

8.4 out of 10
Very good

Popular amenities

  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Breakfast available
  • Bar

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Policies

Check-in

Check-in start time: 2 PM; check-in end time: anytime

Contactless check-in and check-out are available

Minimum check-in age - 18

Check-out

Check-out before noon

Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome

Rollaway/extra beds are not available.

Cots (infant beds) are not available

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: SGD 100.00 per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: from approximately SGD 15 for adults and from SGD 7.5 for children

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards

We should mention

No pets and no service animals are allowed at this property

Frequently asked questions

Is Aqueen Heritage Hotel Joo Chiat pet-friendly?

No, pets are not allowed at this property.

How much is parking at Aqueen Heritage Hotel Joo Chiat?

Self-parking is free at this property.

What time is check-in at Aqueen Heritage Hotel Joo Chiat?

Check-in start time: 2 PM; check-in end time: anytime.

What time is check-out at Aqueen Heritage Hotel Joo Chiat?

Checkout is at noon.

Where is Aqueen Heritage Hotel Joo Chiat located?

Located in Geylang, this hotel is steps from Geylang Serai New Market and 2.9 mi (4.7 km) from Bugis Street Shopping District. Tanjong Katong Rd and I12 Katong are also within 1 mile (2 km). Paya Lebar Station is 12 minutes by foot and Eunos Station is 12 minutes.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on selected room rates because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Reviews

8.4

Very good

8.8

Cleanliness

8.0

Location

8.8

Staff & service

8.4

Property conditions & facilities
Rating 10 - Excellent. 51 out of 134 reviews
Rating 8 - Good. 56 out of 134 reviews
Rating 6 - Okay. 21 out of 134 reviews
Rating 4 - Poor. 5 out of 134 reviews
Rating 2 - Terrible. 1 out of 134 reviews

Reviews

Verified

10/10 Excellent

Kalwant

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice Geylang Area Hotel

My most recent stay at Aqueen Heritage Hotel was very satisfying. Hotel lobby and room are clean and welcoming as always. Great shopping and eateries are close by. As usual, Mr. Hamid is very welcoming and friendly, making the stay even more pleasant.
Stayed 4 nights in Nov 2019
Verified

6/10 Okay

simyee

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort

Room condition

room super small compared to last time i stay, only bed almost near to to wall, only have 1 side can go up to bed. no place to open my luggage. Lighting at toilet too dark. Sound prove need to improve, can heard sound from beside room and door bang sound and person talk at walkway.
Stayed 2 nights in Oct 2019
Verified

10/10 Excellent

Nurfarhan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice place but could do with some improvements

Place looks better then normal stay hotels, but could have some improvements. 1) the room I stayed (318) can't watch YouTube or netflix with the smart TV, would be nice if there's cable channels other then local channels. 2) at early morning some one tried to open my room room. Luckyly I latched the door. Think it was a staff cos mumbled about open wrong room. 3) been 3 weeks and my deposit has not been returned. Overall I'm still happy. Would return again soon.
Stayed 1 night in Aug 2019
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities
Clean property but difficult to contact them by phone for reservations due to limited opening hours. Breakfast was luke warm and limited in choice. Otherwise clean, accessible and safe.
Stayed 5 nights in Jul 2019
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Room is clean; good staff support. Window should have the shutter opened to allow view outside.
Stayed 4 nights in Jun 2019
Verified

8/10 Good

Chun-Ting

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

舒適的商務出差

房間有點小，早餐有點虛，只有炒飯而已，但整體來說還算可以！
Stayed 1 night in May 2019
Verified

10/10 Excellent

Libra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Value stay

Cozy hotel, staffs were friendly and nice
Stayed 1 night in Apr 2019
Verified

10/10 Excellent

Cyntia Xiuk Xuan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Quality of service

Excellent room service ! All the staffs very helpful and polite! Will come back again.
Stayed 3 nights in May 2019
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No comment. Nice neighborhood and lots of interesting plc
Stayed 1 night in May 2019
Verified

10/10 Excellent

SyedImranAhmed

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I think over all my sty was satisfactory and it’s a reasonable price hotel. Amenities are also close by and ease of traveling too. Room itself was neat and clean. I would definitely consider again.
Stayed 5 nights in Apr 2019
Verified

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities

Dated and overpriced

The carpet looks to be from 60 years ago and the bathroom floor wasn't very clean. The Wi-Fi keeps dropping connection and the connections is often slow. The staff would also rarely smile or even try to acknowledge your presence. I also went in expecting that the laundry would be by weight but it was by piece... It would have cost me over 120 for a small laundry. The bed was comfortable though... Overall, it is a very dated hotel that is way overpriced.
Stayed 4 nights in Apr 2019
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Affordable and comfortable

I booked Queen bed room. The room is clean and neat. Although is small room but still comfortable. TV only broadcast SG channels. Bed is soft enough for me and not too hard. Only the pillow too soft to me. Their staff are polite and helpful.
Stayed 5 nights in Mar 2019
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good place to stay

Clean room, comfortable, nice staff, safe area, about 10-15min walk from MRT station.
Stayed 1 night in Feb 2019
Verified

10/10 Excellent

宇璿

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good

good
Stayed 2 nights in Jan 2019
Verified

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Near to fabulous restaurant, shopping and transport.
Stayed 1 night in Dec 2018
Verified

6/10 Okay

Verified traveller

Clean hotel, close to food court. My room is a bit noisy.
Stayed 2 nights in Dec 2018
Verified

10/10 Excellent

YOSHITAKA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

宿泊した感想です

ホテル自体は駅から距離はありますが、周辺は飲食やショッピングには便利で、コンビニも近くにあります。部屋には冷蔵庫もあり、買った食品を保存しておくのも便利です。一つ不満だったのは、フェイスタオルが備えていなかったことで、全てバスタオルで拭かなけれならなかったです。
Stayed 4 nights in Nov 2018
Verified

10/10 Excellent

Kalwant

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice boutique hotel

Great boutique hotel in Geylang Serai. Good food is plentiful in the area. Good transportation links as well. And Mr. Hamid was very welcoming. Room was compact but sufficient.
Stayed 4 nights in Oct 2018
Verified

10/10 Excellent

taro

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
ホテルのスタッフは気さくで親切です。静かな立地で近所に飲食店も多くスーパーも隣にあるので何かと便利です。
Stayed 3 nights in Oct 2018
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice and comfy place for staycation

Location is good. Have place to eat and drinks within walking distance. Room maybe slightly small. But good for couple.
Stayed 1 night in Oct 2018
Verified

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Extremely slow check in. Room key card failed twice.
Stayed 1 night in Sep 2018
Verified

10/10 Excellent

Verified traveller

Best Value

This hotel always delivers great value.
Stayed 1 night in Jun 2018
Verified

6/10 Okay

Darren

Liked: Cleanliness

Smoking room

Smoking room does not have windows and stuffy when smoking
Stayed 1 night in Sep 2018
Verified

8/10 Good

Elaine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Upgraded rooms have comfortable mattress and sheets. I got a very small room with no window, but I was well rested and enjoyed the quality for price paid.
Stayed 3 nights in Aug 2018
Verified

10/10 Excellent

Nas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great stay for staycation and holiday

We had a great and pleasant stay. We managed to extend our stay for the weekend thanks to the helpfullness of the staff.
Stayed 3 nights in Aug 2018