i had planned for a surprise staycation with my girlfriend as it was her birthday weekend. however, the mood was dampened by the downtime and lack of wifi/ internet connection in the hotel throughout our whole hotel stay. perhaps it was just our luck that the wifi had to be down. however, i was terribly disappointed with the service of the hotel staff and inability of the IT technicians to fix the problem immediately. we had checked in on Saturday, of which when we noticed the problem, we inquired with the receptionist immediately. we were informed that the internet had been down since the previous night. when we checked out on sunday at noon, the problem still wasn't fixed. i'm appalled that a 5-star hotel like them doesn't have speedy and strong resolution response when such an issue arises. not only was the wifi down, the TV had extremely bad connection, and we couldn't watch any shows/cable connection movies the whole night at all. it was just an extremely disappointing experience.
in addition, there was this fancy looking water dispenser in the room. no qualms about it however, i suspect that there's a leak/ problem with the equipment, as the water had tasted weird, with a tinge of iron/ funny taste when we tried to drink water from it. we immediately threw the water away.
the hotel staff were reluctant to offer us any partial refund, despite the bad service received.
the only saving grace was that the bed was comfortable.
otherwise, disappointing overall.