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4.4 / 5Excellent
1,966 reviews

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  • Superior Twin Room

    Room Amenities

    • Sleeps 2
    • 2 Single Beds
    More details
  • Superior Room, 1 King Bed, City View

    Room Amenities

    • City view
    • Sleeps 2
    • 1 King Bed
    More details
  • Superior Twin Room, City View

    Room Amenities

    • City view
    • Sleeps 2
    • 2 Single Beds
    More details
  • Deluxe Twin Room

    Room Amenities

    • City view
    • Sleeps 2
    • 2 Single Beds
    More details
  • Deluxe Room, 1 King Bed

    Room Amenities

    • City view
    • Sleeps 2
    • 1 King Bed
    More details
  • Club Room, 1 King Bed

    Room Amenities

    • City view
    • Sleeps 2
    • 1 King Bed
    More details
  • Club Twin Room

    Room Amenities

    • City view
    • Sleeps 2
    • 2 Single Beds
    More details
  • Panorama Club Room, 1 King Bed

    Room Amenities

    • City view
    • Sleeps 2
    • 1 King Bed
    More details

About this area

Located in Singapore, Hotel Jen Orchardgateway Singapore by Shangri-La is in the city centre and connected to a shopping centre. Merlion and Thian Hock Keng Temple are notable landmarks, and travellers looking to shop may want to visit Orchard Road and Raffles City. Check out an event or a game at Singapore National Stadium, and consider making time for Singapore Botanic Gardens, a top attraction not to be missed. Our guests love the hotel's central location.

Getting around

  • Somerset Station - 1 min walk
  • JB Sentral - 23 min drive
  • Singapore (SIN-Changi) - 19 min drive

Restaurants

  • Where to eat
  • Makan at Jen – Restaurant offering international cuisine. Serves breakfast, brunch and lunch. Kids' menu available.
  • Bay Watch at Jen – Poolside rooftop bar. Serves light fare.
  • Lounge at Jen – Bar.

About this property

This hotel features a restaurant, an outdoor pool and 2 bars/lounges. Free WiFi in public areas and free self parking are also provided. Additionally, a 24-hour health club, a poolside bar and a coffee shop/café are on-site. All 499 rooms feature thoughtful touches such as bathrobes and slippers, plus complimentary wireless Internet access and flat-screen TVs with cable channels. 24-hour room service, coffee/tea makers and free local calls are among the other amenities available to guests.

Policies

Check-in

Check-in time starts at 2 PM
Express check-in

Special check-in instructions

Guests who book breakfast-inclusive rate plans will receive breakfast for 2 adults and up to 2 children age 5 and younger. Additional children under age 5 and children 6-11 years old will receive 50% off the adult buffet breakfast price.

Check-out

Check-out before noon
Express check-out

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child stays free when using existing bedding.
  • Rollaway/extra beds are available for SGD 105.93 per night.
  • Free cribs (infant beds)!

Pets

  • No pets or service animals allowed

Payment types at the property

Diners Club
JCB International
Mastercard
American Express
Visa

Important information

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Fee for buffet breakfast: SGD 35.31 for adults and SGD 17.66 for children (approximately)
  • Rollaway bed fee: SGD 105.93 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy.
Government-issued photo identification and a credit card, debit card or cash deposit are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
    Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

We should mention

Pool access available from 6:00 AM to 11:00 PM Reservations are required for massage services. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation. The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation. No pets or service animals are allowed at this property.

Property is also known as

  • Hotel Jen Orchardgateway Singapore Shangri-La
  • Hotel Jen Orchardgateway
  • Jen Orchardgateway Singapore
  • Jen Orchardgateway
  • Hotel Jen Orchardgateway Shangri-La
  • Jen Orchardgateway Singapore Shangri-La
  • Jen Orchardgateway Shangri-La
  • Hotel Jen Orchardgateway Singapore by Shangri La
  • Hotel Jen Orchardgateway Singapore by Shangri-La Hotel
  • Hotel Jen Orchardgateway Singapore by Shangri-La Singapore
  • Hotel Jen Orchardgateway Singapore by Shangri-La Hotel Singapore

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self parking
  • Limited parking spaces

Food and drink

  • Buffet breakfast available for a fee daily 6:30 AM–10 AM: SGD 35.31 for adults and SGD 17.66 for children
  • 1 restaurant and 1 coffee shop/cafe
  • 2 bars/lounges and 1 poolside bar
  • 24-hour room service

Things to do

  • 24-hour health club
  • Outdoor pool
  • Hot tub

Family friendly

  • Babysitting/childcare (surcharge)
  • Dry-cleaning service
  • Free cots/infant beds
  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra beds (surcharge)

Conveniences

  • Lift
  • Free newspapers in reception
  • Front-desk safe
  • Vending machine

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Porter
  • Tour/ticket assistance

Languages spoken

  • Chinese
  • English
  • Malay

Business services

  • Computer station
  • Meeting rooms
  • Conference space (452 square feet)

Outdoors

  • Free pool cabanas
  • Pool sunloungers
  • Pool umbrellas
  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
  • In-room accessibility
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking

More

  • Designated smoking areas

Room amenities

Bedroom

  • Air conditioning
  • Blackout drapes/curtains
  • Free cots/infant beds
  • Rollaway/extra beds (surcharge)

Bathroom

  • Bathrobes
  • Free toiletries
  • Hairdryer

Entertainment

  • 40-inch flat-screen TV
  • TV channels

Food and drink

  • Coffee/tea maker
  • Free bottled water

More

  • Connecting rooms available
  • Desk
  • Free local calls
  • Iron/ironing board (on request)
  • Laptop-compatible safe
  • Phone
  • Slippers

Nearby things to do

Where to eat

  • Makan at Jen – Restaurant offering international cuisine. Serves breakfast, brunch and lunch. Kids' menu available.
  • Bay Watch at Jen – Poolside rooftop bar. Serves light fare.
  • Lounge at Jen – Bar.
4.4

Excellent

5 - Excellent
1,061
4 - Good
747
3 - Okay
119
2 - Mediocre
27
1 - Poor
12
4.5
Cleanliness
4.4
Service and Staff
4.5
Amenities
4.5
Property condition

5/5 Excellent

  • Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This traveller didn’t leave comments with their review
Stayed 4 nights in Nov 2019

4/5 Good

  • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Very clean, reveive sufficient dat light in most of area. Have garden around dinning area, sufficent day light with nice view.

Stayed 1 night in Nov 2019

5/5 Excellent

  • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

I booked the hotel room for an overseas visitor. As always, service and cleanliness was excellent. Location is excellent. So central to everything with the train line right below, eateries and shopping. It saved me a lot of time having to host my visitors as they were more than happy to do all the things they wanted to in Singapore.

Stayed 6 nights in Nov 2019

4/5 Good

  • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

A good place to stay for a while! Breakfast is a bit expensive. The beds are good and the rooftop pool is awesome. Even a little gym on the 19th floor! Great hotel!

Stayed 1 night in Nov 2019

5/5 Excellent

  • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Good location, right at the city centre and easy access to MRT station. Staffs are friendly and the room is clean.

Stayed 3 nights in Nov 2019

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