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JEN Singapore Orchardgateway by Shangri-La

4.0 star property
Central Singapore hotel connected to a shopping centre, steps from Orchard Central

Choose dates to view prices

Steps from the National Museum and Peranakan Museum, JEN Singapore Orchardgateway by Shangri-La offers international dishes at Makan at Jen. Guests can unwind in the spa tub or enjoy the rooftop pool with cabanas and sun loungers. Visitors consistently praise the attentive staff.

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Hot tub
  • Bar
  • Room service
The current price is S$294
includes taxes & fees
6 Dec - 7 Dec

Room options

Available filters for rooms
Showing 27 of 27 rooms

View all photos for Club Deluxe Room

In-room safe, desk, blackout curtains, iron/ironing board

Club Deluxe Room

  • Sleeps 3

View all photos for Deluxe Room, 1 King Bed

In-room safe, desk, blackout curtains, iron/ironing board

Deluxe Room, 1 King Bed

8.4 out of 10
Very good
(12 reviews)

Highlights

Air conditioning
Free cots/infant beds
Flat-screen TV
Blackout curtains
Bathrobes
Hairdryer
Private bathroom
Coffee/tea maker
  • 32 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Room (Family)

In-room safe, desk, blackout curtains, iron/ironing board

Deluxe Room (Family)

9.6 out of 10
Exceptional
(4 reviews)

Highlights

Air conditioning
Free cots/infant beds
Flat-screen TV
Blackout curtains
Bathrobes
Hairdryer
Private bathroom
Coffee/tea maker
  • 47 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Superior Room, 1 King Bed, City View

In-room safe, desk, blackout curtains, iron/ironing board

Superior Room, 1 King Bed, City View

8.6 out of 10
Excellent
(70 reviews)

Highlights

Air conditioning
Free cots/infant beds
Flat-screen TV
Blackout curtains
Bathrobes
Hairdryer
Private bathroom
Coffee/tea maker
  • 27 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Room, 1 King Bed

In-room safe, desk, blackout curtains, iron/ironing board

Superior Room, 1 King Bed

9.4 out of 10
Exceptional
(58 reviews)

Highlights

Air conditioning
Free cots/infant beds
Flat-screen TV
Blackout curtains
Bathrobes
Hairdryer
Private bathroom
Coffee/tea maker
  • 27 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Panorama Club Room, 1 King Bed

In-room safe, desk, blackout curtains, iron/ironing board

Panorama Club Room, 1 King Bed

10.0 out of 10
Exceptional
(3 reviews)

Highlights

Air conditioning
Free cots/infant beds
Flat-screen TV
Blackout curtains
Bathrobes
Hairdryer
Private bathroom
Coffee/tea maker
  • 55 sq m
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Club Deluxe Room, 1 King Bed

In-room safe, desk, blackout curtains, iron/ironing board

Club Deluxe Room, 1 King Bed

10.0 out of 10
Exceptional
(3 reviews)

Highlights

Air conditioning
Free cots/infant beds
Flat-screen TV
Blackout curtains
Bathrobes
Hairdryer
Private bathroom
Coffee/tea maker
  • 32 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Club Room, 1 King Bed

In-room safe, desk, blackout curtains, iron/ironing board

Club Room, 1 King Bed

8.8 out of 10
Excellent
(12 reviews)

Highlights

Air conditioning
Free cots/infant beds
Flat-screen TV
Blackout curtains
Bathrobes
Hairdryer
Private bathroom
Coffee/tea maker
  • 27 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Twin Room, City View

In-room safe, desk, blackout curtains, iron/ironing board

Superior Twin Room, City View

8.6 out of 10
Excellent
(16 reviews)

Highlights

Air conditioning
Free cots/infant beds
Flat-screen TV
Blackout curtains
Bathrobes
Hairdryer
Private bathroom
Coffee/tea maker
  • 27 sq m
  • City view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Superior Twin Room

In-room safe, desk, blackout curtains, iron/ironing board

Superior Twin Room

8.8 out of 10
Excellent
(21 reviews)

Highlights

Air conditioning
Free cots/infant beds
Flat-screen TV
Blackout curtains
Bathrobes
Hairdryer
Private bathroom
Coffee/tea maker
  • 27 sq m
  • Sleeps 3
  • 2 Twin Beds

View all photos for Club Twin Room

In-room safe, desk, blackout curtains, iron/ironing board

Club Twin Room

8.6 out of 10
Excellent
(4 reviews)

Highlights

Air conditioning
Free cots/infant beds
Flat-screen TV
Blackout curtains
Bathrobes
Hairdryer
Private bathroom
Coffee/tea maker
  • 27 sq m
  • Sleeps 3
  • 2 Twin Beds

View all photos for Deluxe Family Room

In-room safe, desk, blackout curtains, iron/ironing board

Deluxe Family Room

  • Sleeps 3

View all photos for Superior Twin Room

In-room safe, desk, blackout curtains, iron/ironing board

Superior Twin Room

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 2

View all photos for Superior king Room

In-room safe, desk, blackout curtains, iron/ironing board

Superior king Room

  • Sleeps 2

View all photos for Deluxe twin Room

In-room safe, desk, blackout curtains, iron/ironing board

Deluxe twin Room

  • Sleeps 2

View all photos for Deluxe King Room

In-room safe, desk, blackout curtains, iron/ironing board

Deluxe King Room

  • Sleeps 3

View all photos for Superior City View twin Room

In-room safe, desk, blackout curtains, iron/ironing board

Superior City View twin Room

  • Sleeps 2

View all photos for Superior City View king Room

In-room safe, desk, blackout curtains, iron/ironing board

Superior City View king Room

  • Sleeps 2

View all photos for Club twin Room

In-room safe, desk, blackout curtains, iron/ironing board

Club twin Room

  • Sleeps 2

View all photos for Club king Room

In-room safe, desk, blackout curtains, iron/ironing board

Club king Room

  • Sleeps 2

View all photos for Club Panorama twin Room

In-room safe, desk, blackout curtains, iron/ironing board

Club Panorama twin Room

  • Sleeps 2

View all photos for Club Panorama king Room

In-room safe, desk, blackout curtains, iron/ironing board

Club Panorama king Room

  • Sleeps 3

View all photos for Superior Room

In-room safe, desk, blackout curtains, iron/ironing board

Superior Room

  • Sleeps 2

View all photos for Deluxe Room

In-room safe, desk, blackout curtains, iron/ironing board

Deluxe Room

  • Sleeps 3

View all photos for Superior City View Room

In-room safe, desk, blackout curtains, iron/ironing board

Superior City View Room

  • Sleeps 2

View all photos for Club Room

In-room safe, desk, blackout curtains, iron/ironing board

Club Room

  • Sleeps 2

View all photos for Club Panorama Room

In-room safe, desk, blackout curtains, iron/ironing board

Club Panorama Room

  • Sleeps 2

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About the area

Map
277 Orchard Road, Singapore, 238858

What's nearby

  • Orchard Central - 1 min walk - 0.1 km
  • 313@Somerset - 1 min walk - 0.1 km
  • Orchard Road - 2 min walk - 0.2 km
  • ION Orchard - 10 min walk - 0.9 km
  • National Museum of Singapore - 15 min walk - 1.3 km

Getting around

  • Somerset Station - 1 min walk
  • Kempas Baru Station - 33 min drive
  • Changi Airport (SIN) - 29 min drive

Restaurants

  • ‪Heytea - ‬3 min walk
  • ‪Saizeriya Ristorante E Caffe - ‬1 min walk
  • ‪Tsuta - ‬3 min walk
  • ‪D'life Orchard Gateway - ‬1 min walk
  • ‪Coffeesmith - ‬1 min walk

About this property

JEN Singapore Orchardgateway by Shangri-La

Upscale hotel near National Museum of Singapore
Located close to Orchard Central and Peranakan Museum, JEN Singapore Orchardgateway by Shangri-La provides a poolside bar, a rooftop terrace and dry cleaning/laundry services. For some rest and relaxation, visit the hot tub. The on-site international cuisine restaurant, Makan at Jen, offers breakfast, brunch, lunch, dinner and children's meals. In addition to a bar and a 24-hour health club, guests can connect to free in-room WiFi.
Other perks include:
  • An outdoor pool along with free cabanas, sunloungers and pool umbrellas
  • Free self-parking
  • Buffet breakfast (surcharge), bike hire and express check-out
  • Express check-in, a porter/bellboy and meeting rooms
  • Guest reviews speak highly of the pool, helpful staff and proximity to shopping
Room features
All 499 rooms boast comforts such as laptop-compatible safes and air conditioning, as well as thoughtful touches such as free WiFi and bathrobes. Guests reviews speak well of the clean rooms at the property.
More conveniences in all rooms include:
  • Bathrooms with free toiletries and hairdryers
  • 40-inch flat-screen TVs with cable channels
  • Free infant beds, coffee/tea makers and daily housekeeping

Similar properties

Front of property – evening/night
JEN Singapore Tanglin by Shangri-La
  • Pool
  • Hot tub
  • Spa
  • Kids pool
9.0 out of 10, Wonderful, 1,003 reviews
The price is S$216
includes taxes & fees
7 Dec - 8 Dec
JEN Singapore Tanglin by Shangri-La

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site parking

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:30 AM for a fee: SGD 45.14 for adults and SGD 22.57 for children
  • A bar/lounge
  • A poolside bar
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Makan at Jen
  • Trippi

Things to do

  • 24-hour health club
  • Bicycle rentals
  • Hot tub
  • Outdoor pool

Family friendly

  • In-room cot
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop

Business services

  • 452 square feet of conference space
  • Computer station
  • Meeting rooms

Outdoors

  • Free pool cabanas
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)

More

  • 10 floors
  • Banquet hall
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Slippers
  • Towels provided

Entertainment

  • 40-inch flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Limited room service

More

  • Air conditioning
  • Desk
  • Free local calls
  • Iron/ironing board on request
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in time starts at 3:00 PM
Contactless check-in and check-out are available
Express check-in available

Check-out

Check-out before noon
Contactless check-out
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Guests who book breakfast-inclusive rate plans will receive breakfast for guests age 12 and older.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
1 child, up to the age of 11 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for SGD 107.91 per night.
Free cots are available on request at the property

Payment types at the property

Important information

Optional extras

  • Fee for buffet breakfast: from approximately SGD 45.14 for adults and from SGD 22.57 for children
  • Rollaway bed fee: SGD 107.91 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of Shangri-La Cares (Shangri-La)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Guests who book breakfast-inclusive rate plans will receive breakfast for guests age 12 and older.

We should mention

Pool access available from 6:00 AM to 10:30 PM
Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
No pets and no service animals are allowed at this property

Property is also known as

Traders Hotel
Traders Orchardgateway Hotel Singapore
Traders Orchardgateway Singapore
Hotel Jen Orchardgateway Singapore Shangri-La
Hotel Jen Orchardgateway
Jen Orchardgateway Singapore
Jen Orchardgateway
Hotel Jen Orchardgateway Shangri-La
Jen Orchardgateway Shangri-La
Hotel Jen Orchardgateway Singapore by Shangri La
Hotel Jen Orchardgateway Singapore Shangri-La
Hotel Jen Orchardgateway Shangri-La
Jen Orchardgateway Singapore Shangri-La
Jen Orchardgateway Shangri-La
Hotel Hotel Jen Orchardgateway Singapore by Shangri-La Singapore
Singapore Hotel Jen Orchardgateway Singapore by Shangri-La Hotel
Hotel Hotel Jen Orchardgateway Singapore by Shangri-La
Traders Orchardgateway Hotel Singapore
Hotel Jen Orchardgateway Singapore by Shangri La
Hotel Jen Orchardgateway Singapore by Shangri-La Singapore
Hotel Jen Orchardgateway Singapore
Jen Orchardgateway Shangri La

Frequently asked questions

Does JEN Singapore Orchardgateway by Shangri-La have a pool?

Yes, this property has an outdoor pool. Pool access is from 6:00 AM to 10:30 PM.

How much does it cost to stay at JEN Singapore Orchardgateway by Shangri-La?

As of 17 Nov, 2025, prices found for a 1-night stay for 2 adults at JEN Singapore Orchardgateway by Shangri-La on 6 Dec, 2025 start from S$293.77, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is JEN Singapore Orchardgateway by Shangri-La pet-friendly?

No, pets are not allowed at this property.

How much is parking at JEN Singapore Orchardgateway by Shangri-La?

Self-parking is free at this property.

What time is check-in at JEN Singapore Orchardgateway by Shangri-La?

Check-in begins at 3:00 PM.

What time is check-out at JEN Singapore Orchardgateway by Shangri-La?

Checkout is at noon.

Where is JEN Singapore Orchardgateway by Shangri-La located?

Located in Orchard, this hotel is within 1 mi (2 km) of Orchard Central, National Museum of Singapore and Peranakan Museum. Somerset Station is only a 2-minute walk and Dhoby Ghaut Station is 10 minutes.

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JEN Singapore Orchardgateway by Shangri-La Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 733 out of 1101 reviews
Rating 8 - Good. 273 out of 1101 reviews
Rating 6 - Okay. 62 out of 1101 reviews
Rating 4 - Poor. 16 out of 1101 reviews
Rating 2 - Terrible. 17 out of 1101 reviews

9.4/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Tan

Liked: Cleanliness, amenities, property conditions & facilities
Great hotel, great location, great breakfasts
Stayed 7 nights in Oct 2025

10/10 Excellent

adrian

Liked: Cleanliness, amenities, property conditions & facilities
Slick service, great breakfast and well located
Stayed 3 nights in Nov 2025

10/10 Excellent

Nicholas

Liked: Cleanliness, amenities, property conditions & facilities
Clean rooms, staff was very friendly and helpful.
Stayed 3 nights in Nov 2025

10/10 Excellent

Gordon James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
An excellent, centrally located hotel that is a great advert for Singapore
Views from the rooftop pool
Stayed 5 nights in Nov 2025

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, well-designed rooms and a rooftop pool with a view.
Stayed 3 nights in Oct 2025

8/10 Good

Sum Yee

Liked: Cleanliness, amenities, property conditions & facilities
Location is good. Staff is professional.
Stayed 1 night in Nov 2025

10/10 Excellent

Vinodhkumar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stay for 4 nights, very convenient for shopping and travelling around the city using the metro
Stayed 4 nights in Oct 2025

10/10 Excellent

Clair

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was clean and ideally located but it was the staff that made the difference. Every staff member I encountered was so friendly and helpful. Would definitely stay here again.
Stayed 7 nights in Oct 2025

10/10 Excellent

Juan

Liked: Cleanliness, staff & service, property conditions & facilities
Good location, easy to walk, plenty of places to eat
Stayed 6 nights in Sep 2025

10/10 Excellent

Elgan

Liked: Cleanliness, staff & service, property conditions & facilities
Great central location for shopping
Stayed 3 nights in Sep 2025

10/10 Excellent

Sri Harsha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic hotel and service, staff were amazing
Stayed 1 night in Aug 2025

8/10 Good

Yasir

Liked: Cleanliness, amenities, property conditions & facilities
Amenities
Stayed 4 nights in Oct 2025

10/10 Excellent

Nina

Liked: Cleanliness, amenities, property conditions & facilities
Room was incredible, We arrived late and had a nice easy check in. Mentioned that we had an early flight the next day so they had a packed breakfast for us to take with us in the cab along with a coffee! Amazing experience! Thank you.
Stayed 1 night in Nov 2025

8/10 Good

Paul

Liked: Cleanliness, amenities, property conditions & facilities
The room was spotless, modern and well-appointed. The hotel is in a great location for shopping on Orchard Road, and the MRT (Subway) entrance is conveniently located right next to the hotel entrance. Very convenient and easy way to travel anywhere in Singapore. The rooftop bar and pool is great t relacx after a days sight seeing.
Stayed 2 nights in Nov 2025

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities
Love staying here. Always our stop over to Europe. Recommend it to everyone. The pool is a highlight. Thank you. We will continue to return. Jason Speedy
Stayed 2 nights in Oct 2025

10/10 Excellent

Lisa Kommel

Liked: Cleanliness, amenities, property conditions & facilities
Everything was fantastic! Buffets breakie was great, the staff at front desk always helpful, the maid service was great! We had the same person every day and she was amazing!! The pool was great but could use a few more loungers as people stayed in theirs all day and others had to sit on other non lounging options but the view was fabulous!
Stayed 6 nights in Oct 2025

10/10 Excellent

Aaron

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic location especially if catching the MRT/ public transport. Great rooms and love the vibe of the hotel. Clean, the AC did smell abit musty if set to a mid temperature, only at 16 did it not smell. Otherwise great place!
Stayed 1 night in Oct 2025

10/10 Excellent

Helen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Roof top pool and what a view.Clean property and close to the shops
Stayed 6 nights in Sep 2025

10/10 Excellent

ARINOBU

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice location, easy to go anywhere by MRT. On the Orchard, we could enjoy shopping.
Stayed 5 nights in Sep 2025

10/10 Excellent

Judy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very central location easy to go shopping and food places. Next to MRT entrance and also shopping mall.
Stayed 2 nights in Aug 2025

10/10 Excellent

shirley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best location, very helpful staff and delicious breakfast.
Stayed 3 nights in Jun 2025

10/10 Excellent

Phoutthida

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay
Stayed 3 nights in Jun 2025

10/10 Excellent

Nola

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent facilities and very convenient to shopping and MRT
Stayed 4 nights in Aug 2025

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Good hotel in a convenient location. Breakfast was good, room basic but very clean and tidy
Stayed 1 night in Jul 2025

8/10 Good

Aneesa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were lovely and provided us with birthday celebration treat which was very nice! The public transport in Singapore is great for visiting tourist sites, we booked a taxi to and from the airport just because of all the changes. This is a great location, the only feedback I would give is that it is a bit annoying having 2 sets of lifts to come in and out of the hotel.
Stayed 2 nights in Oct 2025