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JEN Singapore Orchardgateway by Shangri-La (SG Clean)

Photo gallery for JEN Singapore Orchardgateway by Shangri-La (SG Clean)

Outdoor pool, open 6:00 AM to 11:00 PM, free pool cabanas
Exterior
Deluxe Room (Family) | In-room safe, desk, blackout curtains, iron/ironing board
Breakfast, lunch and dinner served, international cuisine
Deluxe Room (Family) | In-room safe, desk, blackout curtains, iron/ironing board

Overview of JEN Singapore Orchardgateway by Shangri-La (SG Clean)

JEN Singapore Orchardgateway by Shangri-La (SG Clean)

4.0 star property

9.0/10 Wonderful

Popular amenities

  • Pool
  • Free WiFi
  • Parking included
  • Air conditioning
  • Restaurant
  • Gym
Map
277 Orchard Road, Singapore, 238858

Explore the area

  • Popular LocationOrchard Road4 min walk
  • Popular LocationFort Canning Park14 min walk
  • Popular LocationRobertson Quay16 min walk
  • AirportSingapore (SIN-Changi)32 min drive

Room options

About this area

Singapore

Located in Orchard neighbourhood, JEN Singapore Orchardgateway by Shangri-La (SG Clean) is connected to a shopping centre. National Museum of Singapore and Peranakan Museum are cultural highlights, and travellers looking to shop may want to visit Orchard Central. Looking to enjoy an event or a game while in town? See what's happening at Marina Bay Street Circuit or Singapore National Stadium.
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Map

What's nearby

  • Orchard Central - 4 min walk
  • Orchard Road - 4 min walk
  • Lucky Plaza - 10 min walk
  • Fort Canning Park - 14 min walk
  • Robertson Quay - 16 min walk

Getting around

  • Somerset Station - 1 min walk
  • JB Sentral - 41 min drive
  • Changi Airport (SIN) - 30 min drive

Restaurants

  • Guzman Y Gomez - Orchard Gateway - 4 min walk
  • Walking on Sunshine - 3 min walk
  • Hai Di Lao 海底捞火锅 - 1 min walk
  • Kanshoku Ramen Bar - 1 min walk
  • Coffeesmith - 3 min walk

About this property

JEN Singapore Orchardgateway by Shangri-La (SG Clean)

4-star hotel near Orchard Road
Located close to Orchard Central and National Museum of Singapore, JEN Singapore Orchardgateway by Shangri-La (SG Clean) provides a poolside bar, a rooftop terrace and a cafe. For some rest and relaxation, visit the hot tub. The on-site restaurant, Makan at Jen, features international cuisine and brunch. In addition to dry cleaning/laundry services and 2 bars, guests can connect to free in-room WiFi.
Other perks include:
  • Swimming pool with free cabanas, sunloungers and pool umbrellas
  • Free self-parking
  • Buffet breakfast (surcharge), an outdoor pool and express check-out
  • A porter/bellboy, a computer station and a vending machine
  • Guest reviews speak highly of the family-friendly amenities, bar and overall value
Room features
All 499 rooms boast comforts, such as 24-hour room service and laptop-compatible safes, as well as thoughtful touches, such as air conditioning and dressing gowns. Guest reviews highly rate the overall comfort rooms at the property.
More conveniences in all rooms include:
  • Bathrooms with free toiletries and hairdryers
  • 40-inch flat-screen TVs with cable channels
  • Free infant beds, coffee/tea makers and daily housekeeping

Languages

Chinese (Mandarin), English, Hindi, Malay

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the regional cleaning and disinfection practices of SG Clean (Singapore)
Follows the standard cleaning and disinfection practices of Shangri-La Cares (Shangri-La)

Check-in

Contactless social distancing and check-out
Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Hand sanitiser provided
Individually wrapped food options available for breakfast, lunch, dinner and through room service
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self-parking on site
  • Limited on-site parking

Food and drink

  • Buffet breakfast available for a fee daily 6:30 AM–10 AM: SGD 45.14 for adults and SGD 22.57 for children
  • 1 restaurant and 1 coffee shop/cafe
  • 2 bars/lounges and 1 poolside bar
  • 24-hour room service

Restaurants on site

  • Makan at Jen
  • Bay Watch at Jen
  • Lounge at Jen

Things to do

  • 24-hour health club
  • Outdoor pool
  • Hot tub

Family friendly

  • Babysitting (surcharge)
  • Free cots/infant beds
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • Lift
  • Free newspapers in reception
  • Front-desk safe
  • Vending machine

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Porter/bellhop
  • Tour/ticket assistance

Business services

  • Computer station
  • Conference space (452 square feet)
  • Meeting rooms

Outdoors

  • Free pool cabanas
  • Pool sunloungers
  • Pool umbrellas
  • Rooftop terrace

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • In-room accessibility (selected rooms)
  • Step-free path to entrance
  • Well-lit path to entrance
  • Wheelchair-accessible (may have limits)

More

  • Designated smoking areas

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Free cots/infant beds

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hairdryer
  • Private bathroom
  • Towels

Entertainment

  • 40-inch flat-screen TV
  • TV channels

Food and drink

  • Coffee/tea maker
  • Free bottled water

More

  • Desk
  • Free local calls
  • Iron/ironing board (on request)
  • Laptop-compatible safe
  • Phone
  • Slippers

Similar properties

Policies

Check-in

Check-in time starts at 3:00 PM
Express check-in available

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival
Guests who book breakfast-inclusive rate plans will receive breakfast for guests age 12 and older.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
1 child, up to the age of 11 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for SGD 105.93 per night.
Free cots are available on request at the property

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property:

  • The tax amount which is set in the 'Price details' and payable by the guest, will be subject to changes based on the tax rate at the time of payment of the applicable room charges.

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: from approximately SGD 45.14 for adults and from SGD 22.57 for children
  • Rollaway bed fee: SGD 105.93 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Guests who book breakfast-inclusive rate plans will receive breakfast for guests age 12 and older.

We should mention

Pool access available from 6:00 AM to 11:00 PM
Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
No pets and no service animals are allowed at this property

Property is also known as

Traders Hotel
Traders Orchardgateway Hotel Singapore
Traders Orchardgateway Singapore
Hotel Jen Orchardgateway Singapore Shangri-La
Hotel Jen Orchardgateway
Jen Orchardgateway Singapore
Jen Orchardgateway
Hotel Jen Orchardgateway Shangri-La
Jen Orchardgateway Shangri-La
Hotel Jen Orchardgateway Singapore by Shangri La
Hotel Jen Orchardgateway Singapore Shangri-La
Hotel Jen Orchardgateway Shangri-La
Jen Orchardgateway Singapore Shangri-La
Jen Orchardgateway Shangri-La
Hotel Hotel Jen Orchardgateway Singapore by Shangri-La Singapore
Singapore Hotel Jen Orchardgateway Singapore by Shangri-La Hotel
Hotel Hotel Jen Orchardgateway Singapore by Shangri-La
Traders Orchardgateway Hotel Singapore
Hotel Jen Orchardgateway Singapore by Shangri La
Hotel Jen Orchardgateway Singapore by Shangri-La Singapore
Hotel Jen Orchardgateway Singapore
Jen Orchardgateway Shangri La
JEN Singapore Orchardgateway by Shangri La
Hotel Jen Orchardgateway Singapore by Shangri La
JEN Singapore Orchardgateway by Shangri-La (SG Clean) Hotel
JEN Singapore Orchardgateway by Shangri-La (SG Clean) Singapore

Frequently asked questions

Does JEN Singapore Orchardgateway by Shangri-La (SG Clean) have a pool?

Yes, this property has an outdoor pool. Pool access is from 6:00 AM to 11:00 PM.

How much does it cost to stay at ?

As of 31 Mar,2023, prices found for a 1-night stay for 2 adults at on 23 Apr,2023 start from S$285.12, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is JEN Singapore Orchardgateway by Shangri-La (SG Clean) pet-friendly?

No, pets are not allowed at this property.

How much is parking at JEN Singapore Orchardgateway by Shangri-La (SG Clean)?

Self-parking is free at this property.

What time is check-in at JEN Singapore Orchardgateway by Shangri-La (SG Clean)?

Check-in begins at 3:00 PM.

What time is check-out at JEN Singapore Orchardgateway by Shangri-La (SG Clean)?

Checkout is at noon.

Where is JEN Singapore Orchardgateway by Shangri-La (SG Clean) located?

Located in Orchard, this hotel is within 1 mi (2 km) of Orchard Central, National Museum of Singapore and Peranakan Museum. Somerset Station is only a 2-minute walk and Dhoby Ghaut Station is 10 minutes.

Can I cancel my reservation for free at JEN Singapore Orchardgateway by Shangri-La (SG Clean) and receive a full refund?

Yes, JEN Singapore Orchardgateway by Shangri-La (SG Clean) offers free cancellation on select room rates, because flexibility matters! Please refer to JEN Singapore Orchardgateway by Shangri-La (SG Clean) cancellation policy on our site for more details about any exclusions or requirements.

JEN Singapore Orchardgateway by Shangri-La (SG Clean) Reviews

JEN Singapore Orchardgateway by Shangri-La (SG Clean) Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 648 out of 1001 reviews" "
" "10 - Excellent 65%
Rating 8 - Good. 280 out of 1001 reviews" "
" "8 - Good 28%
Rating 6 - Okay. 34 out of 1001 reviews" "
" "6 - Okay 3%
Rating 4 - Poor. 25 out of 1001 reviews" "
" "4 - Poor 2%
Rating 2 - Terrible. 14 out of 1001 reviews" "
" "2 - Terrible 1%

9.2/10

Cleanliness

9.1/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities
Pool was fantastic and staff very friendly
Stayed 5 nights in Mar 2023

10/10 Excellent

Andres

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay
Stayed 4 nights in Mar 2023

10/10 Excellent

anita

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Amazing hotel great location friendly staff. Rooms and facilities were all beautiful and clean and modern. 10/10 would recommend
Stayed 1 night in Mar 2023

8/10 Good

Vanessa

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pool was amazing! The view is nice both day and nice. The hotel is conveniently above orchardgateway.

10/10 Excellent

Andre, Epping

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Mar 2023

8/10 Good

Rebecca

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed at JEN due to the close proximity to the MRT station (Somerset). This made travel around Singapore very easy as we were on the North South Line which gets you around the city. The hotel is located above Orcahrd Gateway shopping centre on Level 10 if coming from the MRT B1 level (so easy to access). Alternatively, they have a ground lobby if you are arriving by car which also takes you up to level 10. Singapore makes the most of its space as a city, and the JEN is no excpetion, making sure all space is efficient. The rooms are on the smaller side, however, as a couple this was no issue for us as we were out most of the day exploring the amazing city. If you intend to spend more time in your room than in the city, this may not be the hotel for you (or the city for you). Everything was clean and easy to find. Each day our room was cleaned immaculately and we came home from a day out to a great room. The rooms has a fridge which you can store your own drinks and snacks so you are not paying for mini bar drinks which is obviously much cheaper. Tea and Coffee are available and the hotel offers an array of toiletries for you to use during your stay. The absolute HIGHLIGHT of the hotel is the amazing pool on level 19. This has a great view of the iconic Marina Bay Sands and the city skyline. Unfortunately, Singapore was mainly wet when we were there, however, we were able to enjoy the pool when the rain cleared away. It was a lovely temperature and there were great littl
Stayed 4 nights in Feb 2023

8/10 Good

Michael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great central location, easy access to MRT. Shops and food outlets on doorstep.
Stayed 5 nights in Mar 2023

10/10 Excellent

Lukas

Stayed 8 nights in Feb 2023

10/10 Excellent

Nikki

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed for 4 nights, the most comfy pillows I've ever had! Great hotel, helpful staff, fantastic pool. Excellent central location
Stayed 4 nights in Feb 2023

10/10 Excellent

Helena

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Mar 2023

General hotel information

Hotel location
Singapore
Star rating
4 star property
Nearest airport
Singapore (SIN-Changi)
Nearby landmarks
Orchard Road, Fort Canning Park, Robertson Quay